Rosebank International – Call Centre Agent

For applicants who are confident on the phone and interested in sales, student recruitment and education-related customer service, the Rosebank International Call Centre Agent opportunity in Johannesburg offers a permanent role within ADvTECH’s education environment. This position is aimed at candidates with Matric, sales experience and the ability to communicate clearly with prospective students and parents.

At a glance

What this opportunity is

This Call Centre Agent role is a permanent sales-focused position within Rosebank International’s call centre environment. The purpose of the role is to recruit new students by applying the Rosebank College methodology, managing stakeholder relationships and creating awareness of the brand.

The successful applicant will speak to prospective students, parents and existing student contacts. The role involves cold calling, telephonic consultations, explaining study options, capturing student details and helping prospective students understand the application and enrolment process.

Who this opportunity may suit

This role may suit someone with Matric and previous sales experience who enjoys speaking to people, asking questions and guiding customers or applicants through a decision-making process. It may also suit an applicant who is target-driven, organised and comfortable working in a call centre or phone-based sales environment.

Applicants with experience in sales, telesales, call centres, customer service, student recruitment, education enquiries, insurance sales, retail sales or lead generation may have relevant experience to highlight on their CV.

What you’ll do / learn

• Contact prospective students to market the Rosebank College brand.
• View existing student databases and contact existing students for referrals.
• Contact parents of existing students to enquire about possible sibling enrolments.
• Contact inactive students from the database.
• Make initial telephonic contact with prospective students.
• Introduce the brand and explain the purpose of the consultation.
• Set up telephonic consultations and interviews.
• Discuss prospective career options with students.
• Ask career-specific questions to establish a course of interest.
• Discuss courses in detail and check that the student understands the information.
• Respond to student or prospect queries and concerns.
• Advise students or prospects about acceptance into Rosebank College.
• Capture student details accurately on the database.
• Build rapport with students during the interview and consultation process.
• Advise students of relevant application closing dates.

Note: This vacancy is listed as a permanent role. Applicants should confirm working hours, targets, salary structure and employment conditions directly with the employer during the recruitment process.

Eligibility requirements

Applicant requirements

• Matric / NQF Level 4 qualification.
• 1 year of sales experience.
• A sales qualification will be ideal.
• Preference will be given to EE and South African candidates.

Key competencies required

• Ability to manage time effectively.
• Attention to detail.
• Customer service orientation.
• Ability to cope with change.
• Deadline orientation.
• Ability to work well under pressure.
• Ability to work in a team environment.
• Effective communication skills.

What this role really means

A Call Centre Agent in a student recruitment environment does more than answer calls. The role involves structured outbound calling, explaining study options, handling questions from prospective students and parents, and helping people understand the next step in the application journey.

For this application, your CV should clearly show sales experience and any phone-based communication work you have done. Mention telesales, customer service, call centre work, lead follow-ups, database capturing, appointment setting, student enquiries, target-driven sales or any role where you had to persuade, explain, listen and follow up professionally.

Application checklist

Prepare your documents before applying so that your application is complete and professional.

• Updated CV.
• Certified copy of your South African ID, where applicable.
• Matric / NQF Level 4 certificate or statement of results.
• Proof of any sales qualification, if available.
• Details of at least 1 year of sales experience.
• Details of any call centre, telesales, customer service or student recruitment experience.
• Clear contact details, including your cellphone number and email address.
• Any supporting documents requested on the SimplifyHR application portal.

Need help with CVs, certified copies, and application tips? Use our Resources & Guides Hub.

Employment equity note

The official listing states that Rosebank College is an equal opportunities employer, with preference given to EE and South African candidates.

About the sponsor

Rosebank International is an educational brand of The Independent Institute of Education and forms part of the ADvTECH Group. The institution offers higher education programmes across different faculties and supports students through campus-based and online study options. For more information visit the Rosebank International Website.ADvTECH is an education group involved in private education and resourcing services. You can also view group information on the ADvTECH Website.

Quick tips for applicants

• Make your Matric / NQF Level 4 qualification easy to find on your CV.
• Clearly show your 1 year of sales experience.
• Mention any call centre, outbound calling, telesales or lead follow-up experience.
• Use your CV to show communication skills, target achievement and customer service experience.
• Highlight any experience where you explained products, services, courses or options to customers.
• Apply before the closing date and keep proof of submission.

Common mistakes that get applicants rejected

• Submitting a CV that does not clearly show Matric / NQF Level 4.
• Not showing the required 1 year of sales experience.
• Leaving out call centre, telesales, customer service or phone-based duties from previous roles.
• Using a generic CV that does not show communication, persuasion or follow-up skills.
• Uploading unclear or incomplete supporting documents.
• Using an outdated CV with missing or incorrect contact details.
• Waiting until the last day to apply and then experiencing portal issues.

Scam warning (important)

Applicants should only apply through the official Rosebank International / SimplifyHR recruitment platform. The official listing warns applicants about fraudulent job adverts and recruitment scams falsely linked to ADvTECH and its brands. Do not pay anyone for this job, for an interview, for placement, or for application assistance. ADvTECH states that it will never ask for payment or request sensitive personal information outside of its official recruitment process.

How this opportunity was verified

This opportunity was verified from the official Rosebank International SimplifyHR listing for Call Centre Agent. The listing confirmed the employer, division, business unit, location, employment type, industry, functional area, posted date, closing date, job purpose, duties, qualifications, experience requirements, competencies, employment equity note and application route.

For more information about how our posts are verified, please visit our How we verify listings page.

How to apply

1. Open the official Rosebank International application link below.
2. Read the full vacancy details and requirements carefully.
3. Create or log in to your SimplifyHR candidate profile.
4. Complete all required profile and application fields.
5. Upload your CV and required supporting documents.
6. Submit your application before the closing date.
7. Keep proof of submission or any confirmation received from the portal.

Application Closing Date

30 June 2026