Discovery – Learnership: Long-Term Insurance – PWD (Reposted)

Call-centre and health-benefits administration require accurate communication, careful handling of personal information and a strong commitment to customer service. Discovery is offering a Long-Term Insurance Learnership in Sandton specifically for young people living with disabilities who meet the programme’s education, age and employment-status requirements.

The programme combines structured learning with practical workplace experience and leads to a nationally recognised FETC: Long-Term Insurance qualification at NQF Level 4. Workplace exposure may include medical-aid client service, claims, new-business administration and health-benefits administration.

Important: This opportunity is specifically advertised for people living with disabilities. Applicants must also be between 18 and 25 years old, not be engaged in post-Matric studies or formal employment and must not have completed a previous learnership.

At a glance

What this learnership is

This is a structured learning and workplace-experience programme within Discovery.

Successful learners will work towards an FETC: Long-Term Insurance qualification at NQF Level 4.

The workplace component is connected with Discovery Health’s Gauteng service environment and may include medical-aid client servicing, claims, new-business processes and health-benefits administration.

The opportunity is specifically intended for people living with disabilities who meet all the other programme requirements.

The official advert does not state the programme duration, stipend, benefits, daily working hours, start date, number of available positions or whether employment may be offered after completion.

Who this learnership may suit

This opportunity may suit a young person living with a disability who has completed Grade 12 and wants to gain an accredited insurance qualification and practical financial-services experience.

It may be particularly relevant to applicants interested in call-centre work, medical-aid administration, claims processing, customer service or financial-services administration.

The programme may also suit someone who works carefully, communicates clearly and can remain organised when handling several customer or administrative tasks.

Applicants should be comfortable using computers and should be willing to learn how Discovery’s customer-service and health-benefits processes operate.

Qualification learners will work towards

The learnership leads to a nationally recognised FETC: Long-Term Insurance qualification at NQF Level 4.

The programme includes structured learning components together with practical workplace experience in the financial-services industry.

Learners should expect to complete formal assessments and workplace requirements linked to the qualification.

The official vacancy does not identify the training provider, exact assessment timetable, module schedule or programme duration. These details should be confirmed if an applicant is shortlisted.

Possible areas of responsibility

The official listing states that responsibilities may include, but are not limited to, the following call-centre and administrative areas:

Medical-aid client servicing

• Assist with medical-aid client-service enquiries according to the training and authority provided.
• Communicate clearly and professionally with clients.
• Listen carefully to questions and identify the appropriate process or department.
• Provide accurate information based on approved procedures and systems.
• Escalate enquiries that require additional authority or specialist assistance.
• Maintain a service-driven approach during client interactions.

Claims administration

• Support claims-related administrative processes.
• Capture or check information accurately where instructed.
• Help identify missing information or supporting documents.
• Follow the approved process for referring claims enquiries.
• Protect confidential client and medical information.
• Complete allocated work within communicated service standards.

New-business administration

• Support new-business administrative activities.
• Help ensure that required information is captured accurately.
• Check documentation according to the procedures taught during the programme.
• Refer incomplete or unclear information through the correct process.
• Maintain orderly records and supporting documentation.
• Follow applicable privacy and information-handling requirements.

Health-benefits administration

• Assist with health-benefits administration under supervision.
• Learn how benefit-related information is handled within Discovery’s systems.
• Provide accurate information within the limits of the learner’s training and authority.
• Follow established processes when a matter requires escalation.
• Maintain accuracy when working with member and benefit information.
• Support efficient service delivery within the relevant team.

Important: The official advert provides broad responsibility areas rather than a complete daily duty list. Discovery may allocate additional reasonable learning, call-cententre, customer-service, claims or administrative duties according to programme and operational requirements.

Grade 12 subject requirements

Grade 12 is essential. Applicants must meet the relevant subject-result requirements listed below:

The advert lists both Mathematics and Mathematical Literacy thresholds. Applicants would normally need to meet the threshold for the subject they completed at school rather than having completed both subjects.

Applicants should enter their actual Grade 12 subjects and results accurately and should prepare a clear Matric certificate or statement of results if requested.

Minimum eligibility requirements

• Must be a person living with a disability.
• Must have completed Grade 12.
• Must meet the applicable Mathematics or Mathematical Literacy result requirement.
• Must have achieved at least Level 4 or 50% for English.
• Must have achieved at least Level 4 or 50% for a second language.
• Must be between 18 and 25 years old.
• Must not be engaged in post-Matric studies.
• Must not be in formal employment.
• Must not have completed a previous learnership.
• Must have effective written and verbal English communication skills.
• Must have basic computer skills, mainly Microsoft Excel and Outlook.
• Must provide complete, accurate and truthful information during recruitment.

Disability requirement explained

This learnership is specifically advertised for people living with disabilities.

Applicants should answer all disability-related screening questions accurately and provide supporting documentation only through the official and secure recruitment process when requested.

Applicants may be asked for documentation confirming the disability and any reasonable workplace accommodation required.

The official advert does not list particular disability categories. Discovery states that it actively encourages and welcomes people with various disabilities to apply.

Applicants should describe reasonable accommodation needs honestly so that these can be considered through the appropriate recruitment and workplace process.

Age requirement explained

Applicants must be between 18 and 25 years old.

Candidates should enter their date of birth accurately and should not alter identity or age information to meet the programme requirement.

Discovery may request identity documentation as part of its verification process.

Study and employment-status requirements

Applicants must not be engaged in post-Matric studies and must not be in formal employment.

This means candidates should disclose current university, college, training and employment arrangements accurately.

An incomplete tertiary qualification may be advantageous, but the applicant must not currently be engaged in post-Matric studies when assessed for the learnership.

Applicants should also disclose temporary, contract or other employment honestly when completing the official screening questions.

Previous learnership restriction

Applicants must not have completed a previous learnership.

The official wording is broad and does not limit the restriction only to insurance learnerships.

Applicants who previously registered for or participated in another learnership should answer the official screening questions accurately and allow Discovery to determine eligibility.

Computer skills requirement

Basic computer skills are required, mainly Microsoft Excel and Microsoft Outlook.

Applicants should be comfortable opening and responding to emails, entering basic information, navigating spreadsheets and following digital administrative processes.

The advert does not require advanced Excel functions, programming skills or an information-technology qualification.

Applicants should include only the computer skills they can genuinely demonstrate.

Personal attributes and skills

• Innovative and critical thinking.
• Problem-solving ability.
• Good attention to detail.
• High levels of accuracy.
• Commitment to quality and productivity.
• Systematic, methodical and orderly working style.
• Time-management and planning skills.
• Ability to prioritise and complete tasks.
• Ability to work in a high-pressure environment.
• Ability to work independently.
• Ability to work as part of a team.
• Service-driven attitude.
• Sense of urgency.
• Ability to adapt to changing circumstances.
• Ability to accept criticism and learn from feedback.
• Effective written and verbal English communication.

What this learnership really means

This is an accredited learning and workplace-experience programme rather than an immediate permanent call-centre appointment.

Learners should expect to balance formal learning requirements with practical customer-service and administrative responsibilities.

The work may involve dealing with personal, medical-aid and claims-related information. Accuracy, confidentiality and compliance with Discovery’s procedures will therefore be important.

Call-centre work can involve deadlines, service standards and periods of high demand. Applicants should be prepared to organise tasks and communicate professionally under pressure.

The official listing does not guarantee permanent employment after the learnership.

Application checklist

Prepare the following before starting the official application:

• An updated CV.
• A clear Grade 12 certificate or statement of results, if requested.
• Accurate Mathematics or Mathematical Literacy results.
• Accurate English and second-language results.
• A valid South African identity document, if requested.
• Supporting disability documentation, where requested through the official recruitment process.
• Information about any reasonable accommodation that may be required.
• Accurate details of any incomplete tertiary qualification.
• Accurate information about current studies and employment status.
• Accurate information about any previous learnership participation.
• Examples of customer service, communication or administrative ability.
• Examples of basic Microsoft Excel and Outlook use.
• A reliable cellphone number.
• A professional email address.
• Any additional documentation requested through the official Discovery careers platform.

Need assistance preparing your CV or application documents? Visit our Learnership Resources and Guides.

Important note for applicants

This Long-Term Insurance Learnership is specifically advertised for people living with disabilities.

Applicants need Grade 12 with the required Mathematics or Mathematical Literacy, English and second-language results.

Applicants must be between 18 and 25 years old, must not be studying after Matric, must not be formally employed and must not have completed a previous learnership.

The programme leads to an FETC: Long-Term Insurance qualification at NQF Level 4.

The official vacancy does not state the stipend, benefits, programme duration, working hours, start date, number of positions or closing date.

Applicants should apply promptly while the official application option remains active.

About Discovery

Discovery is a South African-founded financial-services organisation operating in areas that include healthcare, medical-scheme administration, life insurance, short-term insurance, savings, investments, banking and wellness programmes.

Discovery’s stated core purpose is to make people healthier and to enhance and protect their lives.

The organisation uses its Shared-value Insurance model and Vitality platform to encourage healthier and more responsible behaviour while providing financial and healthcare-related products and services.

This learnership is linked to Discovery Central Services and the Discovery Health Gauteng service environment.

Learn more through the official Discovery website

Quick tips for applicants

• Apply promptly because no official closing date is displayed.
• Check your Grade 12 subject results before applying.
• Enter Mathematics or Mathematical Literacy results accurately.
• Enter English and second-language results accurately.
• Make sure your age falls within the 18–25 requirement.
• Answer study and employment-status questions truthfully.
• Disclose previous learnership participation accurately.
• Highlight communication, customer-service and administrative skills.
• Mention Microsoft Excel and Outlook experience where applicable.
• Prepare disability-supporting documentation if requested.
• State reasonable accommodation requirements honestly.
• Check that your cellphone number and email address are correct.
• Apply only through the official Discovery careers portal.

Common mistakes that may weaken an application

• Applying without Grade 12.
• Not meeting the relevant subject-result requirements.
• Providing incorrect school results.
• Applying outside the 18–25 age range.
• Applying while engaged in post-Matric studies.
• Applying while formally employed.
• Failing to disclose a previous learnership.
• Submitting a generic CV that does not show communication or customer-service ability.
• Leaving computer skills off the CV.
• Providing inconsistent identity, qualification or employment information.
• Using an incorrect cellphone number or email address.
• Uploading incomplete, altered or unclear supporting documents.
• Waiting for a closing date instead of applying while the vacancy remains active.

Scam warning (important)

Apply only through the official Discovery careers portal or another recruitment link clearly connected to Discovery’s official website.

Do not pay anyone for registration, an application, an interview, an assessment, training, accommodation, equipment, transport or placement in the learnership.

Do not share banking PINs, passwords, one-time PINs or account-login details with anyone claiming that they can guarantee selection.

Be cautious of unofficial email addresses, social-media accounts or cellphone numbers requesting money or unnecessary personal information.

Disability and medical-related information is sensitive personal information. Submit it only through an official, secure recruitment process and only where it is reasonably requested for the application or accommodation process.

Always return to the official Discovery vacancy page to confirm that the listing and application option remain active.

How this opportunity was verified

This opportunity was verified from the official Discovery careers listing for Learnership: Long-Term Insurance – PWD.

The official listing confirmed Discovery Central Services as the business unit, Learnerships as the function, the 20 July 2026 listing date and the Discovery Health Gauteng Service Team context.

The advert confirmed that the opportunity is for people living with disabilities and leads to an FETC: Long-Term Insurance qualification at NQF Level 4.

The medical-aid client-service, claims, new-business and health-benefits administration areas were taken from the official vacancy.

The Grade 12 subject thresholds, age range, study-status restriction, formal-employment restriction, previous-learnership restriction, English communication and Microsoft Excel and Outlook requirements were also confirmed from the official listing.

The official vacancy does not display a closing date or state the stipend, programme duration, start date, working hours, number of positions or post-programme employment prospects.

Read more about our process on the How We Verify Listings page.

How to apply

1. Open the official Discovery careers listing below.
2. Read the complete Long-Term Insurance PWD Learnership advert.
3. Confirm that you are a person living with a disability.
4. Confirm that you have Grade 12 and meet the relevant subject-result requirements.
5. Confirm that you are between 18 and 25 years old.
6. Confirm that you are not engaged in post-Matric studies.
7. Confirm that you are not formally employed.
8. Confirm that you have not completed a previous learnership.
9. Prepare an updated CV and the supporting documents requested by Discovery.
10. Select the official Apply Now option.
11. Create a Discovery careers profile or sign in to an existing profile.
12. Complete all personal, education, disability, employment and screening questions honestly.
13. Upload your CV and requested supporting documentation securely.
14. Check that your subject results, age, study status and contact information are correct.
15. Submit the application as soon as possible while the official vacancy remains active.
16. Keep the application confirmation or other proof of submission.

Application Closing Date

No official closing date is displayed in the vacancy.

Applicants should apply as soon as possible while the official Apply Now option remains active. The listing may be removed once Discovery’s recruitment process has progressed or sufficient applications have been received.