@home – Sales Associate

TFG has opened applications for three Sales Associate opportunities with @home in the Western Cape. Two of the vacancies are linked to specific stores at Willowbridge and Tygervalley, while the third is advertised as a broader Western Cape opportunity.

These customer-facing retail positions may suit applicants who have completed Matric, already have sales experience in a retail environment and are comfortable helping customers choose furniture, homeware and décor products. Each vacancy has its own job-reference number and must be applied for through the correct official TFG application page.

Important: three separate vacancies

This post combines three closely related @home Sales Associate vacancies for convenience. They are still separate official job listings, so applicants should check the location and job-reference number carefully before applying.

The official titles for the Willowbridge and Tygervalley positions include “120hr”. TFG does not explain the distribution of these hours in the supplied listings. Applicants should therefore confirm the expected working pattern, roster and contractual hours directly with TFG if they progress to the next stage.

At a glance

Available @home vacancies

What this opportunity is

This is a customer-facing retail sales position within the @home brand. Sales Associates help customers find suitable products, contribute towards store sales and ensure that merchandise is available and attractively presented.

The role is not limited to processing purchases. Successful applicants will be expected to represent the brand professionally, understand customers’ needs and recommend suitable products from @home’s furniture, kitchenware, bedroom, décor and accessories ranges.

Because previous retail sales experience is required, these vacancies are more appropriate for applicants who already have some exposure to selling, customer service or working in a retail-store environment.

Who this opportunity may suit

These positions may be suitable for applicants who:

• Have completed Matric.
• Have previous sales experience in a retail environment.
• Enjoy working directly with customers.
• Are interested in furniture, homeware, décor or interior styling.
• Can recommend products based on a customer’s needs and preferences.
• Are confident discussing products and contributing towards sales targets.
• Can remain organised and attentive during busy trading periods.
• Are comfortable working independently and as part of a store team.
• Can adapt to a fast-moving retail environment.
• Take pride in providing professional and welcoming customer service.

Experience in the hospitality industry will be considered an advantage, but the official listings do not present it as a compulsory requirement.

What you will do and learn

Welcome and assist customers

You will help create a welcoming store environment and make customers feel acknowledged and valued. This includes listening carefully, answering questions and helping customers navigate the available product ranges.

Recommend suitable products

You will use your product knowledge and sales ability to match customers with suitable furniture, homeware and décor items. This requires an understanding of what the customer needs rather than simply directing them towards products.

Contribute towards sales

You will be expected to monitor your sales performance, recognise new selling opportunities and contribute towards the store’s targets. Applicants should therefore be comfortable working in a performance-driven retail environment.

Provide customer service

You will need to deliver professional service and respond appropriately when customers raise questions or experience challenges. Good judgement, patience and clear communication will be important.

Help maintain store stock

You will assist with keeping the store properly stocked so that products are available to customers. You may also need to identify gaps or situations that could affect the customer experience.

Support store presentation

You will help ensure that products and displays remain organised and visually appealing. This is especially important for a homeware and furniture brand where presentation helps customers imagine how products could work in their own homes.

Eligibility requirements

Education

• You must have a Matric certificate.

Experience

• You must have previous sales experience in a retail environment.
• Previous hospitality-industry experience will be an advantage.
• You should be able to provide customer service while still contributing towards sales.

Communication and customer service

• Good communication and interpersonal skills.
• The ability to build rapport with customers.
• The ability to listen to customers and understand what they need.
• A professional approach when responding to customer-service challenges.

Organisation and working style

• Strong attention to detail.
• Good organisational skills.
• The ability to take initiative.
• The ability to work independently when necessary.
• The ability to cooperate effectively with a team.
• Flexibility and the ability to adapt to a fast-paced retail environment.

Competencies and behaviours for success

TFG identifies the following competencies and workplace behaviours as important for these positions:

• Adhering to standards: Completing work according to the required quality and compliance standards.
• Continual improvement: Looking for practical ways to improve processes and performance.
• Decision-making: Considering situations carefully and making timely choices.
• Driving and persevering: Remaining motivated and continuing to work towards expected results.
• Leading others: Positively guiding and supporting people when required.
• Meeting customer expectations: Consistently providing a strong level of customer service.
• Planning and organising: Managing work and responsibilities in a structured way.
• Relating and networking: Building constructive relationships with customers and colleagues.

What this role really means

This role combines customer service, sales and general store support. Applicants should understand that success will depend on more than having an interest in homeware or décor. You will also need to approach customers confidently, recommend products, respond to questions and work towards sales expectations.

You may need to move between different responsibilities during a trading day, including helping customers, checking merchandise, maintaining displays and supporting the wider store team. The role therefore requires energy, adaptability and consistent attention to customer needs.

The official listings classify the positions as full time. Applicants should check the exact roster, working hours and availability requirements during the application or recruitment process, particularly for the two vacancies whose titles include “120hr”.

Application checklist

Before starting your online application, prepare the following:

• An updated CV with your current contact information.
• Your Matric qualification details.
• Clear information about your previous retail sales experience.
• The names of the retailers or employers where you gained experience.
• The dates of your previous employment.
• A short description of your customer-service and sales responsibilities.
• Examples of experience with sales targets, merchandising, stock or store presentation, where applicable.
• Any additional supporting documents requested by the TFG application portal.
• A reliable email address and cellphone number that you check regularly.
• The correct job-reference number for the vacancy you want to apply for.

Applicants should not claim qualifications or experience that they do not have. All information entered on the candidate profile should match the details provided in the CV and supporting documents.

Important note for applicants

• The three vacancies use separate job-reference numbers and application pages.
• Select the vacancy that matches your preferred store or location.
• You may apply for more than one listing if you meet the requirements, but each application should be completed through the correct link.
• Do not use the Willowbridge reference when applying for Tygervalley, or the Tygervalley reference when applying for another Western Cape listing.
• The official advertisements require previous retail sales experience.
• Hospitality experience is advantageous but is not listed as compulsory.
• The listings do not provide salary or remuneration information.
• The listings do not state an application closing date.

Employment Equity

Preference may be given to candidates from designated groups in accordance with the Employment Equity Act. However, the official wording indicates that applications are not necessarily limited to candidates from these groups.

About TFG

TFG, also known as The Foschini Group, is an internationally diversified retail group with a portfolio of speciality lifestyle and apparel brands. The group serves customers through stores and online retail channels and offers employment opportunities across its different brands and business functions.

About @home

@home is TFG’s homeware, furniture and décor brand. Its product ranges cover different areas of the home, including kitchens, bedrooms and living spaces. The brand focuses on combining practical household products with contemporary design and presentation.

Quick tips for applicants

• Place your retail sales experience near the beginning of your CV so that it is easy to find.
• Mention the types of customers and products you worked with in previous roles.
• Include experience with sales targets, product recommendations or additional selling where relevant.
• Show how you handled customer questions or complaints professionally.
• Mention merchandising, stock replenishment or store-presentation duties if you performed them.
• Use clear dates for your qualifications and employment history.
• Check that your cellphone number and email address are correct before submitting.
• Tailor your application to the Sales Associate position instead of submitting a completely generic CV.
• Keep a copy or screenshot of your application confirmation.

Common mistakes that may weaken an application

• Applying through the wrong job-reference link.
• Submitting an outdated CV or incorrect contact details.
• Failing to mention previous retail sales experience clearly.
• Listing job titles without explaining the sales and customer-service duties performed.
• Leaving important sections of the online candidate profile incomplete.
• Providing employment dates that do not match the CV.
• Claiming experience or qualifications that cannot be supported.
• Uploading unclear, incomplete or incorrectly formatted documents when documents are requested.
• Waiting too long to apply when no closing date has been published.

Scam warning: read before applying

Use only the official TFG recruitment links provided below. Legitimate employers should not require applicants to pay an application, recruitment, placement or interview fee.

• Do not pay anyone who claims they can secure one of these positions for you.
• Do not send banking passwords, card PINs or one-time passwords to a recruiter.
• Be cautious of messages sent from unofficial addresses or accounts.
• Check that the job-reference number matches the position before providing personal information.
• Use the official TFG Oracle recruitment portal when submitting your application.

How this opportunity was verified

This combined post was prepared using three official TFG vacancy listings hosted on TFG’s Oracle recruitment platform. The position titles, @home brand, Western Cape location, job-reference numbers, posting date, job schedule, minimum requirements, responsibilities and official application routes were checked against those listings.

• Willowbridge: Sales Associate (120hr), job reference 14016.
• Tygervalley: Sales Associate (120hr), job reference 14017.
• Western Cape: Sales Associate, job reference 14061.

No application closing date or salary information was stated in the supplied official listings. These details have therefore not been estimated or added to this post.

How to apply

Applications must be completed online through the official TFG recruitment platform. Follow these steps:

1. Review the three vacancy options and select the correct store or location.
2. Check the job-reference number before opening the application page.
3. Use the relevant official Apply Here button below.
4. Read the complete vacancy information on the TFG recruitment portal.
5. Select the application option on the official listing.
6. Create a TFG candidate profile or sign in if you already have one.
7. Complete all required personal, education and employment details accurately.
8. Upload your CV and any other documents requested by the portal.
9. Check that your email address, cellphone number and employment dates are correct.
10. Review the entire application before submitting it.
11. Keep the confirmation email, reference or screenshot as proof of submission.

Application Closing Date

No closing date was stated in the official vacancy listings.

Applications should be submitted as soon as reasonably possible. TFG may close or remove a vacancy once its recruitment requirements have been met.

Apply for @home Willowbridge

Position: Sales Associate (120hr)
Job reference: 14016

Apply for @home Tygervalley

Position: Sales Associate (120hr)
Job reference: 14017

Apply for the @home Western Cape vacancy

Position: Sales Associate
Job reference: 14061