iTOO – Learnership

A learnership can provide both a recognised qualification and the practical workplace experience needed to begin building a career. iTOO is recruiting 16 unemployed young South Africans for its 12-month Short-Term Insurance Learnership Programme in Johannesburg, Gauteng.

Successful applicants will complete structured theoretical learning and practical workplace training while working towards a nationally recognised Short-Term Insurance qualification at NQF Level 5.

Learners may gain exposure to operational areas that include claims, policy servicing, underwriting and customer retention while developing professional communication, data-processing, customer-service and insurance-industry skills.

Important: This is a 12-month learnership and not a permanent insurance position. The official advert does not state the stipend or remuneration, programme start date, benefits or whether permanent employment may be offered after completion.

At a glance

What this learnership offers

The programme combines formal theoretical learning with practical workplace experience in the short-term insurance industry.

Learners will work towards an accredited, nationally recognised Short-Term Insurance qualification at NQF Level 5.

Participants will also receive practical exposure to a professional insurance working environment and will develop knowledge and competencies that may support future insurance-sector employment.

• A structured 12-month learning programme.
• A nationally recognised NQF Level 5 Short-Term Insurance qualification.
• Structured theoretical learning.
• Practical workplace experience.
• On-the-job learning and training interventions.
• Exposure to insurance products, processes and industry requirements.
• Development of communication and customer-service skills.
• Development of professional data-processing and administrative skills.
• Exposure to a professional corporate working environment.

The official advert does not identify the training provider, relevant SETA, total qualification credits, classroom schedule or assessment timetable.

Who this programme may suit

This programme may suit an unemployed young person who wants to build a career in short-term insurance, claims administration, underwriting, policy servicing, customer service or related insurance operations.

It may be particularly relevant to applicants with post-Matric education in cybersecurity, digital forensics, information technology, drone technology or law because these areas can connect with emerging and specialist insurance risks.

The advert also allows for applicants with post-Matric qualifications in other fields and separately states that candidates may have an incomplete tertiary qualification.

No work experience is required, making the programme suitable for eligible applicants who have not yet gained formal employment experience.

Important education-status clarification

The official advert contains two requirements that should be read carefully.

Applicants must not currently be engaged in post-Matric studies. However, the educational requirements ask for post-Matric education and also state that an applicant may have an incomplete tertiary qualification.

This appears to mean that applicants may have completed a post-Matric qualification or previously started tertiary studies without completing them, but they must not currently be registered for or actively completing post-Matric studies when joining the programme.

The advert does not provide a more detailed explanation. Applicants should enter their complete education history honestly and allow iTOO to determine whether the qualification and current-study requirements have been met.

Main responsibilities

Process allocated work

• Complete work allocated during the learnership.
• Follow the applicable quality requirements.
• Maintain accuracy when processing information and completing tasks.
• Work within the required productivity standards.
• Complete assigned work within communicated deadlines.
• Report errors, delays or incomplete information promptly.
• Contribute to the effective operation of the department.

Provide customer service

• Provide a high standard of service to internal customers.
• Provide professional assistance to external customers where required.
• Follow iTOO’s customer-service standards.
• Work according to agreed service-level requirements.
• Respond to enquiries and requests within the expected timeframes.
• Take reasonable ownership of customer enquiries.
• Refer matters requiring additional authority or specialist knowledge.

Communicate professionally

• Communicate professionally with customers.
• Communicate effectively with colleagues.
• Work with other relevant stakeholders.
• Provide clear and accurate information.
• Respond to enquiries timeously.
• Attempt to resolve appropriate queries at the first point of contact.
• Escalate unresolved queries through the correct process.

Follow policies and regulations

• Follow company policies and procedures.
• Comply with applicable internal requirements.
• Follow relevant insurance-industry regulations.
• Complete work through approved processes.
• Request assistance when a requirement is not understood.
• Report possible compliance concerns promptly.
• Avoid processing work outside the learner’s authority or training.

Develop product and industry knowledge

• Develop knowledge of relevant insurance products.
• Learn the processes used in the assigned department.
• Develop an understanding of the short-term insurance industry.
• Apply knowledge gained through formal training.
• Apply learning gained through workplace experience.
• Participate in required training interventions.
• Ask questions where product or process information is unclear.

Work collaboratively

• Collaborate with other team members.
• Work professionally with internal and external stakeholders.
• Contribute towards departmental goals.
• Support wider organisational objectives.
• Share relevant information responsibly.
• Maintain respectful professional relationships.
• Accept appropriate guidance, feedback and support.

Protect confidential information

• Handle customer information responsibly.
• Protect company information.
• Maintain confidentiality.
• Follow policies governing information access and use.
• Avoid sharing information with unauthorised people.
• Use customer and business information only for authorised work.
• Report possible information-security or confidentiality concerns.

Complete the learning requirements

• Take responsibility for personal development.
• Attend required theoretical and workplace learning activities.
• Complete all learnership assessments.
• Complete required training activities.
• Complete workplace requirements within the specified timeframes.
• Apply feedback received from trainers and workplace supervisors.
• Work towards successful completion of the qualification.

Important: The responsibilities above are based on the official vacancy. iTOO may allocate additional reasonable operational, administrative, customer-service or learning duties that support business operations and the objectives of the learnership.

Minimum eligibility requirements

• Must be between 18 and 30 years old.
• Must be a South African citizen by birth.
• Must not currently be formally employed.
• Must not currently be engaged in post-Matric studies.
• Must not have completed a previous learnership.
• Must have Grade 12 with Mathematics.
• Must meet the post-Matric education requirement described in the advert.
• Must have effective written English communication skills.
• Must have effective verbal English communication skills.
• Must possess basic computer skills.
• Must be able to use Microsoft Excel at a basic level.
• Must be able to use Microsoft Outlook at a basic level.
• Must provide complete, accurate and truthful application information.

Grade 12 and Mathematics requirement

Applicants must have completed Grade 12 with Mathematics.

The official advert refers specifically to Mathematics and does not state that Mathematical Literacy will be accepted as an alternative.

Applicants should therefore check their Matric certificate or statement of results before applying.

The official vacancy does not state a minimum Mathematics percentage or an overall Matric achievement requirement.

Applicants should upload or provide a clear and accurate Matric certificate or statement of results if requested during the recruitment process.

Post-Matric qualification requirement

The educational requirements list the following post-Matric study areas:

• A certificate, diploma or degree in Cybersecurity.
• A certificate, diploma or degree in Digital Forensics.
• A certificate, diploma or degree in a related Information Technology field.
• A Drone Operations or related Drone Technology certification.
• A certificate, diploma or degree in Law.
• A post-Matric qualification in another field of study.

The advert then separately states that an applicant may have an incomplete tertiary qualification.

This makes the precise minimum difficult to reduce to a single rule. Applicants with completed or incomplete post-Matric studies should provide their full and accurate education history and allow iTOO to assess eligibility.

Applicants who are still actively registered for post-Matric studies should note that the programme states that applicants must not currently be engaged in such studies.

No previous work experience required

The official vacancy states that no work experience is required.

Eligible applicants should not invent employment experience to make their CVs appear stronger.

Applicants without formal experience may highlight genuine educational, volunteer or community activities that demonstrate:

• Professional communication.
• Accuracy and attention to detail.
• Meeting deadlines.
• Completing group projects.
• Using Microsoft Excel or Outlook.
• Handling confidential or sensitive information responsibly.
• Learning new systems and processes.

Knowledge and competencies

Relationship management

Applicants should be able to build and maintain positive, professional relationships with colleagues, customers and other stakeholders.

Self-management

Learners should manage their time effectively, organise their workload and complete both workplace and academic responsibilities.

Written and verbal communication

Applicants should be able to produce clear, accurate and professional written correspondence and communicate effectively in spoken English.

Professionalism

Learners should demonstrate sound judgement, initiative, self-motivation, discipline and a strong work ethic.

Data accuracy

Applicants should be able to capture, maintain and process information accurately and efficiently.

Adaptability

Learners should respond positively when business requirements, learning activities, systems or assigned duties change.

Teamwork and approachability

Applicants should work collaboratively, communicate respectfully and contribute to positive professional relationships.

Positive attitude

The programme requires enthusiasm, energy and a proactive approach to workplace and learning opportunities.

Integrity and confidentiality

Learners must handle customer and company information responsibly, maintain confidentiality and comply with ethical and company standards.

Basic computer requirements

Applicants need basic computer skills, particularly in Microsoft Excel and Microsoft Outlook.

The official advert does not specify an advanced level of Excel knowledge or list particular spreadsheet functions.

Basic practical skills may include opening and saving documents, entering information accurately, using email professionally and organising messages and electronic records.

Applicants should describe their actual level of computer ability honestly and should not claim advanced proficiency they cannot demonstrate.

Stipend, working hours and benefits

The official advert does not state whether a stipend or other remuneration will be paid.

It also does not confirm:

• The stipend or remuneration amount.
• The programme start and end dates.
• Normal working hours.
• The theoretical training schedule.
• Transport or travel support.
• Meals or accommodation.
• Medical aid or retirement benefits.
• Laptop, data or equipment arrangements.

Applicants should confirm these conditions before signing and accepting a learnership agreement.

What this programme really means

This is a combined academic and workplace programme rather than an ordinary entry-level job.

Learners will need to meet workplace performance standards while also completing training activities, assessments and other qualification requirements.

The programme may expose learners to different insurance operations, but the official advert does not guarantee placement in a particular department.

The NQF Level 5 qualification and workplace experience may strengthen future applications in insurance and related financial-services roles.

However, the official vacancy does not guarantee permanent employment with iTOO, Hollard or another employer after the programme ends.

Application checklist

Prepare the following before applying:

• An updated CV.
• A valid South African identity document.
• A clear Grade 12 certificate or statement of results.
• Proof that Mathematics was completed in Grade 12.
• Certificates or academic records for completed post-Matric qualifications.
• An academic transcript or statement of results for incomplete tertiary studies.
• Accurate information about current employment status.
• Accurate information about current study status.
• Accurate information about previous learnership participation.
• Examples demonstrating communication and teamwork.
• Examples demonstrating data accuracy and attention to detail.
• Details of Microsoft Excel and Outlook skills.
• A reliable cellphone number.
• A professional email address.
• Any additional documents requested through the official recruitment platform.

Need assistance preparing your CV or application documents? Visit our Learnership Resources and Guides.

Important note for applicants

This is a 12-month Short-Term Insurance Learnership in Johannesburg with 16 available positions.

Successful learners will work towards a nationally recognised Short-Term Insurance qualification at NQF Level 5.

Applicants must be 18–30 years old, be South African citizens by birth, be unemployed, not currently be engaged in post-Matric studies and not have completed a previous learnership.

Grade 12 with Mathematics is required. The advert also requires post-Matric educational exposure but separately allows applicants with incomplete tertiary qualifications.

No work experience is required, but applicants need basic Microsoft Excel and Outlook skills and effective written and verbal English communication.

The official vacancy does not state the stipend or remuneration, benefits, programme start date, working hours or whether permanent employment may be available after completion.

About iTOO

iTOO is a specialist insurance provider offering insurance solutions for complex, specialist and emerging risks.

Its areas of insurance expertise include cyber risks, professional risks, business risks, art and entertainment, specialist risks and crisis-related cover.

iTOO operates in South Africa and selected African markets, with its products underwritten by The Hollard Insurance Company Limited.

The company works with brokers, customers and industry specialists to develop insurance solutions for risks that may require specialised knowledge and underwriting.

Learn more through the official iTOO website

Employment Equity note

The programme is described as being designed to empower South Africa’s previously disadvantaged youth.

The official recruitment policy states that Employment Equity will be considered when recruiting internal and external candidates.

Internal candidates may be considered before external applicants where this supports the organisation’s Employment Equity goals.

Applicants should complete all demographic and Employment Equity questions accurately and allow the employer to determine how its Employment Equity policy applies.

Quick tips for applicants

• Apply before the official closing date of 7 August 2026.
• Submit by 6 August 2026 where possible.
• Use reference number HOL260730-2.
• Show Grade 12 Mathematics clearly on your CV or academic record.
• Include completed post-Matric qualifications.
• Include incomplete tertiary studies accurately.
• State clearly that you are not currently studying, where this is true.
• Provide accurate current-employment information.
• Disclose previous learnership participation honestly.
• Highlight Microsoft Excel and Outlook skills.
• Demonstrate professional written and verbal communication.
• Check that your cellphone number and email address are correct.
• Apply only through the official iTOO recruitment platform.

Common mistakes that may weaken an application

• Applying without Grade 12 Mathematics.
• Applying while younger than 18 or older than 30.
• Providing incorrect citizenship or identity information.
• Applying while formally employed without disclosing it.
• Applying while currently engaged in post-Matric studies without disclosing it.
• Failing to disclose a previous learnership.
• Leaving completed or incomplete tertiary studies off the application.
• Providing education dates that do not match the supporting records.
• Claiming advanced Excel or Outlook skills that cannot be demonstrated.
• Uploading unclear, altered or incomplete qualification documents.
• Using an incorrect cellphone number or email address.
• Assuming that the learnership guarantees permanent employment.
• Submitting the application after 7 August 2026.

Scam warning (important)

Apply only through the official iTOO recruitment platform or another careers link clearly connected to the official iTOO or Hollard websites.

Do not pay anyone for registration, an application, an interview, an assessment, training, study materials, equipment, transport or placement in the learnership.

Do not share banking PINs, passwords, one-time PINs or account-login information with anyone claiming that they can guarantee selection.

Be cautious of unofficial email addresses, private social-media accounts or cellphone numbers requesting payment or unnecessary personal information.

Upload your CV, identity document and education records only through an official and secure recruitment process.

Always return to the official vacancy page to confirm that reference HOL260730-2 and its application option remain active.

How this opportunity was verified

This opportunity was verified from the official iTOO recruitment listing for Learnership, reference number HOL260730-2.

The listing confirmed iTOO as the business unit, Johannesburg as the location, a 12-month programme, 16 available positions and a nationally recognised Short-Term Insurance qualification at NQF Level 5.

The quality, productivity, customer-service, communication, compliance, learning, teamwork, confidentiality and personal-development responsibilities were taken from the official advert.

The Grade 12 Mathematics, post-Matric education, age, citizenship, employment-status, study-status, previous-learnership, English-communication and computer-skill requirements were also confirmed from the listing.

The advert states that no work experience is required.

The official vacancy does not state the stipend or remuneration, benefits, programme start date, working hours, training provider or guarantee of permanent employment after completion.

Read more about our verification process on the How We Verify Listings page.

How to apply

1. Open the official iTOO vacancy page below.
2. Confirm that the page displays reference number HOL260730-2.
3. Read the complete learnership advert and eligibility requirements.
4. Confirm that you are between 18 and 30 years old.
5. Confirm that you are a South African citizen by birth.
6. Confirm that you are not formally employed.
7. Confirm that you are not currently engaged in post-Matric studies.
8. Confirm that you have not completed a previous learnership.
9. Check that your Grade 12 results include Mathematics.
10. Prepare records for completed or incomplete post-Matric studies.
11. Prepare an updated CV and clear supporting documents.
12. Select the official application option.
13. Create a candidate profile or sign in to an existing account.
14. Complete all personal, education, employment and screening questions honestly.
15. Upload the CV and supporting documents requested by iTOO.
16. Check that your identity, age, Mathematics result, tertiary history and contact details are correct.
17. Submit by 6 August 2026 where possible.
18. Keep the application confirmation or other proof of submission.

Application Closing Date

The official closing date is 7 August 2026.

The exact closing time is not stated. Applicants should submit by 6 August 2026 to reduce the risk of missing the deadline because of profile-registration problems, document-upload errors or an incomplete application.