Sanlam Group – Learner: Claims Administrator

Claims administration requires accurate recordkeeping, professional client communication and careful handling of policy and supporting information. Sanlam Group is offering a 12-month Learner: Claims Administrator programme in Pretoria, Gauteng, for suitable unemployed matriculants who meet the programme’s age, citizenship and previous-learnership requirements.

The programme provides practical workplace experience within Sanlam Developing Markets and includes on-the-job training, assessments, continuous coaching, mentoring and workplace-based learning activities.

Important: This is a structured 12-month learnership programme rather than a permanent Claims Administrator appointment. A monthly stipend is confirmed, but the official advert does not state the amount.

At a glance

What this learnership is

This is a 12-month workplace-learning programme within Sanlam Developing Markets and the SA Retail Mass cluster.

The programme is intended to give young, enthusiastic and energetic matriculants practical working experience in a corporate financial-services environment.

Learners will receive workplace training and assessment while completing duties connected with customer service, policy administration, client information and claims support.

Successful applicants will also receive continuous coaching and mentoring while developing knowledge of Sanlam’s products, services, operational processes and systems.

The official advert does not name the registered qualification, NQF level, SETA, training provider or total number of credits connected with the learnership.

What the programme provides

• A 12-month learnership contract.
• A monthly stipend.
• On-the-job training.
• Workplace assessment.
• Continuous coaching.
• Ongoing mentoring.
• Practical onsite training.
• Exposure to company products and services.
• Exposure to operational processes and systems.
• Workplace-based learning recorded through logbooks.

The stipend amount, payment date, benefits and detailed training timetable are not stated in the official vacancy.

Who this learnership may suit

This programme may suit an unemployed Matric graduate who wants to gain practical experience in insurance administration, claims support, client service or financial-services operations.

It may be particularly relevant to applicants interested in administrative work involving telephone calls, emails, WhatsApp communication, customer records, policy information and supporting documents.

The opportunity may also suit someone who works accurately, communicates professionally and can complete administrative tasks within agreed service standards.

Applicants should be comfortable learning workplace systems and handling customer and policy information responsibly.

Main duties and responsibilities

Handle inbound client enquiries

• Answer inbound telephone calls.
• Listen carefully to client questions and requests.
• Assist clients within the learner’s training and authority.
• Provide accurate information based on approved processes and systems.
• Refer enquiries that require additional authority or specialist assistance.
• Maintain professional and respectful communication.

Provide service through different communication channels

• Provide customer service by telephone.
• Respond to or assist with email enquiries.
• Provide service through WhatsApp where required.
• Use professional language in written and verbal communication.
• Protect confidential customer and policy information.
• Follow Sanlam’s approved communication and service processes.

Maintain client information

• Capture client information on company systems.
• Update existing client information.
• Maintain accurate customer records.
• Check information before completing system updates.
• Identify incomplete or inconsistent information.
• Follow the correct process when information cannot be verified.

Support policy administration

• Assist clients with policy-related requests.
• Support general policy administration.
• Process approved policy changes.
• Update client contact information where requested and authorised.
• Process beneficiary updates according to the required procedure.
• Escalate changes that require additional verification or approval.

Capture and route documents

• Capture documents received through the relevant process.
• Route documents to the correct teams.
• Route information to the correct company systems.
• Check that documents are clear and connected with the correct client or request.
• Identify missing or incomplete documents.
• Maintain accurate records of documents handled.

Provide updates to clients

• Provide clients with updates on submitted requests.
• Respond to routine service-status enquiries.
• Communicate available information accurately.
• Avoid promising an outcome or completion date that has not been confirmed.
• Refer unresolved enquiries through the correct process.
• Maintain a customer-focused approach during follow-up communication.

Support claims processing

• Support the processing of claims.
• Follow up on outstanding claims documentation when required.
• Check that available claims documents are accurately captured and routed.
• Provide administrative support within the learner’s training and authority.
• Maintain accurate claim-related records.
• Escalate claims questions requiring assessment or specialist decisions.

Complete administrative work

• Complete assigned administrative tasks accurately.
• Work within agreed service standards.
• Maintain orderly electronic and physical records where applicable.
• Complete tasks and duties agreed with the learner’s manager.
• Report delays, errors or incomplete information promptly.
• Follow workplace procedures and quality requirements.

Important: The responsibilities above are based on the official vacancy. Sanlam may assign additional reasonable customer-service, claims-support, policy-administration, document-processing or workplace-learning duties connected with the learner’s contract.

Minimum eligibility requirements

• Must be a South African citizen.
• Must have completed Grade 12 / Matric.
• Must be between 18 and 35 years old.
• Must not currently be employed.
• Must not have completed a previous learnership.
• Must be willing to commit to the complete 12-month programme.
• Must provide accurate and truthful information during recruitment.

Grade 12 requirement explained

A completed Grade 12 or Matric qualification is required.

Applicants should show the qualification clearly on their CV and enter it accurately in the official Sanlam application profile.

A clear Matric certificate or statement of results should be prepared if requested during screening.

The official vacancy does not state particular school subjects or minimum achievement percentages.

Age requirement explained

Applicants must be between 18 and 35 years old.

Candidates should enter their correct identity number and date of birth during the official application.

Applicants should not alter or misrepresent identity or age information to meet the programme requirement.

Unemployment requirement

Applicants must not currently be employed.

Candidates should disclose their employment status accurately, including any temporary, contract, part-time or casual work where the official application asks for this information.

The vacancy does not state a separate requirement relating to current tertiary study. Applicants should answer any study-status questions that appear in the official application honestly.

Previous learnership restriction

Applicants must not have completed a previous learnership.

The wording is broad and does not restrict the condition only to previous insurance or claims learnerships.

Applicants who previously registered for, participated in or completed another learnership should answer the official screening questions accurately and allow Sanlam to determine eligibility.

Knowledge and skills

• Ability to maintain work standards.
• Awareness of quality verification.
• Ability to process routine transactions.
• Ability to complete simple calculations.
• Recordkeeping ability.
• Filing and document-management ability.
• Ability to maintain databases and client records.
• Accuracy when capturing and updating information.
• Professional customer communication.
• Ability to follow processes and service standards.

Personal attributes and competencies

• Ability to plan and align work.
• Effective communication.
• Action-oriented approach.
• Interest in improving work processes.
• Resilience.
• Customer focus.
• Ability to collaborate with others.
• Willingness to contribute ideas and improvements.
• Commitment to achieving results.
• Willingness to accept coaching and feedback.

Workplace learning and logbooks

Learners will be required to complete practical onsite training and workplace-based learning activities.

The official advert states that learners will complete logbooks for workplace-based learning.

Applicants should expect to keep accurate records of applicable learning activities, workplace exposure and completed tasks.

Logbooks and assessments should be completed honestly and within the deadlines communicated by the employer or training team.

Stipend and programme conditions

A monthly stipend is confirmed for the 12-month programme.

The official vacancy does not state the stipend amount.

It also does not confirm medical aid, retirement benefits, travel support, accommodation, meals, data, equipment or other benefits.

Applicants should confirm the stipend payment arrangements, working hours, leave conditions and any deductions before accepting a learnership contract.

What this learnership really means

This is a structured 12-month learning and workplace-experience opportunity rather than an immediate permanent Claims Administrator appointment.

Learners should expect to balance practical work responsibilities with training, assessments, coaching and workplace-learning records.

The work involves customer, policy and claims-related information. Accuracy, confidentiality and responsible information handling will therefore be important.

The role may involve regular telephone, email and WhatsApp communication with clients who require assistance or updates.

The official advert does not guarantee permanent employment after completion of the learnership.

Application checklist

Prepare the following before applying:

• An updated CV.
• A clear Grade 12 or Matric certificate.
• A valid South African identity document, if requested.
• An accurate South African identity number.
• Accurate date-of-birth information.
• Accurate current-employment information.
• Accurate details of any previous learnership participation.
• Examples of communication and customer-service ability.
• Examples showing accuracy and attention to detail.
• Examples of recordkeeping, filing or data-capturing ability.
• Examples showing teamwork and willingness to learn.
• A reliable cellphone number.
• A professional email address.
• Any additional documents requested through Sanlam’s official recruitment platform.

Need assistance preparing your CV or application documents? Visit our Learnership Resources and Guides.

Important note for applicants

This is a 12-month Learner: Claims Administrator programme in Pretoria.

A monthly stipend, workplace training, assessment, coaching and mentoring are confirmed.

Applicants must be South African citizens, be between 18 and 35 years old, be unemployed, have Grade 12 and not have completed a previous learnership.

Applicants must be willing to complete the full 12-month programme.

The official advert does not state the stipend amount, qualification title, NQF level, working hours, benefits, number of positions or closing date.

The official Apply Now option is currently active. Applicants should apply promptly.

About Sanlam Developing Markets

Sanlam Developing Markets is a wholly owned subsidiary of Sanlam Life Limited and forms part of Sanlam’s SA Retail Mass cluster.

The business serves South Africa’s entry-level and emerging middle market with financial solutions covering needs such as funeral insurance, education savings, life cover and personal-accident plans.

The SA Retail Mass cluster focuses on retail financial products and group schemes.

This learnership provides workplace exposure within that financial-services environment.

Learn more through the official Sanlam website

Employment Equity and transformation

The programme is described as an opportunity for young people from designated groups.

Sanlam states that it is committed to transformation, diversity, inclusion and an equitable workplace.

The Sanlam Group Employment Equity Plan and targets will be considered during the selection process.

The official advert does not provide a detailed breakdown of the designated groups or individual targets applying to this vacancy.

Applicants should complete all Employment Equity and demographic questions accurately and allow Sanlam to determine eligibility.

Quick tips for applicants

• Apply promptly because no closing date is displayed.
• Show Grade 12 clearly on your CV.
• Make sure your identity number and date of birth are correct.
• Confirm that you fall within the 18–35 age requirement.
• Answer the employment-status questions honestly.
• Disclose previous learnership participation accurately.
• Highlight customer-service and communication ability.
• Include recordkeeping, filing or data-capturing experience where applicable.
• Show that you can work accurately and follow procedures.
• Demonstrate willingness to complete the full programme.
• Check that your cellphone number and email address are correct.
• Apply only through the official Sanlam careers portal.

Common mistakes that may weaken an application

• Applying without Grade 12 or Matric.
• Applying outside the 18–35 age requirement.
• Providing incorrect citizenship or identity information.
• Applying while currently employed without disclosing it.
• Failing to disclose a previous learnership.
• Submitting a generic CV that does not show communication or administrative ability.
• Leaving recordkeeping or data-capturing experience off the CV.
• Providing inconsistent education or employment information.
• Using an incorrect cellphone number or email address.
• Uploading unclear, incomplete or altered documents.
• Assuming that the programme guarantees permanent employment.
• Waiting for a closing date instead of applying while the vacancy is active.

Scam warning (important)

Apply only through the official Sanlam careers portal or another recruitment link clearly connected to Sanlam’s official website.

Sanlam warns job seekers about fraudulent recruitment messages distributed through channels such as Facebook and WhatsApp.

Sanlam states that applicants will never be required to pay fees to secure employment.

Do not pay anyone for registration, an application, an interview, an assessment, training, equipment, transport or placement in the learnership.

Do not share banking PINs, passwords, one-time PINs or account-login details with anyone claiming that they can guarantee selection.

Upload your CV, identity document and qualification information only through an official and secure recruitment process.

Always return to the official Sanlam vacancy page to confirm that the Learner: Claims Administrator listing and Apply Now option remain active.

How this opportunity was verified

This opportunity was verified from the official Sanlam Group careers listing for Learner: Claims Administrator in Pretoria.

The official listing confirmed Sanlam Group as the employer, Pretoria as the location, Sanlam Developing Markets as the business area and the SA Retail Mass cluster as the programme environment.

The 12-month contract, monthly stipend, workplace training, assessment, coaching, mentoring, practical learning and logbook requirements were taken from the official vacancy.

The inbound-call, telephone, email, WhatsApp, client-information, policy-change, document-routing, client-update and claims-support duties were also confirmed from the official advert.

The South African citizenship, unemployment, 18–35 age, Grade 12, previous-learnership and 12-month commitment requirements were taken from the official listing.

The official vacancy does not display a closing date or state the stipend amount, qualification title, NQF level, working hours, benefits or number of available positions.

Read more about our verification process on the How We Verify Listings page.

How to apply

1. Open the official Sanlam vacancy page below.
2. Confirm that the page displays Learner: Claims Administrator in Pretoria.
3. Read the complete learnership advert.
4. Confirm that you are a South African citizen.
5. Confirm that you are between 18 and 35 years old.
6. Confirm that you have completed Grade 12 / Matric.
7. Confirm that you are not currently employed.
8. Confirm that you have not completed a previous learnership.
9. Confirm that you can commit to the full 12-month programme.
10. Prepare an updated CV and the supporting documents requested by Sanlam.
11. Select the official Apply Now option.
12. Create a Sanlam careers profile or sign in to an existing account.
13. Complete all personal, education, employment and screening questions honestly.
14. Upload your CV and any requested supporting documents.
15. Check that your identity, age, qualification, employment status and contact information are correct.
16. Submit promptly while the official application option remains active.
17. Keep the application confirmation or other proof of submission.

Application Closing Date

No official closing date is displayed in the vacancy.

The vacancy refers generally to an application due date in its shortlisting information, but the actual date is not shown on the official listing.

Applicants should apply promptly while the official Apply Now option remains active.