Rochester – Salesperson

Retail salesperson positions can help applicants build practical experience in customer service, product knowledge, sales targets, merchandising, cash and credit processes, and store operations. Rochester is recruiting a Salesperson for its Galleria business unit in Durban South, KwaZulu-Natal.

This is a permanent opportunity within Pepkor Lifestyle’s Rochester division. The successful candidate will be responsible for selling products to customers, identifying customer needs, recommending suitable products, achieving sales targets and contributing to the overall growth of the store.

At a glance

What this opportunity is

This is a permanent Salesperson position at Rochester Galleria in Durban South.

The role focuses on generating income and maximising profit from sales and services by providing excellent customer service.

The successful candidate will sell products to customers, understand customer needs, recommend suitable products and work towards achieving sales targets.

The position also includes merchandising, customer retention, cash and credit administration, customer-centric service and product knowledge across the store’s categories.

The official listing classifies the vacancy as entry level. However, the detailed requirements state that applicants need 7 to 12 months of sales experience, preferably in retail.

The official advert does not state the salary, employee benefits, exact working hours, shift pattern or commission structure.

Who this opportunity may suit

This opportunity may suit an applicant who has completed Grade 12 and already has some sales experience, preferably in a retail environment.

It may be suitable for someone who enjoys speaking to customers, understanding their needs, recommending products and working towards sales targets.

The role may also suit someone interested in furniture, home interiors, household products, retail sales, merchandising, product advice and customer relationship building.

Applicants should be self-motivated, confident, customer-service orientated and willing to learn product information across Rochester’s product categories.

Because the position is based in Durban South, candidates should consider whether they can travel reliably to the store for the working schedule required by Rochester.

What you will do and learn

The official vacancy confirms the following key duties:

Sales and income generation

• Perform sales activities in order to generate sales.
• Work towards achieving sales budgets and targets.
• Contribute to income generation for the store.
• Identify customer needs and recommend suitable products.
• Help grow the customer base and support revenue growth.

Customer service

• Deal with customers in a customer-centric manner.
• Provide excellent customer service.
• Develop and maintain customer relationships.
• Communicate clearly with customers about products and services.
• Support customer satisfaction through helpful and professional conduct.

Merchandising and customer retention

• Attract and retain customers through merchandising.
• Support product presentation in the store.
• Maintain awareness of products across all categories.
• Help customers understand available products and suitable options.
• Contribute to a store environment that encourages customers to browse and buy.

Cash, credit and administration

• Action cash processes in line with company policy.
• Action credit processes and administration in line with company policy.
• Follow business policies and procedures.
• Complete sales-related administration accurately where required.
• Handle customer and sales information responsibly.

Important: The duties above are based on the official vacancy. Rochester may allocate additional reasonable sales, customer-service, merchandising, administration or store-support duties according to operational requirements.

Eligibility requirements

Applicant requirements

• Must have Grade 12.
• Must have 7 to 12 months of sales experience, preferably in retail.
• Should be motivated and results-oriented.
• Should have a passion for sales.
• Should be customer-service orientated.
• Should be able to work towards sales budgets and targets.
• Should be able to develop and maintain customer relationships.
• Should be able to identify customer needs and recommend products.
• Should be able to follow cash and credit processes in line with policy.
• Should be able to work effectively as part of a team.
• Must provide complete, accurate and truthful information during the recruitment process.

Experience requirement explained

The vacancy metadata classifies the role as entry level, but the detailed minimum requirements state that applicants need 7 to 12 months of sales experience, preferably in retail.

Applicants should therefore use the detailed requirement when deciding whether they qualify. The entry-level classification should not be understood as confirmation that applicants with no sales experience will be accepted.

Relevant experience may include retail sales, furniture sales, homeware sales, customer-facing sales, store-based customer service, merchandising, credit sales support or target-driven sales work.

Candidates should clearly show previous employers, employment dates, sales duties, customer-service responsibilities and target-related experience on their CV.

Product knowledge requirement explained

The official advert lists extensive product knowledge within all categories as one of the competencies for the role.

This means the successful candidate will need to learn and explain product features, benefits and suitable options to customers.

For a Rochester role, relevant product understanding may include lounge furniture, bedroom furniture, dining furniture, décor, comfort, style, materials, dimensions and customer needs in a home environment.

Applicants should not claim product expertise they do not have. However, they can mention genuine retail product knowledge, furniture sales experience, customer-advice experience or willingness to learn.

Cash and credit process requirement explained

The official advert states that the salesperson must action cash and credit processes or administration in line with policy.

This means the role may involve handling customer payments, credit-related processes, documentation or sales administration according to company rules.

Applicants should show any experience with cash processes, credit applications, store accounts, customer documents or payment administration where relevant.

Because cash and credit processes require accuracy, applicants should not exaggerate experience and should be prepared to follow Rochester’s internal procedures carefully.

Skills and personal attributes that may help

• Teamwork.
• Self-motivation and drive.
• Customer-service orientation.
• Interpersonal skills.
• Clear communication.
• Initiative.
• Attention to detail.
• Understanding of sales and prospecting processes.
• Ability to follow business policies and procedures.
• Basic retail knowledge.
• Product knowledge across categories.
• Willingness to take action.
• Courage and confidence.
• Emotional maturity.
• Personal resilience.
• Drive and energy.

What this opportunity really means

This is a customer-facing sales role in a furniture retail environment.

The successful candidate will need to speak to customers, understand what they are looking for, recommend products and help convert customer interest into sales.

The role is target-driven. Applicants should expect to work towards sales budgets, customer-conversion expectations and store performance goals.

Accuracy is important because the role includes cash and credit processes, administration and policy-based procedures.

The position also requires product learning. A salesperson in a Rochester environment should be willing to build knowledge of lounge, dining, bedroom, décor and furniture categories so that customers can receive useful advice.

The opportunity is permanent, but applicants should confirm salary, benefits, working hours, commission arrangements if any, and store expectations directly with Rochester before accepting an offer.

Application checklist

Prepare the following information and documents before starting the application:

• Updated CV.
• Clear copy of your South African identity document, if requested.
• Copy of your Grade 12 certificate.
• Accurate details of 7 to 12 months of sales experience.
• Correct employment dates and previous employer details.
• Examples of retail sales or customer-facing sales duties.
• Examples of achieving or working towards sales targets.
• Details of customer-service responsibilities.
• Details of any merchandising experience.
• Details of any cash, credit, store-account or sales-administration experience.
• Details of any furniture, homeware, décor or retail product knowledge.
• Examples showing communication, confidence, resilience and product knowledge.
• Contactable employment references, where available.
• Reliable cellphone number and professional email address.
• Any additional documents requested through the Rochester Simplify application platform.

Need assistance with CVs, certified documents and application preparation? Visit our Learnership Resources and Guides.

Important note for applicants

This is a permanent retail employment opportunity. It is not advertised as a learnership, internship or YES programme.

The official vacancy does not state the salary, benefits, exact working hours, shift schedule or commission structure.

The vacancy is classified as entry level, but the detailed requirements state that 7 to 12 months of sales experience is required, preferably in retail.

The role includes cash and credit processes or administration. Applicants should provide accurate information and should be prepared to follow company policies and procedures carefully.

The application terms state that Pepkor may process applicant personal information in accordance with the Protection of Personal Information Act. Applicants should read the privacy terms before submitting personal information or documents.

About the sponsor

Rochester is a furniture retail brand within Pepkor Lifestyle.

Pepkor Lifestyle describes Rochester as a brand focused on serving customers through a strong buying experience and offering timeless quality furniture personalised to individual tastes.

Rochester’s product categories include furniture and home-related products such as lounge, bedroom, dining and décor items.

Learn more through the official Rochester website.

Quick tips for applicants

• Place your Grade 12 qualification clearly on your CV.
• Show your 7 to 12 months of sales experience clearly.
• Describe customer-facing sales duties instead of listing only job titles.
• Include retail experience if you have it.
• Mention sales targets, customer service and product recommendation experience where relevant.
• Include merchandising experience if you have assisted with product displays or store presentation.
• Mention cash, credit or store-account administration only if you have genuine experience.
• Include furniture, homeware, décor or household-product knowledge if relevant.
• Use examples that show confidence, initiative and resilience.
• Do not exaggerate sales results or product knowledge.
• Check that your cellphone number and email address are correct.
• Submit by 27 June 2026 to reduce the risk of missing the deadline.

Common mistakes that get applicants rejected

• Applying without Grade 12.
• Assuming the entry-level label means no sales experience is required.
• Failing to show 7 to 12 months of sales experience.
• Submitting a generic CV that does not show customer-facing sales duties.
• Leaving sales targets, merchandising or cash and credit administration off the CV.
• Claiming retail or product knowledge that cannot be explained in an interview.
• Providing incorrect employment dates.
• Not showing customer-service orientation.
• Using an incorrect cellphone number or email address.
• Uploading an outdated or incomplete CV.
• Submitting the application after 28 June 2026.

Scam warning (important)

Applicants should apply only through the official Rochester Simplify recruitment page or another vacancy page clearly linked from an official Rochester or Pepkor Lifestyle website.

Do not pay anyone for registration, an application, an interview, a background check, training, uniform, equipment or placement. Legitimate employers do not require applicants to pay money to secure a job.

Do not share banking PINs, passwords, one-time PINs or unnecessary financial information with anyone claiming that they can guarantee a Rochester or Pepkor Lifestyle position.

Be cautious of recruitment messages sent from unofficial email addresses, private social-media accounts or cellphone numbers that request payment or confidential banking information.

Upload identity documents, qualification documents and other sensitive documents only through the official and secure recruitment process.

Always return to the official vacancy page to confirm that the opportunity and application link remain genuine and available.

How this opportunity was verified

This opportunity was verified from the official Rochester Simplify recruitment listing for Salesperson.

The official listing confirmed Pepkor Lifestyle as the employer, Rochester as the division, Galleria as the business unit, Durban South in KwaZulu-Natal as the location, permanent employment type, retail industry, entry-level classification, sales functional area, posting date, closing date and official application route.

The official listing also confirmed the role purpose, sales responsibilities, sales-target requirement, customer-service focus, merchandising duty, cash and credit process responsibility, Grade 12 requirement, 7-to-12-month sales-experience requirement and required competencies.

The official advert did not state the salary, employee benefits, exact working hours, shift schedule or commission structure when last checked.

Read more about our verification process on the How We Verify Listings page.

How to apply

1. Open the official Rochester application link below.
2. Read the complete Salesperson vacancy carefully.
3. Confirm that you meet the Grade 12 and 7-to-12-month sales-experience requirements.
4. Select the Apply option on the official vacancy page.
5. Create a candidate profile or sign in if you already have one.
6. Complete all personal, qualification and employment questions honestly.
7. Enter your sales, retail, customer-service, merchandising and cash or credit administration experience accurately.
8. Upload your updated CV and any supporting documents requested by the platform.
9. Read the POPIA and privacy terms carefully before submitting personal information.
10. Check that your cellphone number, email address, employment dates and uploaded documents are correct.
11. Submit the application by 27 June 2026 where possible.
12. Keep the application confirmation or proof of submission.

Application Closing Date

The official closing date is 28 June 2026.

The official vacancy does not state the exact closing time. Applicants should submit by 27 June 2026 to reduce the risk of missing the deadline because of technical issues, missing documents or an incomplete online profile.