Dis-Chem Pharmacies – Frontshop Assistant

Frontshop Assistant roles can help applicants build practical experience in retail customer service, merchandising, stock rotation, point-of-sale transactions, product presentation and store housekeeping. Dis-Chem Pharmacies Limited is recruiting a Frontshop Assistant for its Garden Walk store in Mossel Bay, Western Cape.

This is a permanent entry-level retail opportunity within Dis-Chem’s Retail division. The successful candidate will help uphold merchandising standards, support customer service at point of sale, process transactions, assist with stock control and follow Dis-Chem policies and procedures.

At a glance

What this opportunity is

This is a permanent Frontshop Assistant position at Dis-Chem’s Garden Walk store in Mossel Bay.

The role focuses on supporting customer service at point of sale while maintaining merchandising standards in line with Dis-Chem policies and procedures.

The successful candidate will help keep shelves stocked and neatly presented, check product sell-by dates, restock merchandise, process customer payments, support loyalty-card transactions, assist with stock control and maintain store housekeeping standards.

The role includes both floor-based retail support and cashier-related responsibilities. Applicants should be prepared for customer interaction, product handling, stock movement, till procedures and retail-hour work.

The official listing states that the salary is market-related and lists benefits including Provident Fund, Staff Account and Medical Aid. The exact salary amount is not stated.

Who this opportunity may suit

This opportunity may suit an applicant who has completed Grade 12 / Matric or Senior Certificate and has 0 to 6 months of retail work experience.

It may be suitable for someone who wants to grow retail experience in a pharmacy and frontshop environment where customers buy health, wellness, beauty, personal-care and general retail products.

The role may also suit applicants who are comfortable assisting customers, handling products carefully, checking shelves, working with payments and following retail procedures.

Applicants with 1 year of retail experience or a Retail Business Management certificate may have an advantage, but these are listed as advantageous rather than essential.

Because the role is based in Mossel Bay and requires retail-hour availability, candidates should consider transport, working hours and store attendance before applying.

What you will do and learn

The official vacancy confirms the following key duties and responsibility areas:

Merchandising and shelf standards

• Ensure that full ranges of products are on the shelves at all times and neatly presented.
• Restock merchandise when needed to support maximum sales.
• Ensure merchandise displays, labels and pricing are correct at all times.
• Report price discrepancies to management.
• Keep up to date with new product knowledge to assist customers effectively.
• Assist with back shopping when required.
• Maintain housekeeping according to Dis-Chem standards.

Stock control and product handling

• Maintain stock on shelves and ensure it has not reached its sell-by date.
• Follow up on customer out-of-stock queries in line with the customer service out-of-stock list.
• Ensure delivered stock and stock pulled from the storeroom are stored and packed in the correct space.
• Keep the storeroom organised, neat and tidy.
• Handle merchandise carefully to prevent losses.
• Facilitate stock rotation regularly and follow Dis-Chem stock control procedures.
• Report low stock levels, out-of-stock items, damaged stock and expired stock to management.
• Assist with counting stock files and general stocktaking.
• Assist with loading and off-loading stock when needed.
• Flatten boxes after unpacking stock and take them to the designated area.

Till, payment and loyalty transactions

• Transact purchases at point of sale.
• Receive, verify and process payments such as cash, cards, vouchers, coupons and other accepted payment methods.
• Process loyalty cards, including accelerated partner cards.
• Ensure accurate cash flow at all times.
• Keep daily takings inside the till drawer until they are placed in the drop safe.
• Place cash in the drop safe according to standard operating procedures.
• Ensure line voids and price changes are approved and signed by the required authorised person.
• Ensure outgoing stock, items or scripts are scanned and paid for.
• Exchange merchandise and accept returned goods only when authorised by the Frontshop Leader.

Customer service and store conduct

• Establish a professional relationship with customers.
• Provide friendly, helpful and courteous assistance and advice to customers.
• Report customer compliments and complaints to management.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Assist with the training of new and current team members.
• Report bad and suspicious behaviour by staff or customers to management.
• Follow Dis-Chem policies and standard operating procedures.
• Follow Health and Safety rules and regulations.
• Follow the Dis-Chem uniform and personal appearance policy.

Important: The duties above are based on the official vacancy. Dis-Chem may allocate additional reasonable frontshop, cashier, stock, customer-service, housekeeping or retail-support duties according to store requirements.

Eligibility requirements

Applicant requirements

• Grade 12 – Matric or Senior Certificate is essential.
• 0 – 6 months of retail work experience is essential.
• 1 year of work experience within retail is advantageous.
• Certification in Retail Business Management is advantageous.
• Must be able to work retail hours.
• Must be a South African citizen.
• Must meet MIE requirements, with no criminal record and a clear credit rating.
• Must have a driver’s licence and own reliable transport.
• Should have knowledge of retail operations and administration.
• Should be able to follow procedures and know when to escalate problems.
• Should understand basic arithmetic such as addition, subtraction, multiplication and division.
• Should be able to communicate ideas and facts verbally.
• Should address customer questions in a timely manner.
• Should take personal responsibility for quality and timeliness of work.
• Basic computer skills in Word, Excel and Outlook, numerical skills and SAP knowledge are advantageous.
• Must provide complete, accurate and truthful information during the recruitment process.

Qualification requirement explained

The official vacancy requires Grade 12 – Matric or Senior Certificate.

Applicants should state this qualification clearly on their CV and should be prepared to provide proof if requested by the application platform or employer.

Candidates who do not have Matric or Senior Certificate should not assume that they meet the minimum requirement unless Dis-Chem confirms otherwise.

Retail experience requirement explained

The official vacancy lists 0 – 6 months of retail work experience as essential.

This means the role is suitable for applicants with limited retail experience, but applicants should still show any relevant retail, cashier, shelf-packing, customer-service, merchandising or stock-handling experience on their CV.

One year of retail work experience is listed as advantageous and may strengthen an application.

Applicants should provide accurate employment dates and actual duties. Do not exaggerate retail experience, till experience or product knowledge.

Retail hours requirement explained

The official vacancy states that applicants must be able to work retail hours.

This may include shifts, weekends, public holidays or extended trading periods according to store requirements.

Applicants should consider transport, personal responsibilities and availability before applying. The official advert does not state the exact shift pattern or daily working hours.

Clear record and transport requirements explained

The advert lists MIE, no criminal record and clear credit rating as special conditions of employment.

The vacancy also lists driver’s licence and own reliable transport as special conditions of employment.

Applicants should answer all background-check, transport and declaration questions honestly. Dis-Chem may verify information where legally permitted and relevant to the recruitment process.

Cash handling and numerical accuracy explained

The role includes processing payments, verifying cash, cards, vouchers, coupons and other accepted payment methods, keeping daily takings secure and ensuring accurate cash flow.

This is why basic arithmetic, numerical accuracy, attention to detail and honesty are important for the position.

Applicants with till, cashier, payment or POS experience should describe it clearly and accurately on their CV.

Skills and personal attributes that may help

• Customer-service focus.
• Retail operations awareness.
• Attention to shelf presentation and merchandising standards.
• Numerical accuracy.
• Honesty when handling payments, vouchers, cards and cash.
• Ability to follow policies and standard operating procedures.
• Ability to identify when a problem should be escalated.
• Good verbal communication.
• Responsibility for quality and timely work.
• Product knowledge and willingness to learn.
• Careful stock handling to reduce losses.
• Awareness of Health and Safety requirements.
• Professional personal appearance in line with store policy.
• Teamwork and willingness to assist others.

What this opportunity really means

This is a practical frontshop retail role that combines shelf work, customer service, cashier support and stock-control responsibilities.

The successful candidate should expect to spend time on the shop floor, assist customers, check shelves, move stock, restock products, keep displays neat and support the till area when required.

Accuracy and honesty are important because the role includes payments, daily takings, line voids, price changes, loyalty cards, refunds, exchanges and stock-loss control.

The role also requires procedure discipline. Dis-Chem expects employees to follow policies, standard operating procedures, Health and Safety rules, uniform standards and personal appearance requirements.

The opportunity is permanent, but applicants should confirm final working hours, salary, benefits, store expectations and any additional employment conditions directly with Dis-Chem if shortlisted.

Application checklist

Prepare the following information and documents before starting the application:

• Updated CV.
• Clear copy of your South African identity document, if requested.
• Copy of your Grade 12 / Matric or Senior Certificate.
• Accurate details of any retail work experience.
• Details of any cashier, till, point-of-sale or payment-processing experience.
• Details of any merchandising, shelf-packing, stock rotation or stocktaking experience.
• Details of any Retail Business Management certification, if applicable.
• Details of basic computer skills, including Word, Excel and Outlook, if applicable.
• Details of SAP experience, if genuine.
• Copy or details of your driver’s licence, if requested.
• Confirmation that you have own reliable transport.
• Confirmation that you can work retail hours.
• Correct employment dates and previous employer details.
• Reliable cellphone number and professional email address.
• Any additional documents requested through the Dis-Chem Simplify application platform.

Need assistance with CVs, certified documents and application preparation? Visit our Learnership Resources and Guides.

Important note for applicants

This is a permanent retail employment opportunity. It is not advertised as a learnership, internship or YES youth programme.

The official vacancy states that the salary is market-related and lists Provident Fund, Staff Account and Medical Aid as benefits. The exact salary amount is not stated.

The official advert does not state the exact working hours, shift schedule, overtime arrangements or whether weekend and public-holiday work will be required, but it does state that applicants must be able to work retail hours.

The role requires South African citizenship, MIE checks, no criminal record, a clear credit rating, a driver’s licence and own reliable transport.

Dis-Chem is an equal opportunity employer. The company’s approved Employment Equity Plan and targets will be considered as part of the recruitment process, and Dis-Chem actively supports the recruitment of people with disabilities.

The application terms state that Dis-Chem may collect and process applicant personal information for legitimate purposes connected with potential employment, including contact details, employment history, qualifications, references, identification information and integrity checks.

About the sponsor

Dis-Chem Pharmacies Limited is a South African pharmacy and retail group that offers health, wellness, beauty, personal-care, baby, household and related retail products and services.

Dis-Chem describes itself as one of South Africa’s leading retail pharmacy groups, with operations across pharmacy and frontshop retail environments.

This opportunity is based at the Garden Walk store in Mossel Bay and falls within the Retail division.

Learn more through the official Dis-Chem website.

Quick tips for applicants

• Place your Grade 12 / Matric or Senior Certificate clearly on your CV.
• Show any retail experience clearly, even if it is only a few months.
• Describe customer-service, till, merchandising and stock-handling duties instead of listing only job titles.
• Mention experience with payments, vouchers, coupons, cards or cash only if genuine.
• Include stock rotation, shelf packing, stocktaking or expired-stock checking experience if you have it.
• Show that you can work retail hours.
• Mention your driver’s licence and reliable transport clearly if you meet the requirement.
• Use examples that show honesty, numerical accuracy and customer service.
• Do not exaggerate SAP, computer or retail experience.
• Check that your cellphone number and email address are correct.
• Submit by 05 July 2026 to reduce the risk of missing the deadline.

Common mistakes that get applicants rejected

• Applying without Grade 12 / Matric or Senior Certificate.
• Ignoring the retail-hours requirement.
• Applying without South African citizenship where it is listed as a special condition.
• Not showing retail work experience clearly on the CV.
• Submitting a generic CV that does not show customer-service, cashier or merchandising ability.
• Leaving stock control, shelf packing, stock rotation or point-of-sale experience off the CV.
• Claiming SAP, computer or till experience that cannot be demonstrated.
• Not showing driver’s licence and own reliable transport if these apply.
• Providing incorrect employment dates.
• Using an incorrect cellphone number or email address.
• Uploading an outdated or incomplete CV.
• Submitting the application after 06 July 2026.

Scam warning (important)

Applicants should apply only through the official Dis-Chem Simplify recruitment page or another vacancy page clearly linked from an official Dis-Chem website.

Do not pay anyone for registration, an application, an interview, a background check, training, uniform, equipment or placement. Legitimate employers do not require applicants to pay money to secure a job.

Do not share banking PINs, passwords, one-time PINs or unnecessary financial information with anyone claiming that they can guarantee a Dis-Chem position.

Be cautious of recruitment messages sent from unofficial email addresses, private social-media accounts or cellphone numbers that request payment or confidential banking information.

Upload identity documents, qualification documents, driver’s licence information and other sensitive documents only through the official and secure recruitment process.

Always return to the official vacancy page to confirm that the opportunity and application link remain genuine and available.

How this opportunity was verified

This opportunity was verified from the official Dis-Chem Simplify recruitment listing for Frontshop Assistant – Garden Walk, Mossel Bay.

The official listing confirmed Dis-Chem Pharmacies Limited as the employer, Mossel Bay in the Western Cape as the location, permanent employment type, Retail division, entry-level classification, retail industry, posting date, closing date and official application route.

The official listing also confirmed the role purpose, merchandising responsibilities, customer-service support, point-of-sale transactions, stock control, product presentation, stock rotation, cash handling, loyalty-card processing, housekeeping, Health and Safety requirements, Grade 12 / Matric or Senior Certificate requirement, 0 – 6 months retail work experience requirement and special conditions of employment.

The official vacancy stated market-related salary, Provident Fund, Staff Account and Medical Aid, but did not state the exact salary amount, exact working hours, shift schedule or overtime arrangements when last checked.

Read more about our verification process on the How We Verify Listings page.

How to apply

1. Open the official Dis-Chem application link below.
2. Read the complete Frontshop Assistant – Garden Walk, Mossel Bay vacancy carefully.
3. Confirm that you meet the Grade 12 / Matric or Senior Certificate, retail experience and special-condition requirements.
4. Select the Apply option on the official vacancy page.
5. Create a candidate profile or sign in if you already have one.
6. Complete all personal, qualification, employment and declaration questions honestly.
7. Enter your retail, customer-service, cashier, merchandising and stock-control experience accurately.
8. Upload your updated CV and any supporting documents requested by the platform.
9. Read the POPIA and recruitment terms carefully before submitting personal information.
10. Check that your cellphone number, email address, employment dates and uploaded documents are correct.
11. Submit the application by 05 July 2026 where possible.
12. Keep the application confirmation or proof of submission.

Application Closing Date

The official closing date is 06 July 2026.

The official vacancy does not state the exact closing time. Applicants should submit by 05 July 2026 to reduce the risk of missing the deadline because of technical issues, missing documents or an incomplete online profile.

Application Notes

Only successful applicants will be contacted. If you have not been contacted within two weeks after the closing date, consider your application unsuccessful. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity and Transformation Strategy. Dis-Chem actively supports the recruitment of people with disabilities.