Yellow Zebra Optical – Call Centre Consultant

Some customer service jobs are mostly about answering calls, but this Call Centre Consultant I role at Yellow Zebra Optical is broader than that. It is built around customer interaction, query resolution, service quality, and day-to-day call centre performance, making it better suited to someone who can stay professional under pressure, work comfortably with systems, and keep communication clear when customers need help quickly.

At a glance

What this opportunity is

This is a customer service role focused on handling inbound and outbound customer interactions, giving accurate information, resolving queries, and helping maintain strong service standards. The job is built around customer satisfaction, professional communication, and supporting the organisation’s service objectives in a call centre setting.

Note: The role combines customer care with KPI-driven service performance, so it may suit someone who can communicate clearly, work accurately with systems, and stay calm when dealing with customer complaints or follow-up tasks.

Who this opportunity may suit

• Someone with Matric who wants to build or strengthen customer service experience in a call centre environment
• An applicant who is comfortable speaking to customers, responding to chats, and following up on service matters
• A person who works well with routine processes, data capturing, and service standards
• Someone who can work after hours, weekends, or public holidays if required

What you’ll do / learn

You’ll gain practical experience in customer interaction, query handling, escalation processes, KPI-based service delivery, and teamwork in a structured call centre environment.

• Answer inbound chats and respond to customer inquiries in a professional and timely manner
• Make outbound calls when required for follow-ups or service-related matters
• Provide accurate information about products, services, policies, and procedures
• Resolve customer complaints or escalate complex issues to the relevant department
• Meet or exceed KPIs linked to ticket resolution time, service quality, and customer satisfaction
• Follow company policies, procedures, and compliance requirements
• Participate in training sessions and team meetings to improve product knowledge and service delivery
• Contribute to a positive team environment and maintain professional conduct

Eligibility requirements

Check the requirements below before applying.

Essential requirements

• Minimum Grade 12 / Matric (or equivalent)
• Proficiency in computer applications
• Good typing and data capturing skills
• Strong verbal communication skills in English
• Basic understanding of customer service principles and practices

Advantageous

• Previous call centre or customer service experience
• Additional languages
• Knowledge of WMS, Syspro, OPIT, and Freshdesk systems

Role-specific expectations

• Ability to work after hours, weekends, or public holidays if required
• Clear verbal and written communication
• Strong customer service orientation
• Problem-solving ability
• Active listening and good judgement
• Time management and ability to meet call or ticket targets
• Attention to detail when capturing information
• Emotional intelligence when handling difficult customers
• Adaptability to different systems, processes, and customer situations
• Ability to work effectively within a call centre team

What this role really means

A call centre consultant role like this is not only about answering a phone. In practice, it usually means switching quickly between chats, calls, follow-ups, systems, and customer frustrations while still keeping your tone professional and your information accurate. If you are applying, it helps to show on your CV that you can stay calm, type quickly, communicate clearly, and handle repetitive customer-facing work without losing focus.

Application checklist

Make sure your application is complete before submitting.

• Updated CV
• Certified copy of South African ID
• Matric certificate / statement of results
• Clear contact details (phone + email)
• Any supporting call centre, customer service, typing, or data-capturing experience on your CV
• Any additional documents requested on the application portal

Need help with CVs, certified copies, and application tips? Use our Resources & Guides Hub.

About the sponsor

Yellow Zebra Optical forms part of KFML Holdings, a South African group with operations that include optometry, wholesale and retail, administration, marketing, and customer relations. KFML lists Yellow Zebra Optical among its organisational groups and operates across multiple service and retail-related sectors. For more information visit the KFML Holdings Website

Quick tips for this application

• Move any call centre, chat support, reception, retail service, or switchboard experience close to the top of your CV
• If you have worked with ticketing systems, order systems, or customer databases, name them clearly
• Show that you can type, capture information accurately, and follow service procedures
• Use examples on your CV that show patience, professionalism, and customer handling under pressure
• Keep your CV easy to scan because customer service recruiters often look first for communication, speed, and reliability

Mistakes to Avoid

• Submitting a CV that says “customer service” but gives no real examples of customer-facing work
• Leaving out system-use, typing, or data-capturing experience that is important in a call centre role
• Making your Matric details hard to find
• Using a generic CV that sounds aimed at any office job rather than a service role
• Uploading incomplete or unclear supporting documents

Scam warning (important)

Do not pay any fee to apply for this job. Genuine recruitment for this role should happen through the official careers page. If anyone asks for money for placement, interviews, or fast-tracking your application, treat that as a warning sign and use only the employer’s official platform.

How this opportunity was verified

We checked the official vacancy listing for Call Centre Consultant I (reference KFM260310-1) and matched the sponsor details to KFML Holdings’ official website before preparing this post.

For more information about how about how our posts are verified? Please visit our How we verify listings page.

How to apply

1. Open the official vacancy page using the button below.
2. Read the requirements carefully and confirm that you meet the education and role expectations.
3. Prepare your CV and supporting documents.
4. Submit your application through the official careers platform before 21 March 2026.