Woolworths – Customer Assistant: Foods

Woolworths is recruiting a full-time Customer Assistant: Foods for its Kromboom Road store in the Western Cape. The successful applicant will help deliver friendly customer service while supporting stock availability, product quality, cashier operations and food-safety standards.

This position combines customer-facing duties with practical store responsibilities such as shelf replenishment, stock rotation, merchandising, cleaning and basic administration.

Important: This is an ordinary full-time retail vacancy. It is not advertised as a learnership, internship, apprenticeship or YES Youth Programme opportunity.

At a glance

Location clarification

The official town or city field identifies the workplace as Woolworths Kromboom Road.

The vacancy also lists Athlone, Hanover Park, Lansdowne, Mitchells Plain, Rondebosch, Langa, Gugulethu and Khayelitsha in its location description.

These appear to indicate the surrounding recruitment or service area rather than separate confirmed store placements. Applicants should confirm the exact reporting address if shortlisted.

What this opportunity is

This is a customer-facing Foods retail position within Woolworths Store Selling Operations.

The employee will assist customers while helping ensure that products remain available, correctly rotated and presented according to Woolworths’ store standards.

The role also includes cashier duties, basic administration, cleaning and compliance with health, safety, hygiene and food-handling procedures.

Main duties and responsibilities

• Greet customers warmly and provide professional assistance.
• Answer routine product questions and help customers locate suitable items.
• Communicate current promotions and newly introduced product lines.
• Replenish shelves and maintain suitable stock availability.
• Rotate stock correctly and help minimise product waste.
• Monitor product quality and report damaged or unsuitable merchandise.
• Follow health, safety, hygiene and food-handling procedures.
• Operate as a cashier when allocated and trained.
• Complete basic administrative and stock-related tasks.
• Arrange shelves according to approved planograms and company standards.
• Keep the department clean, tidy and ready for customers.
• Report suspicious activity and possible stock shrinkage.
• Work collaboratively with colleagues across different shifts.
• Follow attendance, dress-code and workplace-conduct requirements.

Important: Woolworths may assign additional reasonable customer-service, cashier, stock, merchandising, cleaning or store-support duties according to operational requirements.

Minimum requirements

• Grade 12 or an equivalent NQF qualification.
• Basic computer literacy.
• Basic numeracy and literacy skills.
• Ability to understand and follow operational procedures.
• Strong customer-service orientation.
• Clear and polite communication skills.
• Ability to work flexible hours and different shifts.
• Attention to product quality, hygiene and safety.
• Ability to work under pressure while remaining professional.
• Reliability, ethical conduct and willingness to work as part of a team.

Experience requirement

Previous experience in a retail or food environment is advantageous but not mandatory.

Relevant experience may include customer service, cashier work, shelf replenishment, merchandising, food handling, hospitality, stock rotation or general store support.

Applicants without formal retail experience should not invent work history. They may instead highlight genuine school, volunteer or community experience demonstrating reliability, communication, teamwork and responsibility.

Flexible-shift requirement

The successful applicant must be willing and able to work different shifts according to the store’s operational requirements.

The official vacancy does not state the exact shift times, weekly hours, weekend rotation, public-holiday arrangements or whether transport is provided.

Applicants should consider whether they can travel reliably to Woolworths Kromboom Road for the shifts that may be allocated.

Food safety and stock care

The role requires careful attention to food quality, hygiene, safe handling and stock rotation.

Products that appear damaged, unsuitable or outside the required quality standard must be reported through the correct internal process.

The employee must also help minimise avoidable waste and stock losses while following approved safety and shrinkage-control procedures.

Skills and personal attributes

• Friendly and customer-focused approach.
• Professional verbal communication.
• Attention to detail.
• Basic numerical ability.
• Ability to follow instructions and procedures.
• Reliability and punctuality.
• Teamwork and cooperation.
• Ability to remain calm during busy trading periods.
• Honesty and responsible conduct.
• Willingness to learn about products and promotions.

Application checklist

Prepare the following before applying:

• An updated CV.
• Grade 12 or equivalent qualification details.
• A clear qualification certificate or statement of results, if requested.
• A valid identity document, if requested.
• Details of any retail, food, cashier or customer-service experience.
• Examples of shelf replenishment, merchandising or stock rotation.
• Details of basic computer or retail-system skills.
• Accurate availability for different shifts.
• A reliable cellphone number and professional email address.
• Any additional documents requested through the official Woolworths application portal.

Need assistance preparing your CV or application documents? Visit our Learnership Resources and Guides.

About Woolworths South Africa

Woolworths South Africa is a retail business offering food, fashion, beauty and homeware products through its stores and online shopping channels.

Its Foods operation offers a mainly Woolworths-branded range together with selected third-party products.

Store employees support customer service, product availability, presentation, quality and food-safety standards.

Learn more through the official Woolworths website

Employment Equity

Woolworths is a designated employer under the Employment Equity Act.

The company will consider whether the appointment supports representativity in line with its Employment Equity Plan.

Preference will be given to internal candidates where this supports Woolworths’ Employment Equity goals.

Quick tips for applicants

• Apply before 11 August 2026.
• Submit by 10 August 2026 where possible.
• Use reference number WWL260804-2.
• Show Grade 12 clearly on your CV.
• Highlight customer-service, cashier or food-retail experience.
• Confirm your availability for different shifts.
• Check your cellphone number and email address before submitting.

Scam warning (important)

Woolworths states that its official careers platform is the only place to find genuine Woolworths vacancies and submit applications.

Do not pay anyone for an application, interview, assessment, uniform, training or job placement.

Do not share banking PINs, passwords or one-time PINs with anyone claiming that they can guarantee employment.

Upload personal documents only through an official and secure Woolworths recruitment process.

How this opportunity was verified

This opportunity was verified from the official Woolworths recruitment listing for Customer Assistant: Foods – Kromboom Road, reference WWL260804-2.

The official vacancy confirmed the full-time job type, Store Selling Operations business unit, Kromboom Road location, Grade 12 requirement, duties, skills and closing date.

Retail or food-environment experience is advantageous but not compulsory.

The official advert does not state the salary, benefits, number of available positions, proposed start date or whether the appointment is permanent or fixed term.

Read more about our process on the How We Verify Listings page.

How to apply

1. Open the official Woolworths vacancy page below.
2. Confirm that the page displays reference number WWL260804-2.
3. Read the complete Customer Assistant: Foods advert.
4. Confirm that you meet the qualification and shift requirements.
5. Prepare an updated CV.
6. Create a candidate profile or sign in to an existing Woolworths profile.
7. Complete all personal, education and employment information accurately.
8. Upload the documents requested through the application portal.
9. Check your contact details and shift availability.
10. Submit before the closing date.

Application Closing Date

The official closing date is 11 August 2026.

The exact closing time is not stated. Applicants should submit by 10 August 2026 to reduce the risk of missing the deadline because of profile-registration or document-upload problems.