Toys R Us – Shop Assistant

Toys R Us and Babies R Us South Africa is inviting suitably qualified applicants to apply for a permanent Shop Assistant position in George, Western Cape.

This entry-level retail position involves assisting customers, recommending suitable products, maintaining merchandise displays and helping the store achieve its sales targets.

Important: Applicants need a Matric certificate, at least six months of retail experience and their own or reliable transport that allows them to work retail shifts.

At a glance

Minimum requirements

• A Matric certificate.
• At least six months of retail experience.
• Own or reliable transport to travel to work for scheduled shifts.
• Ability to provide professional customer service.
• Willingness to work towards individual and store sales targets.
• Availability to complete compulsory service and workplace training.

The official vacancy does not state an age restriction, citizenship requirement, driver’s licence requirement or tertiary qualification requirement.

Skills needed

• A sales-driven approach.
• Strong customer-service skills.
• Motivation and determination.
• Ability to work towards targets.
• Good selling and communication skills.
• Merchandising ability.
• Ability to understand individual customer requirements.
• Willingness to learn about the company’s products and procedures.

Main duties and responsibilities

• Provide friendly and efficient service to customers.
• Identify the individual shopping needs of each customer.
• Assist customers on the sales floor and by telephone.
• Explain available products, prices and warranties.
• Demonstrate products and provide suitable recommendations.
• Sell products, additional products and related services.
• Ensure that merchandise is correctly priced and displayed.
• Prepare and maintain advertised promotions.
• Follow the store’s merchandising, layout and housekeeping standards.
• Report fast-selling and slow-selling products to the Store Manager.
• Participate in stock counts and stocktakes.
• Help minimise stock losses and unnecessary expenses.
• Protect company products, equipment and other assets.
• Work towards maximising sales in all assigned areas.

Other responsibilities

• Complete other relevant duties requested by senior management.
• Attend mandatory workplace and customer-service training.
• Maintain the confidentiality of company and customer information.
• Participate in performance and personal-development reviews.
• Remain familiar with current standard operating procedures.
• Cooperate with the introduction of new technology and working methods.

Salary and working hours

The official vacancy does not disclose the salary, benefits, commission arrangements or normal working hours.

Applicants must have suitable transport that allows them to work shifts. The advert does not provide the exact shift schedule or confirm how frequently employees will work weekends and public holidays.

Documents to prepare

• An updated CV showing your retail and customer-service experience.
• Your Matric certificate.
• A copy of your identity document, if requested.
• Accurate employment dates and contactable references.
• Copies of relevant retail, sales or customer-service certificates.
• A reliable cellphone number and professional email address.

The vacancy does not list every compulsory upload. Follow the instructions presented on the official application form and provide only clear, accurate and relevant documents.

Application checklist

• Confirm that you have completed Matric.
• Show at least six months of retail experience clearly on your CV.
• Mention sales, merchandising and customer-service responsibilities.
• Include any experience working towards sales targets.
• Confirm that you have reliable transport for shift work.
• Check that you can travel reliably to the George workplace.
• Use accurate employment dates and references.
• Check that your cellphone number and email address are correct.
• Complete all required application questions honestly.
• Submit before the official closing date.

Need assistance preparing your CV or application documents? Visit our Learnership Resources and Guides.

About Toys R Us South Africa

Toys R Us and Babies R Us are international retail brands offering toys, games, educational products, baby products and other products for children and families. The Southern African business operates physical stores and an online retail platform.

Learn more through the official Toys R Us South Africa website

Scam warning

Apply only through the official Toys R Us Simplify recruitment platform.

• Do not pay anyone for an application, interview, training or job placement.
• Do not share banking PINs, account passwords or one-time PINs.
• Do not trust anyone who guarantees employment in exchange for money.
• Confirm that the position is Shop Assistant (Garden Route).
• Confirm that the location is George, Western Cape.
• Confirm that the official vacancy URL contains the identifier vxswwu.
• Upload personal documents only through the secure official recruitment process.

How this opportunity was verified

This opportunity was verified using the official Toys R Us and Babies R Us South Africa Simplify listing for Shop Assistant (Garden Route).

The official listing confirmed the George location, permanent employment type, entry-level classification, Matric requirement, six-month retail-experience requirement, transport requirement, responsibilities and closing date.

The vacancy does not state the salary, employee benefits, exact shift schedule, number of available positions or confirmed starting date.

Read more about our process on the How We Verify Listings page.

How to apply

1. Open the official Toys R Us application page below.
2. Confirm that the position is Shop Assistant (Garden Route).
3. Confirm that the location is George, Western Cape.
4. Read the complete job description and entry requirements.
5. Select the Apply option.
6. Complete your personal, education and employment information accurately.
7. Upload your updated CV and requested supporting documents.
8. Answer all screening questions honestly.
9. Review your contact details and employment history.
10. Submit before the closing date.

Application closing date

The official closing date is 30 September 2026.

The exact closing time is not stated. Applicants should submit by 29 September 2026 to reduce the risk of missing the deadline because of document-upload or technical problems.