Toys R Us – Shop Assistant

Shop Assistant roles can help applicants build practical retail experience in customer service, sales, merchandising, promotions, product advice, stock counts, store presentation and teamwork. Toys R Us and Babies R Us South Africa is recruiting a Shop Assistant for its Menlyn store in Pretoria, Gauteng.

This is a permanent retail opportunity for an applicant with Matric, at least 6 months of retail experience and own or reliable transport to work shifts. The successful candidate will help deliver excellent customer service and support strong store performance.

Important: This vacancy is not advertised as a learnership, internship or YES youth opportunity. It is a permanent Shop Assistant role focused on customer service, sales support, merchandising, promotions, stock counts and retail store standards.

At a glance

What this opportunity is

This is a Shop Assistant vacancy with Toys R Us and Babies R Us South Africa in Menlyn, Pretoria.

The official advert describes the job purpose as maximising sales by delivering AWESOME customer service and giving customers a WOW experience.

The role involves helping customers on the sales floor and by telephone, advising customers on product range, price and warranties, demonstrating and explaining products, supporting add-on sales, maintaining displays, executing promotions and supporting stock-related duties.

The official advert does not state the salary, benefits, working hours, shift pattern, number of available positions or exact start date.

Who this opportunity may suit

This opportunity may suit an applicant with Matric and at least 6 months of retail experience who enjoys customer service, selling, product advice and working in a busy store environment.

It may be suitable for someone who is sales-driven, target-focused, motivated, tenacious and confident when speaking to customers.

The role may also suit applicants with experience as a shop assistant, sales assistant, retail assistant, store assistant, cashier, customer service assistant, merchandiser or sales floor assistant.

Because the role requires own or reliable transport to work shifts, applicants should consider whether they can travel safely and reliably to the Menlyn store for scheduled shifts before applying.

What you will do and learn

The official vacancy lists the following duties and performance areas:

Customer service and sales support

• Provide AWESOME customer service to give customers a WOW experience.
• Attend to the unique and individual shopping needs of each customer.
• Always put the customer first.
• Ensure customers receive prompt and relevant service on the sales floor.
• Ensure customers receive prompt and relevant service by telephone.
• Adhere to all basic customer service standards.

Product advice and selling

• Determine customers’ requirements.
• Advise customers on product range, price and warranties.
• Demonstrate products to customers.
• Explain products to customers.
• Sell goods to customers.
• Support add-on sales and services.
• Maximise sales in all areas.

Merchandising, pricing and promotions

• Ensure goods are correctly priced.
• Ensure goods are correctly displayed.
• Ensure promotions are executed timeously.
• Plan promotion execution in advance.
• Adhere to merchandising and layout standards.
• Adhere to housekeeping standards and schedules.
• Prepare, implement and maintain advertised sales promotions timeously.

Stock control and store performance

• Report on fast sellers and slow sellers to the Store Manager.
• Participate in stock takes.
• Participate in stock counts.
• Minimise stock loss.
• Minimise expenses in the area of responsibility.
• Protect company assets in the area of responsibility.

General workplace duties

• Undertake any other relevant duties requested by Senior Management.
• Complete mandatory and service training as required.
• Maintain strict confidentiality of all information.
• Take part in appraisal and personal development reviews regularly.
• Take responsibility and accountability for being up to date with current SOPs.
• Co-operate fully with the introduction of any new technology and new methods.

Important: The duties above are based on the official vacancy. Toys R Us and Babies R Us South Africa may allocate additional reasonable sales, customer service, merchandising, stock, housekeeping, promotions, training, administration or store-support duties according to operational requirements.

Eligibility requirements

Applicant requirements

• Must have a Matric Certificate.
• Must have 6 months of retail experience.
• Must have own or reliable transport to be able to work shifts.
• Should be sales driven.
• Should have fantastic customer service skills.
• Should be tenacious.
• Should be highly motivated and target driven.
• Should have excellent selling and communication skills.
• Should understand merchandising.
• Must provide complete, accurate and truthful information during the recruitment process.

Matric requirement explained

The official advert requires a Matric Certificate.

Applicants should state Matric clearly on the CV and should prepare proof of qualification if requested through the official Toys R Us and Babies R Us Simplify application platform.

Applicants should make sure that qualification details and dates are accurate and truthful.

Retail experience requirement explained

The official advert requires 6 months of retail experience.

Applicants should clearly show retail experience on the CV. Useful examples may include customer service, sales floor work, cashier duties, merchandising, stock counts, promotions, housekeeping, product advice, telephone customer service, add-on sales or store assistant duties.

Applicants should include employer names, job titles, dates worked and the type of retail environment where they gained experience.

Transport and shift requirement explained

The official advert requires applicants to have own or reliable transport to be able to work shifts.

Applicants should consider whether they can travel reliably to and from the Menlyn store for scheduled retail shifts before applying.

Applicants should confirm exact working hours, shift pattern, weekend work and public holiday work directly with Toys R Us and Babies R Us South Africa if shortlisted.

Key skills listed in the advert

The official advert lists the following key skills:

• Sales driven.
• Fantastic customer service skills.
• Tenacious.
• Highly motivated and target driven.
• Excellent selling and communication skills.
• Merchandising.

Skills and personal attributes that may help

• Customer service mindset.
• Confidence when helping customers choose products.
• Ability to explain products, prices and warranties clearly.
• Sales confidence and willingness to support add-on sales.
• Attention to detail when checking pricing and displays.
• Ability to follow merchandising layouts and housekeeping standards.
• Reliability during shifts and busy trading periods.
• Teamwork with store managers and colleagues.
• Ability to keep information confidential.
• Willingness to attend training and stay up to date with SOPs.
• Careful handling of stock and company assets.
• Professional conduct when assisting customers in-store and by telephone.

What this opportunity really means

This is a practical retail sales and customer service role in a Toys R Us and Babies R Us store environment.

The successful applicant should expect customer-facing work involving product advice, selling, add-on sales, telephone service, merchandising, pricing, promotions, housekeeping, stock counts, stock-loss control and store performance support.

The role is permanent, but applicants should still confirm salary, benefits, exact working hours, shift pattern, reporting line, store-specific expectations and any additional employment conditions directly with Toys R Us and Babies R Us South Africa if shortlisted.

Applicants should also understand that retail store work may involve weekends, public holidays, busy trading periods, standing for long periods and regular customer interaction.

Application checklist

Prepare the following before applying:

• Updated CV.
• Clear copy of South African ID or valid identity document, if requested.
• Proof of Matric Certificate, if requested.
• Details of at least 6 months of retail experience.
• Examples of customer service experience.
• Examples of selling, product advice or add-on sales experience.
• Examples of merchandising, pricing, promotion or display experience.
• Examples of stock counts, stock control or housekeeping duties.
• Information showing own or reliable transport to work shifts.
• Correct employment dates and previous employer details.
• Reliable cellphone number and professional email address.
• Any supporting documents requested through the official Toys R Us and Babies R Us Simplify application platform.

Need assistance with CVs, certified documents and application preparation? Visit our Learnership Resources and Guides.

Important note for applicants

This is a permanent Shop Assistant vacancy. It is not advertised as a learnership, internship or YES youth opportunity.

The official advert requires a Matric Certificate, 6 months of retail experience, and own or reliable transport to be able to work shifts.

The official advert does not state the salary, benefits, working hours, shift pattern, number of available positions or exact start date.

Applicants should make sure their CV shows customer service, selling, communication, merchandising and retail experience clearly.

Applicants should also be prepared to complete mandatory and service training, maintain confidentiality, take part in appraisals and personal development reviews, stay up to date with SOPs and co-operate with new technology and methods.

About the sponsor

Toys R Us and Babies R Us South Africa are retail brands focused on toys, baby products and family shopping experiences.

The official vacancy describes Toys R Us and Babies R Us as well-established international brands and refers to Toys R Us as one of the world’s best-known toy-store brands.

The official advert states that Toys R Us South Africa has more than 60 physical stores, including stores outside South Africa, as well as an online store.

The group’s focus is to offer customers, from children to grandparents, a strong range and experience supported by value.

This Shop Assistant opportunity is linked to the Menlyn store in Pretoria, Gauteng.

Learn more through the official Toys R Us South Africa website

Quick tips for applicants

• Apply before the official closing date of 31 July 2026.
• Submit by 30 July 2026 to reduce the risk of missing the deadline.
• Make sure your CV clearly shows Matric.
• Clearly show at least 6 months of retail experience.
• Highlight customer service, selling and communication experience.
• Include product advice, add-on sales or telephone customer service experience if you have it.
• Include merchandising, promotion, pricing or display experience where relevant.
• Include stock count, stock loss or housekeeping experience if applicable.
• Be honest about your own or reliable transport for shifts.
• Show that you are sales-driven, motivated, target-driven and customer-focused.
• Check that your cellphone number and email address are correct before submitting.
• Apply only through the official Toys R Us and Babies R Us Simplify vacancy page.

Common mistakes that get applicants rejected

• Applying without Matric.
• Applying without 6 months of retail experience.
• Not showing retail experience clearly on the CV.
• Leaving customer service, selling or merchandising experience off the CV where relevant.
• Not showing own or reliable transport for shifts.
• Not showing communication, sales or customer service ability.
• Providing unclear or incorrect employment dates.
• Using an incorrect cellphone number or email address.
• Uploading an outdated or incomplete CV.
• Applying through unofficial links instead of the official Toys R Us and Babies R Us Simplify vacancy page.
• Submitting the application after 31 July 2026.

Scam warning (important)

Applicants should apply only through the official Toys R Us and Babies R Us Simplify recruitment page or another vacancy page clearly linked from an official Toys R Us and Babies R Us website.

Do not pay anyone for registration, an application, an interview, background checks, training, uniforms, equipment, transport, accommodation or placement. Legitimate employers do not require applicants to pay money to secure a job.

Do not share banking PINs, passwords, one-time PINs, email passwords, system passwords or unnecessary financial information with anyone claiming that they can guarantee a Toys R Us or Babies R Us position.

Be cautious of recruitment messages sent from unofficial email addresses, private social-media accounts or cellphone numbers that request payment, favours, banking information or confidential documents outside the official application process.

Upload identity documents, qualifications, CVs and other sensitive documents only through the official and secure recruitment process.

Always return to the official vacancy page to confirm that the opportunity and application link remain genuine and available.

How this opportunity was verified

This opportunity was verified from the official Toys R Us and Babies R Us South Africa Simplify recruitment listing for Shop Assistant (Menlyn).

The official listing confirmed the job title, employer, Pretoria location, Gauteng province, permanent employment type, posted date, closing date, Sales department, entry-level minimum experience, Retail primary industry and Sales functional area.

The official listing also confirmed the job purpose, key skills, key performance areas, Matric requirement, 6 months’ retail experience requirement, own or reliable transport requirement, general workplace duties and application link.

The official advert does not state the salary, benefits, working hours, shift pattern, number of available positions or exact start date when last checked.

Read more about our verification process on the How We Verify Listings page.

How to apply

1. Open the official Toys R Us and Babies R Us application link below.
2. Read the complete Shop Assistant (Menlyn) advert carefully.
3. Confirm that you have a Matric Certificate.
4. Confirm that you have at least 6 months of retail experience.
5. Confirm that you have own or reliable transport to work shifts.
6. Prepare your updated CV and any supporting documents requested by the official Simplify platform.
7. Select the Apply option on the official vacancy page.
8. Create a Simplify candidate profile or sign in if you already have one.
9. Complete all personal, education, employment-history and screening questions honestly.
10. Enter your retail, customer service, sales, merchandising, stock, promotion, transport and shift-availability information accurately.
11. Upload your CV and any documents requested by the official platform.
12. Read the recruitment and privacy terms carefully before submitting personal information.
13. Check that your cellphone number, email address, qualification details and uploaded documents are correct.
14. Submit the application by 30 July 2026 where possible.
15. Keep the application confirmation or proof of submission.

Application Closing Date

The official closing date is 31 July 2026.

The official vacancy does not state the exact closing time. Applicants should submit by 30 July 2026 to reduce the risk of missing the deadline because of technical issues, missing documents or an incomplete online profile.