The Unlimited Group – Exhilarate Call Centre Sales Agent Vacancies 2026

Exhilarate is recruiting experienced Call Centre Sales Agents for permanent positions in Umhlanga, KwaZulu-Natal. The successful candidates will conduct outbound sales calls, present products professionally and work towards individual and team sales targets.

This opportunity is aimed at applicants with Matric and at least one year of call-centre sales experience who can communicate confidently, close sales and perform effectively in a fast-paced, commission-driven environment.

Important: This is a permanent, target-driven sales position requiring previous call-centre sales experience. It is not advertised as a learnership, internship, graduate programme or general customer-service role.

At a glance

What this opportunity is

This is a permanent outbound call-centre sales position within Exhilarate, a division operating in partnership with The Unlimited Group.

Sales Agents will contact potential customers, explain available products and encourage suitable customers to complete a purchase. They will also capture customer information accurately and provide professional service throughout the sales process.

The position involves individual and team targets. Applicants should therefore understand that performance will be measured according to sales results and other operational expectations.

Main duties and responsibilities

• Conduct outbound sales calls to potential customers.
• Introduce and present products professionally.
• Explain relevant product information clearly.
• Identify opportunities to convert calls into sales.
• Use appropriate sales and closing techniques.
• Work towards assigned sales targets.
• Consistently aim to achieve or exceed performance targets.
• Capture customer information accurately.
• Check information before completing a sales record.
• Provide professional customer service.
• Communicate confidently with potential customers.
• Handle sales conversations in a structured manner.
• Contribute positively to the sales team.
• Operate effectively in a fast-paced call-centre environment.
• Participate in paid training and ongoing support activities.

Important: Exhilarate may allocate additional reasonable sales, customer-service, administration, training or call-centre duties according to operational requirements.

Minimum requirements

• Matric or an NQF Level 4 equivalent qualification.
• A minimum of one year of call-centre sales experience.
• A proven sales track record.
• Strong verbal communication skills.
• Strong sales-closing ability.
• Ability to work towards sales targets.
• Motivation to work within a commission-based environment.
• Ability to work effectively in a fast-paced environment.
• Ability to travel to the Umhlanga branch daily.
• A South African ID, as requested by the official application questionnaire.

Experience requirement explained

The vacancy is classified as entry level on the recruitment platform. However, the main job description makes a minimum of one year of call-centre sales experience compulsory.

Applicants should therefore not interpret “entry level” as meaning that no experience is required. Candidates should be able to show genuine experience conducting sales calls, presenting products, dealing with objections, closing sales and working towards targets.

The application questionnaire asks whether applicants have insurance-sales or call-centre experience. The main advertisement is more specific and requires call-centre sales experience, so applicants should assess themselves against the complete vacancy rather than relying only on the questionnaire wording.

What counts as relevant experience

Relevant experience may include outbound telesales, insurance sales, financial-services sales or another call-centre role in which the applicant was directly responsible for generating and closing sales.

Applicants should explain their experience clearly by including:

• The type of calls handled.
• Whether the calls were outbound, inbound or a combination.
• The products or services sold.
• The sales targets assigned.
• Experience dealing with customer objections.
• Experience converting leads into completed sales.
• Any verified target achievements or performance recognition.
• Experience capturing customer information on a system.

Applicants should not include confidential customer information or make performance claims that cannot be supported.

Sales-target expectations

This is a performance-focused role. Sales Agents will be expected to work towards assigned targets and contribute to the overall performance of the team.

Candidates should be comfortable receiving performance feedback, participating in coaching and adjusting their sales approach where necessary.

Uncapped commission does not guarantee a particular income. Actual commission earnings will depend on the official commission rules, qualifying sales and individual performance.

Customer information and accurate capturing

The role includes capturing customer information during or after sales interactions. Information must be entered accurately and handled professionally.

Applicants with experience using customer-management, sales or call-centre systems should mention this on their CVs without disclosing confidential information belonging to previous employers or customers.

Skills and competencies

• Outbound sales ability.
• Confident verbal communication.
• Active listening.
• Product-presentation skills.
• Persuasion and negotiation.
• Sales-closing ability.
• Customer-service orientation.
• Accurate information capturing.
• Target orientation.
• Self-motivation.
• Resilience and perseverance.
• Ability to receive feedback.
• Teamwork and cooperation.
• Ability to work under pressure.
• Ability to perform in a fast-paced environment.

Training, support and career development

The vacancy confirms that successful candidates will receive paid training and ongoing support.

Exhilarate also advertises opportunities for growth and promotion. These opportunities should be understood as performance- and business-dependent rather than guaranteed advancement.

Remuneration and commission

The official vacancy confirms a stated earnings component together with uncapped commission and incentives. The published amount has been omitted in line with this site’s remuneration-reporting policy.

Applicants should confirm the following if shortlisted or offered the position:

• Whether the stated earnings component is guaranteed or subject to conditions.
• How commission is calculated.
• When a sale qualifies for commission.
• Whether cancelled or unsuccessful sales affect commission.
• How and when incentives are paid.
• The payroll cycle and applicable deductions.
• Any probation-related remuneration conditions.

Candidates should obtain the complete remuneration conditions in writing before accepting an employment offer.

Location and daily travel

The position is based at Exhilarate’s Umhlanga branch in KwaZulu-Natal. The official application form asks whether applicants can travel to the branch every day.

Candidates should therefore treat this as an on-site position and consider their daily transport arrangements before applying.

The vacancy does not confirm remote work, transport assistance, accommodation or relocation support.

Working hours

The official listing does not state the daily working hours, shift structure, weekend requirements or public-holiday arrangements.

Applicants should confirm the working schedule, break arrangements and any overtime requirements directly with the employer if shortlisted.

Application questionnaire

The official application form asks candidates to confirm the following:

• Whether they have a South African ID.
• Whether they have Matric or an NQF Level 4 qualification.
• Whether they have insurance-sales or call-centre experience.
• Whether they can travel to the Umhlanga branch daily.

Applicants must also provide personal and contact information, indicate their work eligibility and upload a CV.

What applicants should understand

This is primarily an outbound sales position, not a customer-service-only or general administrative role.

The successful candidate will need to approach potential customers, present products confidently and close sales while meeting performance expectations.

The vacancy confirms commission and incentives but does not guarantee that every employee will earn the same amount. Actual earnings may vary according to performance and the employer’s commission rules.

The official advertisement does not state an application closing date. The vacancy may therefore be withdrawn once enough suitable applications have been received.

Application checklist

• An updated CV.
• Matric or NQF Level 4 qualification details.
• A South African ID.
• At least one year of call-centre sales experience.
• Correct employer names, job titles and employment dates.
• Examples of outbound sales responsibilities.
• Examples of working towards sales targets.
• Details of products or services previously sold.
• Examples of sales-closing and objection-handling experience.
• Accurate information about daily travel availability.
• A reliable cellphone number.
• A professional email address.

Need assistance preparing your CV or application documents? Visit our Learnership Resources and Guides.

About Exhilarate and The Unlimited Group

Exhilarate is a sales organisation partnered with The Unlimited Group. Its recruitment information focuses on call-centre sales, paid training, leadership development and performance-based career growth. The Unlimited operates within South Africa’s financial-services sector and provides insurance, cover and related customer products.

Learn more through The Unlimited’s official website.

Quick tips for applicants

• Apply promptly because no official closing date is stated.
• Show Matric or NQF Level 4 clearly on your CV.
• Include at least one year of call-centre sales experience.
• Explain whether your calls were outbound or inbound.
• Include genuine examples of meeting sales targets.
• Mention objection-handling and closing experience.
• Show experience capturing customer information accurately.
• Confirm that you can travel to Umhlanga daily.
• Check that your telephone number and email address are correct.
• Review every application answer before submitting.

Common application mistakes to avoid

• Assuming that “entry level” means no experience is required.
• Applying without the compulsory call-centre sales experience.
• Submitting a CV that does not show Matric or NQF Level 4.
• Listing a sales job without explaining actual duties.
• Claiming target achievements that cannot be verified.
• Leaving employment dates incomplete.
• Providing incorrect daily-travel information.
• Using an inactive cellphone number or email address.
• Submitting incomplete application answers.
• Waiting for a closing date to be announced before applying.

Scam warning (important)

Apply through the official Exhilarate Simplify recruitment platform.

• Do not pay anyone for an application, interview, training or employment placement.
• Do not pay anyone who claims to guarantee a call-centre position.
• Do not share banking PINs, passwords or one-time PINs.
• Do not send identity documents to an unverified social-media account.
• Upload personal documents only through an official and secure recruitment process.
• Verify unexpected interview or offer messages through an official company channel.

How this opportunity was verified

This opportunity was verified from the official Exhilarate Simplify vacancy for Call Centre Sales Agent in Umhlanga.

The listing confirmed The Unlimited Group as the employer, Exhilarate as the division, the permanent employment type, Matric requirement, compulsory call-centre sales experience, duties, remuneration structure, training and location.

The official application form also confirmed the South African ID, qualification, experience and daily-travel screening questions.

The vacancy does not state an official closing date, exact working hours, detailed commission rules, transport assistance or remote-working arrangements.

Read more about our process on the How We Verify Listings page.

How to apply

1. Open the official Exhilarate application page below.
2. Confirm that the vacancy is for Call Centre Sales Agent in Umhlanga.
3. Read the complete job description and requirements.
4. Prepare an updated CV showing your call-centre sales experience.
5. Complete your personal and contact information.
6. Provide your work-eligibility information accurately.
7. Upload your CV.
8. Answer the qualification, experience and daily-travel questions honestly.
9. Check your telephone number, email address and employment dates.
10. Review the application before submitting.
11. Submit as soon as possible.

Application Closing Date

No official closing date was stated when this opportunity was verified on 5 August 2026.

Applicants should apply as soon as possible because the employer may close or remove the vacancy once its recruitment requirements have been met.