TFG – YES Youth Opportunities

TFG’s YES opportunities give young South Africans a chance to step into a real workplace, learn how customer service and retail operations work, and build experience that can strengthen future job applications. The Foschini Group is inviting applicants to apply for YES opportunities in Cape Town, including a Contact Centre Agent opportunity and an @home Stellenbosch Square retail opportunity.

At a glance

What this opportunity is

The TFG YES Youth Opportunities are designed to help unemployed young South Africans gain first-time workplace experience in a structured retail or customer service environment. These opportunities are part of the Youth Employment Service initiative, which supports young people with workplace exposure and practical experience.

The available opportunities include a Contact Centre Agent role in Cape Town and an @home retail opportunity at Stellenbosch Square. Both roles are suitable for applicants who want to enter the job market, learn workplace basics and gain exposure to customer-facing service environments.

Available opportunities

The official application links provided are for the following TFG YES opportunities:

• Yes Opportunity – Contact Centre Agent – Cape Town, Western Cape.
• YES – Youth Opportunity – @home – Stellenbosch Square, Western Cape.

Who this opportunity may suit

This opportunity may suit young applicants who are ready to gain their first real workplace experience and are interested in customer service, retail, contact centre work or store-based support.

• Young South Africans aged between 18 and 28 years old.
• Applicants looking for first-time workplace experience.
• Applicants who are available for a 12-month fixed-term YES opportunity.
• People who are not studying full-time during the employment period.
• Applicants who have not previously participated in the YES programme.
• Job seekers interested in retail, customer service or contact centre work.
• Applicants who can communicate professionally with customers and team members.
• People who are responsible for their own transport and accommodation where required.

What you’ll do / learn

The programme gives successful applicants practical exposure to customer service, workplace behaviour, communication, teamwork and retail or contact centre operations.

• Gain 12 months of workplace experience in a TFG environment.
• Learn how retail or contact centre teams support customers.
• Develop communication and customer service skills.
• Learn how to follow workplace rules, schedules and service standards.
• Support customers with queries, information or service needs, depending on the placement.
• Gain exposure to store operations, retail service or call centre environments.
• Build confidence in working with teams, supervisors and customers.
• Develop reliability, punctuality, accountability and workplace readiness.
• Improve your CV with practical work experience from a large retail group.

Note: These are YES workplace experience opportunities. The official information does not state that permanent employment is guaranteed after completion.

Eligibility requirements

Applicant requirements

• Must be aged between 18 and 28 years old.
• Matric is preferred for TFG YES opportunities.
• Must be available and willing to work on a fixed-term 12-month contract.
• Must not be studying full-time during the employment period.
• Must not have previously participated in the YES programme.
• Must not have been permanently employed by one employer for more than one year.
• Must be able to work in the location linked to the role being applied for.
• Must be responsible for own transport and accommodation where required.

Abilities and competencies required

• Customer service attitude.
• Good communication skills.
• Willingness to learn.
• Reliability and punctuality.
• Ability to work with customers and team members.
• Professional behaviour in a retail or contact centre environment.
• Ability to follow instructions, workplace rules and service standards.
• Positive attitude toward first-time work experience.

What YES workplace experience really involves

A YES opportunity is mainly about gaining real work exposure. In a retail environment, this may include assisting customers, learning store routines, supporting service standards and understanding how teams work together. In a contact centre environment, this may include handling customer interactions, following scripts or processes, updating information and learning how customer queries are managed.

For this application, your CV should clearly show your age eligibility, contact details, highest school qualification, customer service strengths, communication skills and willingness to learn. If you have helped customers, volunteered, worked informally, assisted at school events, handled calls or helped with admin, include that experience clearly.

Application checklist

Make sure your application is complete before submitting.

• Updated CV.
• Certified copy of your South African ID, if requested.
• Matric certificate or latest school results, if available and requested.
• Clear contact details, including phone number and email address.
• Any customer service, retail, call centre, admin, volunteer or informal work experience listed clearly on your CV.
• Make sure your CV clearly shows that you are available for a 12-month opportunity.
• Choose the correct application link for the opportunity you want to apply for.
• Check the official TFG Careers page before applying in case the listing has been updated or closed.

Important: Applicants should only apply if they meet the YES programme rules, including age, study status and previous YES participation requirements.

Need help with CVs, certified copies, and application tips? Use our Resources & Guides Hub.

About the sponsor

TFG, also known as The Foschini Group, is a South African retail group with a portfolio of fashion, lifestyle, apparel, jewellery, sport, mobile, technology, homeware and furniture brands. According to TFG’s official youth workplace opportunities page, the group provides 12-month workplace opportunity contracts to unemployed youth through the YES4Youth programme, helping young people gain workplace exposure and become more employable. More information is available on the official TFG Youth Workplace Opportunities page and the TFG Limited website.

Quick tips for applicants

• Apply as soon as possible because the visible listings do not show a closing date.
• Choose the opportunity that best matches your location and interests.
• Make your age, contact details and highest qualification easy to find on your CV.
• If you are applying for the Contact Centre Agent opportunity, highlight communication, listening, admin, telephone or customer service ability.
• If you are applying for the @home Stellenbosch Square opportunity, highlight retail interest, customer service, sales, product knowledge or store support experience.
• Do not use a CV that looks empty; include school leadership, volunteer work, part-time work or informal customer-facing experience if relevant.
• Use a professional email address and make sure your cellphone number is correct.
• Check your phone and email regularly after applying.

Common mistakes that get applicants rejected

• Applying without meeting the YES age requirement.
• Applying while studying full-time during the employment period.
• Applying after already participating in the YES programme.
• Submitting a CV without clear contact details.
• Not checking whether Cape Town or Stellenbosch is suitable for your transport situation.
• Using a generic CV that does not mention customer service, communication, retail or call centre strengths.
• Leaving out school, volunteer or informal work experience that could support the application.
• Applying through unofficial WhatsApp, Facebook or third-party links instead of the official TFG Careers page.

Scam warning

Applicants should only apply through the official TFG Careers application pages. Do not pay anyone for a YES opportunity application, interview, assessment, placement, background check, training or document submission. If someone contacts you through WhatsApp, Facebook or another platform asking for money, treat it as suspicious and verify the vacancy through the official TFG Careers platform.

How this opportunity was verified

This post was prepared using the official TFG Careers application links provided for Job ID 11643 and Job ID 13022, together with TFG’s official Youth Workplace Opportunities page. The public vacancy information confirms the Contact Centre Agent – Cape Town listing and the @home Stellenbosch Square YES Youth Opportunity listing, while TFG’s official youth page confirms that TFG offers 12-month workplace opportunity contracts to unemployed youth through the YES programme.

The closing date was not specified on the visible listing information at the time of verification. Applicants should apply early and check the official TFG Careers pages before submitting in case either listing is updated, closed or removed.

For more information about how our posts are verified, please visit our How we verify listings page.

How to apply

1. Choose the TFG YES opportunity you want to apply for.
2. Open the correct official TFG Careers application link below.
3. Read the full vacancy details carefully.
4. Confirm that you meet the YES programme requirements.
5. Prepare your updated CV and any supporting documents requested by the application form.
6. Make sure your CV clearly shows your contact details, highest qualification and customer service strengths.
7. Complete the online application through the official TFG Careers page.
8. Submit your application as soon as possible because no closing date is shown in the visible listing information.
9. Keep proof of submission or any confirmation email you receive.

Application Closing Date: Not specified on the visible listings

Applicants are encouraged to apply early and check the official TFG Careers pages for any updates before submitting.

Apply for Contact Centre Agent – Cape Town:

Apply for @home Stellenbosch Square: