TFG – Sales Associate

Retail sales associates help customers find suitable products while supporting the store’s sales, service and presentation standards. TFG is recruiting a Sales Associate for Foschini Greenstone in Edenvale, Gauteng.

The successful applicant will represent the Foschini brand, assist customers, recommend suitable products, work towards sales targets, maintain knowledge of fashion and décor trends and help replenish stock so that the store remains ready for customers.

Important: This is an ordinary retail-sales vacancy and is not advertised as a learnership, internship or YES Youth Programme opportunity. Grade 12 is required, but the official advert does not state a compulsory minimum period of previous work experience.

Schedule clarification: The job title contains “120hr”, while the official Job Schedule field states “Full time”. The advert does not explain how the 120 hours are allocated. Applicants should confirm the contractual hours, shift pattern and employment term if shortlisted.

At a glance

Important deadline clarification

The official listing displays an Apply Before time of 2 August 2026 at 12:00 AM.

12:00 AM normally means midnight at the beginning of the stated date. This may mean that the application portal stops accepting submissions as 1 August changes to 2 August.

Applicants should therefore not wait until daytime on 2 August. Submit no later than 1 August 2026 and preferably by 31 July 2026 to allow time for profile creation, document uploads and technical problems.

What this opportunity is

This is a customer-facing Sales Associate position at the Foschini Greenstone store in Edenvale.

The role combines customer service, selling, target management, fashion-product knowledge and routine store-support duties.

The employee will represent the Foschini brand and help customers identify products that suit their needs and preferences.

The position is performance-oriented. The successful applicant will be expected to track sales results against targets and actively identify opportunities to generate additional sales.

The employee will also assist with replenishing merchandise so that the sales floor remains stocked and ready for customers.

The official advert does not confirm whether the appointment is permanent or fixed term. It also does not state the remuneration, benefits, commission structure, start date, shift times or number of available positions.

Who this position may suit

This position may suit a Matric graduate who enjoys fashion, retail sales and working directly with customers.

It may be particularly suitable for someone who is confident approaching customers, asking relevant questions and recommending products based on individual needs.

The role may also suit applicants who are comfortable working towards sales targets and monitoring their performance throughout a trading period.

Relevant previous experience may include work as a Sales Assistant, Sales Associate, Shop Assistant, Fashion Consultant, Customer Assistant, Retail Assistant or Store Assistant.

The official vacancy does not state a compulsory minimum period of previous experience. Applicants with limited formal work history may still highlight genuine temporary, volunteer, school or community activities that demonstrate customer service, communication, initiative and responsibility.

Main responsibilities

Represent the Foschini brand

• Act as an ambassador for the Foschini brand.
• Represent the store professionally during customer interactions.
• Maintain conduct consistent with TFG and Foschini standards.
• Help create a welcoming and professional retail environment.
• Follow the applicable appearance, attendance and customer-service standards.
• Protect the reputation of the brand through honest and responsible conduct.

Deliver an excellent customer experience

• Welcome and assist customers professionally.
• Identify what each customer needs.
• Ask appropriate questions to understand customer preferences.
• Recommend suitable products and possible solutions.
• Provide accurate information about available merchandise.
• Help customers compare suitable options.
• Work towards exceeding customer expectations.
• Refer complex questions or complaints through the correct process.

Track sales performance

• Keep track of personal sales performance against the relevant targets.
• Understand the sales objectives communicated by store management.
• Monitor progress during the trading period.
• Identify where additional selling effort may be required.
• Accept coaching and performance feedback.
• Take reasonable action to improve sales performance.
• Contribute towards the wider store’s commercial objectives.

Sell a diverse product range

• Sell products across the Foschini range.
• Develop knowledge of the merchandise available in the store.
• Explain relevant product features accurately.
• Recommend products suited to customer requirements.
• Identify appropriate opportunities for linked or additional sales.
• Avoid misleading customers or making unsupported product claims.
• Ask an experienced colleague for assistance when product information is unclear.

Remain informed about trends

• Keep up to date with relevant fashion trends.
• Maintain awareness of décor trends mentioned in the official advert.
• Learn about new products and seasonal ranges.
• Use trend knowledge to support relevant customer recommendations.
• Pay attention to product information and guidance provided by the store.
• Continue developing product knowledge as ranges change.

Identify new sales opportunities

• Actively search for appropriate opportunities to make sales.
• Approach customers who may require assistance.
• Recognise when another product may complement a customer’s selection.
• Use negotiation and selling skills responsibly.
• Follow up on customer interest where store procedures allow.
• Balance sales objectives with honest and customer-focused service.

Replenish merchandise

• Assist with replenishing stock on the sales floor.
• Help ensure that customers can access available products.
• Place products in the correct locations.
• Maintain neat and presentable stock areas.
• Report low-stock or unavailable products through the appropriate process.
• Handle merchandise carefully to reduce avoidable damage.
• Help ensure that the store remains ready for customers throughout trading hours.

Important: The responsibilities above are based on the official vacancy. TFG or Foschini may allocate additional reasonable sales, customer-service, merchandising, stock, housekeeping or store-support duties according to operational requirements.

Minimum qualification

• Grade 12 / Matric.
• Complete, accurate and truthful education information.
• Proof of the qualification if requested during recruitment.

The official advert does not state minimum school-subject or percentage requirements.

Grade 12 requirement explained

Grade 12 or Matric is listed as the required qualification.

Applicants should display the qualification clearly on their CVs and enter it accurately in the official TFG candidate profile.

A clear Matric certificate or statement of results should be prepared if requested during screening.

Applicants should not state that they completed Matric where this cannot be supported through official records.

Experience requirement explained

The official vacancy does not state a compulsory number of months or years of previous sales or retail experience.

This does not mean that selection is automatic for applicants without experience. TFG will still assess whether each applicant demonstrates the customer-service, communication, selling and behavioural requirements of the position.

Applicants with previous experience should include the employer, job title, employment dates and actual duties performed.

Relevant experience may include customer service, retail sales, merchandising, stock replenishment, promotional work or working towards sales targets.

Applicants with limited formal experience may include genuine school, volunteer, temporary or community activities that demonstrate communication, teamwork, initiative and responsibility.

Skills listed in the official advert

• A genuine passion for working with people.
• A target-driven approach.
• Strong focus on the customer experience.
• Good verbal communication.
• Good written communication.
• Ability to manage several tasks in a fast-paced environment.
• Ability to work independently.
• Ability to take initiative.
• High attention to detail.
• Ability to build customer loyalty.
• Customer-service delivery.
• Ability to navigate customer challenges.
• Negotiation and selling ability.

Customer loyalty and service delivery

The role requires more than completing a single sale. Sales Associates are expected to help build customer loyalty through helpful, accurate and respectful service.

Customer loyalty may be strengthened when employees listen carefully, recommend appropriate products and resolve routine concerns professionally.

Applicants should be prepared to deal with different customer personalities and should know when a matter needs to be referred to a manager.

Employees should not make unauthorised promises or provide incorrect information merely to avoid a difficult interaction.

Target-driven sales explained

The successful applicant will actively track sales performance against targets.

This means the role is performance-oriented and may involve regular feedback about personal and store sales results.

Applicants should be comfortable approaching customers, presenting relevant products and looking for appropriate additional-sales opportunities.

Being target driven should not involve pressuring or misleading customers. Recommendations should remain suitable and customer focused.

120-hour schedule explained

The official job title states “Sales Associate (120hr)”.

The Job Schedule field separately identifies the position as full time.

The advert does not explain whether 120 hours refers to a monthly contractual allocation, a roster cycle or another measurement.

Applicants should not assume the exact number of weekly hours or shifts. Confirm the schedule, weekend and public-holiday requirements, overtime arrangements and employment term if shortlisted.

Behaviours TFG is looking for

Adhering to standards

The employee should maintain quality and compliance when completing sales, service and store duties.

Continual improvement

The employee should look for reasonable opportunities to improve processes, service and personal performance.

Decision making

The employee should assess situations and make effective, timely choices within the limits of their role and authority.

Driving and persevering

The employee should remain motivated and continue working towards objectives when sales conditions or customer interactions become challenging.

Meeting customer expectations

The employee should consistently provide service that supports a positive customer experience.

Planning and organising

The employee should use a structured approach to manage customer service, selling, replenishment and other allocated tasks.

Relating and networking

The employee should build professional working relationships with customers, colleagues and store management.

What this position really means

This is a customer-facing fashion-retail role rather than a cashier-only or stock-only position.

The successful applicant should expect to spend significant time engaging with customers, explaining products and working towards sales targets.

The role also includes practical store duties such as replenishing merchandise and ensuring that the sales floor remains ready for customers.

Retail work may include busy trading periods and varied shifts aligned with store requirements. The exact schedule is not provided in the advert.

The official listing does not state whether the appointment is permanent or fixed term. Applicants should confirm the contract, remuneration, incentives, benefits, working hours and start date if offered the position.

Application checklist

Prepare the following before applying:

• An updated CV.
• Grade 12 / Matric details.
• A clear Matric certificate or statement of results, if requested.
• A valid identity document, if requested.
• Details of any retail, sales or customer-service experience.
• Accurate employer names, job titles and employment dates.
• Examples of achieving or working towards targets.
• Examples of assisting customers and recommending products.
• Examples of stock replenishment or merchandising work.
• Examples showing initiative, multitasking and attention to detail.
• Accurate information about shift availability.
• A reliable cellphone number.
• A professional email address.
• Any additional documents requested through the official TFG Oracle recruitment platform.

Need assistance preparing your CV or application documents? Visit our Learnership Resources and Guides.

Important note for applicants

This is a Sales Associate position at Foschini Greenstone in Edenvale, Gauteng.

Grade 12 is required. The official advert does not state a compulsory minimum period of previous work experience.

The role involves customer service, selling, target performance, fashion and décor trend awareness, identifying sales opportunities and replenishing stock.

The title states 120hr, while the official Job Schedule field states full time. Applicants should confirm the exact contractual schedule if shortlisted.

The official vacancy does not state the salary, commission or incentive arrangements, benefits, employment term, number of positions or start date.

About Foschini and TFG

Foschini is a South African fashion and beauty retail brand offering women’s fashion, footwear, accessories, lingerie, cosmetics, jewellery and selected childrenswear.

The brand forms part of TFG, an internationally diversified retail group with brands operating across clothing, footwear, jewellery, sportswear, technology, homeware and furniture categories.

TFG’s stated retail vision focuses on creating integrated in-store and online customer experiences across its portfolio.

This position is based at Foschini Greenstone in Edenvale and focuses on customer experience, fashion sales and store readiness.

Learn more through the official TFG website

Employment Equity note

The official advert states that preference will be given, but not limited, to candidates from designated groups in terms of the Employment Equity Act.

This means TFG may consider its Employment Equity objectives when making recruitment decisions.

Applicants who meet the requirements may still apply. Meeting the minimum requirements does not guarantee an interview or appointment.

Quick tips for applicants

• Submit no later than 1 August 2026 because the portal deadline is 2 August at 00:00.
• Apply by 31 July 2026 where possible.
• Use job identification number 13953.
• Show Grade 12 clearly on your CV.
• Highlight customer-service and sales experience.
• Include examples of working towards sales targets.
• Describe the product ranges you previously sold, where applicable.
• Mention fashion-retail experience where applicable.
• Include stock-replenishment and merchandising responsibilities.
• Demonstrate communication, initiative and attention to detail.
• Check that your cellphone number and email address are correct.
• Apply only through the official TFG Oracle careers page.

Common mistakes that may weaken an application

• Applying without Grade 12.
• Providing incorrect qualification information.
• Submitting a generic CV that does not show customer-service ability.
• Writing only “sales assistant” without explaining actual duties.
• Not mentioning sales targets or performance where applicable.
• Leaving relevant fashion, product or merchandising experience off the CV.
• Failing to show communication and interpersonal ability.
• Claiming sales results or experience that cannot be supported.
• Providing incorrect employer names or employment dates.
• Using an incorrect cellphone number or email address.
• Uploading an incomplete or outdated CV.
• Waiting until daytime on 2 August even though the listed deadline is 00:00.

Scam warning (important)

Apply only through TFG’s official Oracle careers platform or another vacancy link clearly connected to TFG’s official website.

Do not pay anyone for registration, an application, an interview, an assessment, training, a uniform, transport or job placement.

Do not share banking PINs, passwords, one-time PINs or account-login information with anyone claiming that they can guarantee a TFG or Foschini position.

Be cautious of unofficial email addresses, private social-media accounts or cellphone numbers requesting payment or unnecessary personal information.

Upload your CV, identity document and qualification information only through an official and secure recruitment process.

Always return to the official TFG careers page to confirm that job ID 13953 and its application option remain active.

How this opportunity was verified

This opportunity was verified from the official TFG Oracle careers listing for Sales Associate (120hr) – Foschini – Greenstone Edenvale.

The official listing confirmed job identification number 13953, Gauteng location, Foschini Greenstone store, full-time schedule field, posting date and apply-before time.

The Grade 12 requirement and the customer-experience, sales-target, product-range, trend-awareness, sales-opportunity and stock-replenishment duties were taken from the official advert.

The communication, multitasking, independent-work, initiative, attention-to-detail, customer-loyalty, customer-service, negotiation and selling requirements were also confirmed from the listing.

The title states 120hr while the Job Schedule field states full time. Because the official advert does not explain this difference, applicants are advised to confirm the exact working-hour arrangement.

The official vacancy does not state the salary, benefits, commission structure, employment term, number of positions, proposed start date or compulsory minimum period of previous experience.

Read more about our verification process on the How We Verify Listings page.

How to apply

1. Open the official TFG vacancy page below.
2. Confirm that the page displays job identification number 13953.
3. Read the complete Sales Associate (120hr) advert.
4. Confirm that you have Grade 12 / Matric.
5. Prepare an updated CV showing relevant sales, customer-service and retail skills.
6. Include target, merchandising and stock-replenishment experience where applicable.
7. Select the official Apply Now option.
8. Create a TFG Oracle candidate profile or sign in to an existing account.
9. Complete all personal, education, employment and screening questions honestly.
10. Upload your CV and any supporting documents requested by TFG.
11. Read the recruitment, privacy and consent terms carefully.
12. Check that your qualification, experience, availability and contact details are correct.
13. Submit no later than 1 August 2026 and preferably by 31 July 2026.
14. Keep the application confirmation or other proof of submission.

Application Closing Date

The official Apply Before time is 2 August 2026 at 12:00 AM.

This normally means that the vacancy closes at midnight as 1 August changes to 2 August. Applicants should therefore submit no later than 1 August 2026.

Submitting by 31 July 2026 is recommended to reduce the risk of missing the deadline because of profile-registration problems, document-upload errors or uncertainty about the portal’s closing time.