Incredible Connection – Service Centre Administrator

Part-time retail service roles are useful for applicants who can combine customer service, sales support and store administration in a busy shopping-centre environment. The Incredible Connection Service Centre Administrator opportunity at Clearwater Mall in Roodepoort is aimed at candidates with Matric and proven retail experience who can assist customers, support sales activity and help maintain a professional store experience.

At a glance

What this opportunity is

This Service Centre Administrator role is a part-time retail position within Incredible Connection at Clearwater Mall in Roodepoort. The role combines customer service, sales support, product knowledge, merchandising and teamwork in a store environment.

The successful applicant will need to assist customers professionally, contribute to sales targets, keep up to date with product information and support a neat, safe and customer-friendly store experience.

Who this opportunity may suit

This role may suit someone with Grade 12 and previous retail experience who enjoys working with customers and technology-related products. It may also suit an applicant who is confident, organised and able to work in a sales-focused store environment.

Applicants with experience in retail sales, customer service, cashier work, store administration, merchandising, electronics retail or cellphone/computer sales may have relevant experience to highlight on their CV.

What you’ll do / learn

• Provide customer service to store customers.
• Help the store achieve sales targets.
• Keep product knowledge up to date.
• Support merchandising and store presentation.
• Contribute to safety and security in the store environment.
• Work effectively with the store team.
• Manage your own tasks and responsibilities professionally.

Note: This vacancy is listed as a part-time role. Applicants should confirm working hours, shifts, pay structure and employment conditions directly with the employer during the recruitment process.

Eligibility requirements

Applicant requirements

• Grade 12 / Matric qualification.
• Minimum of 1–2 years of proven experience in a retail environment.

Skills and qualities that may help

• Good customer service skills.
• Ability to communicate clearly with customers and team members.
• Comfortable working towards sales targets.
• Interest in technology, electronics, computers or related retail products.
• Ability to keep product knowledge current.
• Attention to store presentation and merchandising standards.
• Teamwork and self-management.
• Professional attitude in a customer-facing environment.

What this role really means

A Service Centre Administrator in a retail technology store may deal with customers who need help, product information, after-sales support or guidance on available services. The role requires patience, product awareness and the ability to handle customer requests professionally while still supporting the store’s sales and service goals.

For this type of role, your CV should show more than just “retail experience.” Mention specific duties such as helping customers, explaining products, handling queries, reaching sales targets, merchandising, processing transactions, dealing with returns or assisting with service-related requests.

Application checklist

Prepare your documents before applying so that your application is complete and professional.

• Updated CV.
• Certified copy of your South African ID.
• Grade 12 / Matric certificate or statement of results.
• Details of your retail, sales or customer service experience.
• Examples of any technology, electronics, computer, cellphone or appliance retail experience, if applicable.
• Clear contact details, including your cellphone number and email address.
• Any supporting documents requested on the SimplifyHR application portal.

Need help with CVs, certified copies, and application tips? Use our Resources & Guides Hub.

About the sponsor

Incredible Connection is a South African retail brand focused on technology, electronics, computer products, accessories and related services. The brand operates within the Pepkor Lifestyle retail environment, which includes businesses in furniture, appliances, consumer electronics and technology goods. For more information visit the Incredible Connection Website.

Quick tips for applicants

• Make your Grade 12 qualification easy to find on your CV.
• Clearly show your 1–2 years of retail experience.
• Mention any experience with customers, sales targets, merchandising or product advice.
• If you have technology or electronics retail experience, place it near the top of your work experience section.
• Apply early because the official listing does not show a closing date.

Common mistakes that get applicants rejected

• Submitting a CV that does not clearly show Matric / Grade 12.
• Not showing the required retail experience.
• Leaving out sales, customer service or merchandising duties from previous roles.
• Using an outdated CV with missing or incorrect contact details.
• Uploading unclear or incomplete documents.
• Waiting too long to apply when no closing date is visible.

Scam warning (important)

Applicants should only apply through the official Incredible Connection / SimplifyHR recruitment platform. Do not pay anyone for this job, for an interview, for placement, or for application assistance. Legitimate employers do not ask applicants to pay money to secure a job opportunity.

How this opportunity was verified

This opportunity was verified from the official Incredible Connection SimplifyHR listing for Service Centre Administrator (Part-time). The listing confirmed the employer, division, business unit, location, employment type, industry, functional area, posted date, duties, qualification requirements and application route. The Job Details section lists the division as Incredible Connection and the business unit as Clearwater Mall Roodepoort.

For more information about how our posts are verified, please visit our How we verify listings page.

How to apply

1. Open the official Incredible Connection application link below.
2. Read the full vacancy details carefully before applying.
3. Create or log in to your SimplifyHR candidate profile.
4. Complete all required profile and application fields.
5. Upload your CV and required supporting documents.
6. Submit your application through the official portal.
7. Keep proof of submission or any confirmation received from the portal.

Application Closing Date

Not specified on the official listing. Applicants should apply as soon as possible while the vacancy is still available.