Incredible Connection – Service Centre Administrator

Retail service-centre positions can help candidates build experience in customer service, sales, product support, merchandising and store administration. Pepkor Lifestyle is recruiting a Service Centre Administrator for its Incredible Connection business unit at New Market in Alberton, Gauteng.

This is a permanent retail position for an applicant with Grade 12 and one to two years of proven retail experience. The successful candidate will assist customers, support sales targets, maintain product knowledge and contribute to the effective presentation and operation of the store.

At a glance

What this opportunity is

This is a permanent Service Centre Administrator position within Pepkor Lifestyle’s Incredible Connection division at New Market in Alberton.

The role combines customer service, retail sales support, product knowledge, merchandising, store presentation and general teamwork responsibilities.

Although the functional area is listed as administrative, the published duties show that the successful applicant will also work directly with customers and contribute towards sales and store-performance targets.

The vacancy is advertised as permanent employment. However, the official advert does not state the salary, working hours, shift schedule or exact employee benefits attached to this particular position.

Who this opportunity may suit

This opportunity may suit someone who has completed Grade 12 and already has one to two years of experience in a retail environment.

It may be particularly relevant to applicants who have experience assisting customers, explaining products, supporting sales, arranging merchandise or helping maintain a retail store.

Candidates who are interested in technology, consumer electronics, appliances and related retail products may be well suited to the Incredible Connection environment.

Applicants should be comfortable working with customers, maintaining up-to-date product knowledge, contributing towards sales targets and cooperating with colleagues in a busy retail setting.

What you will do and learn

The official vacancy confirms the following responsibilities:

• Provide customer service.
• Work towards and contribute to the achievement of sales targets.
• Maintain up-to-date knowledge of the store’s products.
• Assist with merchandising.
• Help maintain an appropriate and professional store presentation.
• Contribute to store safety and security.
• Work effectively as part of a team.
• Manage personal responsibilities and assigned work effectively.

Through these duties, the successful applicant may strengthen practical skills in customer engagement, sales support, retail product knowledge, store presentation, teamwork and self-management.

Important: The responsibilities above are confirmed by the official vacancy. Any additional administrative, service-centre or store duties will be determined by Incredible Connection according to operational requirements.

Eligibility requirements

Applicant requirements

• Must have completed Grade 12 / Matric.
• Must have one to two years of proven experience in a retail environment.
• Should be able to provide professional customer service.
• Should be comfortable working towards sales targets.
• Should be willing to learn and maintain current product knowledge.
• Should be able to assist with merchandising and store presentation.
• Should be willing to follow safety and security procedures.
• Should be able to work effectively with colleagues.
• Must provide complete, accurate and truthful information during the recruitment process.

Skills and personal attributes that may help

• Customer-service ability.
• Clear and professional communication.
• Confidence when assisting customers.
• Sales awareness and target focus.
• Interest in technology, electronics and appliances.
• Willingness to learn about products and services.
• Attention to store presentation and merchandising standards.
• Ability to follow safety and security procedures.
• Effective teamwork.
• Self-management and personal accountability.
• Reliability and punctuality.
• Ability to work professionally in a busy retail environment.

What this opportunity really means

Despite the administrative job title, this is not purely a desk-based office position.

The published duties indicate that the successful candidate will work directly with customers, support sales, maintain product knowledge and help present merchandise effectively.

The candidate will need to balance customer-service responsibilities with store standards, sales expectations, safety procedures and teamwork.

Technology and appliance products change regularly. The successful applicant should therefore be prepared to learn about new products, features, services and promotions.

The vacancy is permanent, but applicants should confirm the working hours, retail-shift requirements, remuneration, benefits and detailed service-centre responsibilities during the recruitment process.

Application checklist

Prepare the following information and documents before starting the application:

• Updated CV.
• Clear copy of your South African identity document, if requested.
• Copy of your Grade 12 / Matric certificate.
• Accurate details of one to two years of retail experience.
• Correct employment dates and descriptions of your previous responsibilities.
• Examples of customer-service and sales responsibilities.
• Details of any technology, electronics, appliance or related product experience.
• Examples of merchandising or store-presentation responsibilities.
• Contactable employment references, where available.
• Correct residential address.
• Reliable cellphone number and professional email address.
• Any additional documents requested through the Incredible Connection application portal.

Need assistance with CVs, certified documents and application preparation? Visit our Learnership Resources and Guides.

Important note for applicants

This is a permanent retail position. The official advert does not state the salary, working hours, shift schedule or exact benefits attached to the role.

The advert refers generally to competitive salaries, benefits and career-development opportunities at Pepkor Lifestyle. Applicants should not assume that every benefit mentioned applies automatically to this specific position and should confirm the employment package before accepting an offer.

The vacancy is classified as entry level but requires one to two years of proven retail experience. Applicants without this experience should not assume that the entry-level label removes the stated requirement.

The division is listed as Incredible Connection even though one sentence in the description mentions HiFi Corp. Candidates should use the official Incredible Connection application link and may confirm the exact brand placement if shortlisted.

Pepkor Lifestyle processes applicant information for recruitment and employment-related purposes in accordance with applicable privacy legislation. Applicants should read the privacy terms before submitting their personal information.

About the sponsor

Pepkor Lifestyle is a retail and consumer-finance business within Pepkor Holdings. Its retail portfolio includes furniture, household-appliance, consumer-electronics and technology brands.

Incredible Connection specialises in technology and appliance products and provides products and solutions for home and business customers. Learn more through the Pepkor Lifestyle website.

Quick tips for applicants

• Place your Grade 12 qualification clearly on your CV.
• Show clearly that you have at least one to two years of retail experience.
• Describe your previous customer-service and sales responsibilities.
• Mention experience with technology, electronics or appliances where relevant.
• Include examples of product knowledge and customer recommendations.
• Describe any merchandising or store-presentation experience.
• Mention sales targets or achievements only when the information is accurate.
• Use examples that show teamwork, reliability and self-management.
• Check that your cellphone number and email address are correct.
• Make sure your CV and uploaded documents are clear and readable.
• Submit by 18 June 2026 to reduce the risk of missing the deadline.

Common mistakes that get applicants rejected

• Applying without Grade 12 / Matric.
• Assuming that the entry-level classification means no experience is required.
• Failing to show one to two years of proven retail experience.
• Submitting a generic CV that does not describe customer-service or sales duties.
• Providing incorrect employment dates.
• Exaggerating product knowledge or sales achievements.
• Failing to mention relevant merchandising or store-presentation experience.
• Using an incorrect cellphone number or email address.
• Uploading an outdated or incomplete CV.
• Submitting the application after 19 June 2026.

Scam warning (important)

Applicants should apply only through the official Incredible Connection recruitment platform or another vacancy page clearly linked from an official Pepkor Lifestyle or Incredible Connection website.

Do not pay anyone for registration, an application, an interview, a background check, training, equipment, uniform or placement. Legitimate employers do not require candidates to pay money to secure a job.

Do not share banking PINs, passwords, one-time PINs or unnecessary financial information with anyone claiming that they can guarantee an Incredible Connection position.

Be cautious of recruitment messages sent from unofficial email addresses, private social-media accounts or cellphone numbers that request payment or confidential banking information.

Always return to the official vacancy page to confirm that the position and application link remain genuine and available.

How this opportunity was verified

This opportunity was verified from the official Incredible Connection Simplify recruitment listing for Service Centre Administrator, vacancy number 190004.

The official listing confirmed Pepkor Lifestyle as the employer, Incredible Connection as the division, New Market as the business unit, Alberton location, permanent employment type, entry-level classification, retail industry, administrative functional area, Grade 12 requirement, one-to-two-year retail-experience requirement, duties, posting date, closing date, privacy wording and official application route.

Read more about our verification process on the How We Verify Listings page.

How to apply

1. Open the official Incredible Connection application link below.
2. Read the complete Service Centre Administrator vacancy carefully.
3. Confirm that you meet the Grade 12 and one-to-two-year retail-experience requirements.
4. Select the Apply option on the official vacancy page.
5. Create a candidate profile or sign in if you already have one.
6. Complete all personal, qualification and employment questions honestly.
7. Enter your retail, customer-service and sales experience accurately.
8. Upload your updated CV and any supporting documents requested by the platform.
9. Read the applicant privacy and personal-information terms carefully.
10. Check your cellphone number, email address, employment dates and uploaded documents.
11. Submit the application by 18 June 2026 where possible.
12. Keep the application confirmation or proof of submission.

Application Closing Date

The official closing date is 19 June 2026.

The listing does not state the exact closing time. Applicants should submit by 18 June 2026 to reduce the risk of missing the deadline because of technical difficulties or an early portal closure.

Application Notes

Only shortlisted candidates will be contacted. If no response is received within 2 weeks, consider your application unsuccessful. Preference may be given to candidates from designated groups in accordance with the Employment Equity Act.