FEM – Customer Service Intern

Customer Service teams connect clients with the different departments responsible for answering questions, resolving problems and delivering services. FEM is offering two 12-month Customer Service Internship positions at its Head Office in Johannesburg for applicants who want to develop practical experience in customer communication, administration and internal service coordination.

The successful interns will support FEM’s branches, assist with customer-service administration and act as a link between external customers and internal departments. The programme may suit applicants who communicate clearly, work accurately and can provide professional assistance within agreed service timeframes.

Important: These are internship positions rather than permanent Customer Service appointments. The official advert does not guarantee permanent employment after the 12-month programme.

At a glance

What this opportunity is

FEM is recruiting two interns for a 12-month programme within its Customer Service Department at the organisation’s Head Office in Johannesburg.

The purpose of the programme is to support FEM’s branches in achieving their operational objectives while helping the organisation deliver consistent and professional customer service.

The interns will provide administrative support within the Customer Service Department and help ensure that external customers are connected with the appropriate internal departments.

The programme provides entry-level workplace exposure rather than appointing successful applicants immediately into experienced customer-service positions.

The official advert does not state the stipend, benefits, exact working hours, programme start date or whether successful interns may be considered for permanent employment after completing the programme.

Who this internship may suit

This internship may suit an applicant with Matric and limited general-administration experience who wants to develop workplace skills in customer service, communication and office administration.

It may be particularly relevant to applicants who enjoy helping people, answering questions, following up on requests and working with different departments to resolve customer-service matters.

The programme may also suit applicants with academic or practical exposure to communication, customer service, business administration, office administration, marketing, public relations or a related field.

Applicants should be able to communicate professionally, manage information carefully and complete administrative work within agreed or reasonable service timeframes.

What you will do and learn

The official vacancy provides the following main purposes for the Customer Service Intern positions:

Support consistent customer service

• Help FEM deliver a consistent and professional customer-service experience.
• Support the branches in achieving their operational objectives.
• Help ensure that customer-service activities support FEM’s mission statement.
• Respond to or direct customer requests according to departmental procedures.
• Support service delivery within agreed or reasonable timeframes.

Provide administrative support

• Provide administrative support within the Customer Service Department.
• Help maintain accurate customer-service records and information.
• Support the processing and tracking of customer requests.
• Assist with routine correspondence and departmental documentation.
• Complete allocated administrative tasks accurately and on time.
• Follow the procedures used by the Customer Service Department.

Connect customers with internal departments

• Act as an interface between FEM’s external customers and internal departments.
• Help direct enquiries to the appropriate department or staff member.
• Communicate customer information clearly and accurately.
• Follow up internally where a customer request requires action from another department.
• Help reduce delays caused by incomplete or incorrectly directed information.
• Maintain professional communication with customers and colleagues.

Important: The official advert provides broad programme purposes rather than a detailed daily duty list. FEM may allocate additional reasonable customer-service, communication, data-capturing, filing, document-control, telephone, email, branch-support or general administrative duties according to operational and learning requirements.

Minimum eligibility requirements

• Must have Matric.
• Must have good functional literacy in English.
• Must have good functional literacy in Mathematics.
• Must have between 0 and 6 months of general-administration experience.
• Must have good communication skills.
• Must be able to provide professional customer service.
• Must be able to complete administrative work accurately.
• Must provide complete, accurate and truthful information during the application process.

Advantageous qualifications

The following qualifications may strengthen an application but are not listed as compulsory requirements:

• A Communication qualification.
• A Customer Service qualification.
• A relevant diploma.
• A relevant degree.

Applicants should state the exact name of any completed qualification rather than changing the qualification title to make it appear more closely related to the vacancy.

Matric requirement explained

The official advert requires Matric with good functional literacy in English and Mathematics.

The official application questionnaire asks applicants to confirm whether they meet this requirement.

Applicants should clearly show Matric on the CV and prepare the certificate or statement of results if requested during the official application process.

The vacancy refers to Mathematics literacy in a functional sense. Applicants should enter their actual Matric subjects and results accurately rather than claiming a subject they did not complete.

Administration experience explained

The official advert requires 0–6 months of general-administration experience.

The official questionnaire asks candidates to confirm whether they have this level of experience.

Relevant experience may have been gained through temporary work, volunteering, a short workplace placement, student activities or another genuine administrative opportunity.

Examples may include filing, scanning, data capturing, answering emails, recording enquiries, preparing documents, maintaining records, handling telephone calls or assisting customers.

Applicants should not invent experience. Genuine academic, volunteer or short-term exposure can be described honestly where it demonstrates relevant administrative ability.

Communication requirement explained

Good communication skills are a minimum requirement for the internship.

The application form asks applicants to rate their communication skills as good, very good or excellent.

Applicants should answer this question honestly and support the answer through a clear CV, accurate application form and professional communication during any interview.

Useful communication experience may include assisting customers, answering calls, responding to emails, working on group projects, giving presentations, volunteering or helping members of the public.

Unemployment screening question

The official application form asks whether the applicant is currently unemployed.

The main vacancy description does not separately state unemployment as a minimum requirement. However, candidates must still answer the official screening question accurately.

Applicants should not provide incorrect information about their current employment status, previous internships or other workplace experience.

Skills and personal attributes that may help

• Professional verbal communication.
• Clear written communication.
• Good English literacy.
• Confidence working with basic numerical information.
• Friendly and respectful customer service.
• Ability to listen carefully to customer enquiries.
• Ability to direct information to the correct department.
• Accurate recordkeeping and data capturing.
• Attention to detail.
• Ability to work within service deadlines.
• Professional telephone and email etiquette.
• Ability to maintain customer confidentiality.
• Good organisational skills.
• Willingness to learn departmental procedures.
• Ability to work with different teams and departments.
• Patience when handling enquiries or follow-ups.

What this internship really means

This is an entry-level workplace-development programme rather than an experienced customer-service consultant position.

The successful interns should expect supervised administrative and customer-service duties while learning how FEM communicates with customers and coordinates requests across departments and branches.

Some tasks may be routine, but accurate administration and professional communication are important because delays or incorrectly directed information can affect the customer’s experience.

The internship lasts 12 months. The official advert does not guarantee permanent employment after completion.

Applicants should confirm the stipend, working hours, reporting arrangements, programme start date, training structure and post-programme prospects directly with FEM if shortlisted.

Application checklist

Prepare the following before starting the online application:

• A detailed and updated CV.
• A clear copy of the Matric certificate or statement of results, if requested.
• A Communication or Customer Service qualification, if applicable.
• A relevant diploma or degree certificate, if applicable.
• An academic transcript, if requested.
• Details of any general-administration experience.
• Examples of filing, data capturing, telephone, email or customer-service work.
• Accurate current employment-status information.
• A clear copy of a South African identity document or other valid identification, if requested.
• A reliable cellphone number.
• A professional email address.
• Any additional documents requested through the official FEM Simplify application platform.

Need assistance with preparing your CV and application documents? Visit our Learnership Resources and Guides.

Important note for applicants

FEM is advertising two Customer Service Intern positions at its Johannesburg Head Office.

The programme runs for 12 months and is classified as an internship.

Matric with good functional literacy in English and Mathematics, 0–6 months of general-administration experience and good communication skills are the minimum requirements.

Communication or Customer Service qualifications and a relevant diploma or degree are listed as added advantages.

The official application form asks whether applicants are currently unemployed.

The official advert does not state the stipend, benefits, exact working hours, programme start date or permanent-employment prospects.

Applications may not be considered where the minimum criteria are not met.

FEM promotes the principles of Employment Equity, and the appointment of candidates remains at FEM’s discretion.

About FEM

FEM is the Federated Employers Mutual Assurance Company, a South African mutual insurer established in 1936.

FEM is licensed to provide insurance cover to qualifying employers for occupational injuries and diseases under the Compensation for Occupational Injuries and Diseases Act.

The organisation operates a Head Office in Johannesburg and has branches serving customers in Johannesburg, Cape Town and Durban.

FEM’s services include occupational-injury claims administration, pensions, rehabilitation, employer support, training and related customer services.

Learn more through the official FEM website

Quick tips for applicants

• Apply before close of business on 31 July 2026.
• Submit by 30 July 2026 to reduce the risk of missing the deadline.
• Clearly show Matric on your CV.
• Enter your actual English and Mathematics subjects accurately.
• Include all genuine general-administration experience.
• Highlight customer-service, communication, telephone and email experience.
• State any Communication or Customer Service qualification clearly.
• Include a relevant diploma or degree if you have one.
• Use a clear and professional CV to demonstrate your communication skills.
• Answer the unemployment and screening questions honestly.
• Check that your cellphone number and email address are correct.
• Apply only through the official FEM Simplify vacancy page.

Common mistakes that get applicants rejected

• Applying without Matric.
• Not showing English and Mathematics information accurately.
• Failing to include genuine general-administration experience.
• Submitting a generic CV that does not show communication or customer-service ability.
• Not mentioning telephone, email, filing or data-capturing experience where applicable.
• Providing incorrect information about current employment status.
• Claiming to have qualifications or experience that cannot be supported.
• Providing inconsistent qualification or employment dates.
• Using an incorrect cellphone number or email address.
• Uploading an outdated or incomplete CV.
• Failing to complete the Simplify candidate profile.
• Submitting the application after close of business on 31 July 2026.

Scam warning (important)

Applicants should apply only through the official FEM Simplify vacancy page or another recruitment link clearly connected to FEM’s official careers channels.

Do not pay anyone for registration, an application, an interview, an assessment, training, equipment, transport or placement in the internship.

Do not share banking PINs, passwords, one-time PINs or account login details with anyone claiming that they can guarantee a FEM internship.

Be cautious of recruitment messages from unofficial email addresses, private social-media accounts or cellphone numbers that request money or unnecessary personal information.

Upload your CV, identity document and qualifications only through an official and secure recruitment process.

Always return to the official vacancy page to confirm that the internship and application link remain active.

How this opportunity was verified

This opportunity was verified from the official FEM Internships, Learnerships and YES Programme Simplify listing for Customer Service Intern.

The official listing confirmed the FEM employer, Johannesburg location, internship classification, posted date, closing date, 12-month duration, Customer Service Department placement, two available positions, division, industry and functional area.

The listing also confirmed the programme purpose, Matric requirement, English and Mathematics literacy requirement, general-administration experience, communication skills and advantageous qualification requirements.

The official application form confirmed the questions relating to Matric literacy, administration experience, Communication or Customer Service qualifications, communication-skill rating and current unemployment status.

The official FEM website was used to confirm the employer’s history and role as a licensed mutual insurer providing occupational-injury and disease insurance services under COIDA.

The official advert does not state the stipend, benefits, exact working hours, programme start date or permanent-employment prospects.

Read more about our verification process on the How We Verify Listings page.

How to apply

1. Open the official FEM Simplify application link below.
2. Read the complete Customer Service Intern advert.
3. Confirm that you have Matric with the required English and Mathematics literacy.
4. Confirm that you meet the general-administration experience requirement.
5. Prepare a detailed and updated CV.
6. Include your Communication, Customer Service, diploma or degree qualifications where applicable.
7. Select the Apply option on the official vacancy page.
8. Create a Simplify candidate profile or sign in to your existing profile.
9. Complete all personal, qualification, employment and screening questions honestly.
10. Rate your communication skills accurately.
11. Answer the unemployment-status question truthfully.
12. Upload your CV and any additional documents requested by the official platform.
13. Check that your Matric, experience, qualification and contact information is correct.
14. Submit by 30 July 2026 where possible.
15. Keep the application confirmation or proof of submission.

Application Closing Date

The official closing date is 31 July 2026 at close of business.

The official advert does not state the exact clock time represented by “close of business”. Applicants should submit by 30 July 2026 to reduce the risk of missing the deadline because of technical problems, missing documents or an incomplete Simplify profile.