FEM – Claims Department internships

Claims administration requires careful recordkeeping, timely follow-ups and clear communication with employers, employees, medical service providers and other stakeholders. FEM is offering three Claims internship placements across two official listings for graduates who want to develop practical administrative experience within the financial-services and compensation environment.

One 12-month internship is linked to FEM’s Claims Department at its Johannesburg Head Office, while two positions are linked to the Claims Department at its Cape Town Branch. The programmes provide workplace exposure to claims processing, supporting documentation, stakeholder follow-ups and general departmental administration.

Important: The Cape Town listing contains a location inconsistency. Its general Simplify location header displays Johannesburg, Gauteng, while the business-unit field and job description specifically identify the Cape Town Branch. Applicants should read the complete official advert and confirm the physical work location with FEM if shortlisted.

At a glance

Available internship opportunities

1. Claims Intern – Johannesburg Head Office

2. Claims Interns X2 – Cape Town Branch

What these opportunities are

These are 12-month internship programmes within FEM’s Claims Department.

The internships are intended to provide practical workplace exposure to graduates with a relevant diploma or degree and limited general-administration experience.

The Johannesburg intern will support the Head Office Claims Department with the efficient processing of claims.

The Cape Town interns will assist with claims-administration tasks, follow up with different stakeholders for outstanding documents and provide general administrative support to the branch’s Claims Department.

The official adverts do not state the stipend, benefits, exact daily working hours, programme start date or whether permanent employment may be offered after completion.

Who these internships may suit

These opportunities may suit recent graduates who want to gain entry-level experience in claims administration, financial services, insurance administration or general office support.

They may be especially relevant to applicants whose diploma or degree includes a Work Integrated Learning requirement and who can obtain a WIL confirmation letter from their institution.

The internships may also suit someone who is organised, comfortable following up on outstanding information and able to communicate professionally with employers, employees, medical service providers and other stakeholders.

Applicants should be willing to complete routine administrative work accurately, maintain records and follow the Claims Department’s procedures and deadlines.

Johannesburg Claims Intern duties

The official Johannesburg Head Office advert gives the following main purpose:

• Provide support to the Claims Department.
• Help ensure that claims are processed efficiently.
• Complete administrative work allocated within the Claims Department.
• Support the flow of claims information and documentation.
• Work according to departmental procedures and deadlines.

The Johannesburg advert provides a broad purpose rather than a detailed duty list. FEM may allocate additional reasonable claims-processing, document-management, data-capturing, filing, stakeholder-communication or administrative tasks during the internship.

Cape Town Claims Intern duties

The official Cape Town Branch advert lists the following duties:

• Assist with claims-administration tasks.
• Follow up with employers for outstanding reports and supporting documents.
• Follow up with employees for outstanding reports and supporting documents.
• Follow up with medical service providers for outstanding information.
• Communicate with other relevant stakeholders where documentation is outstanding.
• Provide general administrative support to the Claims Department.
• Help maintain organised and complete claims records.
• Support the efficient progression of claims through the required administrative process.

Important: FEM may allocate additional reasonable claims, filing, recordkeeping, data-capturing, stakeholder-communication, document-control or general administrative duties according to operational and learning requirements.

Minimum eligibility requirements

• Matric with strong English literacy.
• Matric with strong Mathematics literacy.
• A relevant diploma or degree.
• Between 0 and 6 months of general-administration experience.
• Good communication skills.
• Good time-management skills for the Johannesburg opportunity.
• Ability to complete claims-related administrative tasks accurately.
• Ability to provide complete and truthful information during the application process.

Work Integrated Learning preference

Both official adverts state that preference will be given to candidates who require Work Integrated Learning.

The application forms ask candidates whether they require WIL and whether they have attached a WIL confirmation letter from their institution.

This means applicants who need workplace experience to complete a diploma or degree should obtain an official letter from their university, university of technology, TVET college or other recognised institution before applying.

The wording in the main adverts describes WIL as a preference rather than stating that only WIL candidates may apply. However, applicants should answer the official questionnaire honestly and attach the institutional confirmation letter when applicable.

Unemployment screening question

Both official application forms ask whether the applicant is currently unemployed.

The main vacancy descriptions do not separately list unemployment as a minimum requirement, but candidates must still answer the application question accurately.

Applicants should not provide incorrect information about employment status, previous internships or work experience.

Qualification requirement explained

The adverts require a relevant diploma or degree but do not provide a closed list of accepted qualification fields.

Relevant qualifications may be assessed according to how closely they relate to claims, administration, insurance, financial services, business or office operations.

Applicants should use the exact qualification title shown on their certificate and academic record rather than changing the name to make it appear more relevant.

The CV should clearly state the institution, qualification title, completion status and completion date.

Experience requirement explained

The official adverts require between 0 and 6 months of general-administration experience.

Applicants should include any genuine administrative exposure gained through temporary work, volunteering, academic placements, student activities or previous short-term employment.

Relevant examples may include filing, data capturing, answering emails, maintaining records, scanning documents, following up on information, preparing correspondence or assisting customers and stakeholders.

Applicants should not invent experience. Academic and voluntary activities can be described honestly where they demonstrate relevant skills.

Skills and attributes that may help

• Clear verbal and written communication.
• Strong English literacy.
• Confidence working with numbers and basic mathematical information.
• Accurate recordkeeping.
• Attention to detail.
• Good time management.
• Ability to follow up professionally on outstanding documents.
• Ability to organise electronic and paper records.
• Professional email and telephone communication.
• Ability to maintain confidentiality.
• Willingness to learn claims procedures.
• Ability to work with employers, employees and medical service providers.
• Ability to meet administrative deadlines.
• Reliability and professional conduct.

What these internships really mean

These are entry-level workplace-development opportunities rather than experienced claims-handler positions.

Interns should expect to begin with supervised administrative work such as following up on documents, organising information and supporting the claims-processing team.

Accuracy is important because missing or incorrect documents can delay claims and affect communication with employers, employees and medical service providers.

The internships run for 12 months. The official adverts do not guarantee permanent employment after the programme.

FEM’s general internship careers information refers to permanent placement of some high-performing interns, but this should not be interpreted as a promise that these particular internships will lead to permanent employment.

Documents to prepare

Applicants should prepare the following before starting the online application:

• A detailed and updated CV.
• A clear copy of the Matric certificate, if requested.
• The relevant diploma or degree certificate.
• A complete academic record, if requested.
• An official Work Integrated Learning confirmation letter from the institution, where applicable.
• A clear copy of a South African identity document or other valid identification, if requested.
• Details of any general-administration experience.
• Examples of filing, data capturing, document handling or stakeholder communication.
• Correct qualification names and completion dates.
• A reliable cellphone number.
• A professional email address.
• Any additional supporting documents requested through the official FEM Simplify platform.

Need assistance with preparing your CV and application documents? Visit our Learnership Resources and Guides.

Important note for applicants

Both opportunities are 12-month Claims Department internships.

The Johannesburg listing is linked to FEM’s Head Office Claims Department.

The second advert is for two interns and identifies the Cape Town Branch Claims Department, although the platform’s location header displays Johannesburg, Gauteng.

Applicants considering the Cape Town positions should confirm the intended workplace location with FEM if shortlisted.

Preference will be given to candidates requiring Work Integrated Learning.

The application forms ask whether candidates are unemployed, require WIL and have attached a WIL confirmation letter.

The official adverts do not state the stipend, benefits, exact working hours, start date or permanent-employment prospects.

Applications may not be considered where the minimum criteria are not met.

About FEM

FEM is the Federated Employers Mutual Assurance Company, a South African mutual insurer established in 1936.

Its Claims Department processes and administers compensation-related claims and communicates with employers, employees, medical service providers and other stakeholders.

FEM’s graduate careers information states that its programmes are intended to provide workplace exposure, technical development, professional learning, mentorship and guidance.

Learn more through the official FEM website

• Apply before close of business on 31 July 2026.
• Submit by 30 July 2026 to reduce the risk of missing the deadline.
• Use the correct application button for the location or branch you are applying to.
• Clearly show Matric English and Mathematics or Mathematics Literacy on the CV.
• State the complete diploma or degree title.
• Include the institution and qualification-completion date.
• Attach a WIL confirmation letter if workplace learning is required by your institution.
• Highlight filing, data-capturing, document-control and general-administration experience.
• Show communication and time-management ability.
• Answer the unemployment and WIL questions honestly.
• Check that your cellphone number and email address are correct.
• Apply only through the official FEM Simplify vacancy pages.

Common mistakes that get applicants rejected

• Applying without Matric or without the required English and Mathematics literacy.
• Applying without a relevant diploma or degree.
• Failing to state the full qualification title.
• Leaving the institution or completion date off the CV.
• Not attaching a WIL confirmation letter where the internship is required for the qualification.
• Submitting a generic CV that does not show administration or communication skills.
• Not mentioning relevant filing, data-capturing or document-handling experience.
• Providing incorrect information about employment status.
• Providing inconsistent qualification or experience information.
• Applying for the wrong branch without checking the vacancy description.
• Using an incorrect cellphone number or email address.
• Uploading an outdated or incomplete CV.
• Submitting the application after close of business on 31 July 2026.

Scam warning (important)

Applicants should apply only through the official FEM Simplify vacancy pages or another recruitment link clearly connected to FEM’s official website.

Do not pay anyone for registration, an application, an interview, an assessment, training, equipment, transport or internship placement.

Do not share banking PINs, passwords, one-time PINs or account login details with anyone claiming that they can guarantee a FEM internship.

Be cautious of recruitment messages from unofficial email addresses, private social-media accounts or cellphone numbers that request money or unnecessary personal information.

Upload your CV, identity document, qualifications, academic record and WIL letter only through an official and secure recruitment process.

Always return to the official vacancy page to confirm that the position and application link remain active.

How these opportunities were verified

These opportunities were verified from the two official FEM Internships, Learnerships and YES Programme Simplify listings.

The first official listing confirmed a 12-month Claims Intern programme at FEM’s Head Office in Johannesburg, Gauteng.

The second official listing confirmed two 12-month Claims Intern positions within the Cape Town Branch Claims Department.

The second listing’s general location header displays Johannesburg, Gauteng, while its business-unit and job-description fields identify the Cape Town Branch. This inconsistency has been disclosed rather than silently corrected.

The listings confirmed the posted date, closing date, programme duration, division, business units, industry, functional area, qualification requirements, administration-experience requirement, communication requirements and WIL preference.

The official application forms confirmed the questionnaire relating to Matric English and Mathematics literacy, general-administration experience, relevant qualifications, communication skills, unemployment, WIL requirements and institutional WIL confirmation letters.

The official adverts do not state the stipend, benefits, exact working hours, programme start date or permanent-employment prospects.

Read more about our verification process on the How We Verify Listings page.

How to apply

Applicants should use the correct official application button for the internship and branch they want to apply to.

1. Read both internship descriptions carefully.
2. Choose the Johannesburg Head Office or Cape Town Branch opportunity.
3. Confirm that you have Matric with strong English and Mathematics literacy.
4. Confirm that you have a relevant diploma or degree.
5. Prepare a detailed and updated CV.
6. Obtain a WIL confirmation letter from your institution if applicable.
7. Open the correct official FEM Simplify application page below.
8. Create a candidate profile or sign in to an existing profile.
9. Complete all personal, qualification, employment and screening questions honestly.
10. Upload the CV and any additional documents requested by the official platform.
11. Attach the institutional WIL confirmation letter where applicable.
12. Check that the chosen branch, qualification, contact details and documents are correct.
13. Submit by 30 July 2026 where possible.
14. Keep the application confirmation or proof of submission.

Apply for the Johannesburg Head Office Claims Internship

This application is for the 12-month Claims Intern opportunity linked to FEM’s Head Office Claims Department in Johannesburg, Gauteng.

Apply for the Cape Town Branch Claims Internships X2

This application is for the two positions described as being within FEM’s Cape Town Branch Claims Department. Applicants should note that the header displays Johannesburg, Gauteng and should confirm the physical work location if shortlisted.

Application Closing Date

Both official listings close at close of business on 31 July 2026.

The exact clock time represented by “close of business” is not stated. Applicants should submit by 30 July 2026 to reduce the risk of missing the deadline because of technical problems, missing documents or an incomplete candidate profile.