Dis-Chem – Frontshop Assistant

Frontshop employees help customers locate products, keep shelves correctly stocked and presented, process payments accurately and support the daily operation of a retail pharmacy. Dis-Chem Pharmacies is recruiting a permanent Frontshop Assistant for its Artem, Sea Point vacancy in Cape Town, Western Cape.

The successful applicant will assist customers, replenish merchandise, monitor product dates, maintain displays, process purchases and returns, support stock counts and follow Dis-Chem’s cash-control, security, housekeeping and health-and-safety procedures.

Important: This is a permanent retail position and not a learnership, internship or YES Youth Programme opportunity. Applicants need Grade 12 and between zero and six months of retail experience.

At a glance

Important store-location clarification

The official vacancy title identifies the position as Frontshop Assistant – Artem, Sea Point, and the location field states Cape Town, Western Cape.

However, the first sentence of the official job description also contains the words “Majik Forest store” before referring to Artem, Sea Point.

Majik Forest and Artem are listed as separate Dis-Chem store locations. The Majik Forest wording therefore appears inconsistent with the vacancy title and may have been carried over from another advert.

Applicants should use the official application link provided in this post but should confirm the exact store, reporting address and working location if contacted for an interview.

What this opportunity is

This is a permanent Frontshop Assistant position within Dis-Chem’s Retail division.

A frontshop is the customer-facing retail area of a pharmacy where non-prescription products, health items, beauty products, household products and other general merchandise are displayed and sold.

The successful applicant will help ensure that shelves remain stocked, products are correctly priced and customers receive professional assistance.

The position also includes point-of-sale duties. The employee may process cash, card, voucher, coupon and other approved payments, maintain accurate cash control and follow the required approval procedures for voids and price changes.

The official vacancy does not state the exact working schedule, normal shift times, number of available positions or proposed start date.

Who this position may suit

This opportunity may suit a Matric graduate with limited retail experience who wants to build a longer-term career in customer service, retail operations, merchandising or store administration.

It may be particularly relevant to applicants who have worked as Shop Assistants, Cashiers, Merchandisers, Shelf Packers, Sales Assistants, General Assistants or Customer Service Assistants.

The role may also suit applicants who are comfortable working with customers, handling payments, learning product information and completing repetitive retail tasks accurately.

Applicants should be able to work retail hours and travel reliably to the applicable Cape Town store.

Main responsibilities

Maintain stocked and presentable shelves

• Ensure that the full available product ranges are displayed on shelves.
• Keep shelves neat, clean and correctly presented.
• Restock merchandise when required to support maximum sales.
• Move delivered stock and stock collected from the storeroom to the correct retail space.
• Pack products in the correct shelf or display positions.
• Keep displays aligned with Dis-Chem merchandising standards.

Check product dates and rotate stock

• Monitor products to ensure that they have not reached their sell-by or expiry dates.
• Rotate stock regularly according to Dis-Chem’s stock-control procedures.
• Identify damaged and expired merchandise.
• Report damaged, expired, low-stock and out-of-stock items to management.
• Handle all merchandise carefully to reduce avoidable losses.
• Follow the applicable process when stock cannot be sold.

Maintain labels, displays and pricing

• Check that merchandise displays are correct.
• Ensure that shelf and product labels are displayed correctly.
• Check that prices are accurate and visible.
• Report price discrepancies to management.
• Obtain the required approval for price changes.
• Keep up to date with new products so that customers can be assisted effectively.

Process customer purchases

• Process purchases through the point-of-sale system.
• Receive and verify approved forms of payment.
• Process cash payments accurately.
• Process card transactions.
• Process vouchers, coupons and other accepted payment methods.
• Ensure that outgoing stock, items and scripts are scanned and paid for.
• Maintain accurate cash flow throughout the shift.

Follow cash-control procedures

• Place cash in the drop safe according to the required standard operating procedure.
• Keep daily takings securely in the till drawer until they are transferred to the drop safe.
• Safeguard cash, approved cheques, vouchers and card slips.
• Retain supporting records for line voids and incomplete dockets.
• Obtain approval and signatures for line voids and price changes.
• Report cash discrepancies through the correct management process.

Process returns, exchanges and loyalty cards

• Exchange merchandise when authorised to do so.
• Accept returned goods only where the Frontshop Leader has provided the required authorisation.
• Follow Dis-Chem’s return and exchange procedures.
• Process Dis-Chem loyalty cards correctly.
• Process loyalty cards connected with approved accelerated partners.
• Protect customer information used during transactions.

Support customer service

• Establish professional relationships with customers.
• Provide friendly, helpful and courteous assistance.
• Help customers locate products.
• Answer product-related questions using accurate and approved information.
• Follow up on customer out-of-stock enquiries promptly.
• Use the appropriate customer-service out-of-stock list and process.
• Report customer compliments and complaints to management.
• Work within the company’s customer-turnover-per-hour benchmark.

Support stock counts and storeroom operations

• Assist with counting stock files.
• Participate in general stocktaking.
• Assist with loading and off-loading stock when required.
• Keep the storeroom organised, neat and tidy.
• Assist with back-shopping when required.
• Flatten boxes after merchandise has been unpacked.
• Move flattened boxes to the designated area.

Support security and loss prevention

• Handle products carefully to reduce damage and stock losses.
• Follow the required process before stock leaves the store.
• Report suspicious conduct involving employees or customers.
• Escalate unusual transactions or security concerns.
• Protect cash, merchandise and company information.
• Follow access, payment and stock-control procedures consistently.

Follow housekeeping, uniform and safety standards

• Maintain housekeeping according to Dis-Chem standards.
• Follow Dis-Chem policies and standard operating procedures.
• Comply with applicable health-and-safety requirements.
• Follow the company’s uniform and personal-appearance policy.
• Report hazards, incidents and unsafe conditions.
• Help maintain a professional and safe customer environment.

Assist other team members

• Work cooperatively with the Frontshop Leader and Retail Store Assistant.
• Communicate clearly with other store employees.
• Assist with training new and existing team members when required.
• Take responsibility for the quality and timeliness of allocated work.
• Recognise when a problem should be escalated.
• Escalate issues to the correct level of management.

Important: The responsibilities above are based on the official vacancy. Dis-Chem may allocate additional reasonable frontshop, customer-service, cashier, merchandising, stock-control, housekeeping or store-support duties according to operational requirements.

Essential requirements

• Grade 12, Matric or Senior Certificate.
• Zero to six months of retail work experience.
• Knowledge of basic retail operations and administration.
• Ability to follow procedures.
• Ability to recognise and escalate problems appropriately.
• Basic arithmetic ability, including addition, subtraction, multiplication and division.
• Ability to communicate ideas and facts verbally.
• Ability to address customer questions promptly.
• Personal responsibility for the quality and timeliness of work.
• Ability to achieve results with limited oversight.
• Ability to work retail hours.
• South African citizenship.
• Clear criminal record and credit rating.
• Driver’s licence and own reliable transport.
• Complete, accurate and truthful application information.

Advantageous requirements

• At least one year of work experience in retail.
• A certification in Retail Business Management.
• Basic Microsoft Word skills.
• Basic Microsoft Excel skills.
• Basic Microsoft Outlook skills.
• Good numerical skills.
• Experience using SAP.

The items above are advantageous rather than compulsory unless they also appear under the essential or special employment conditions. Applicants should not claim qualifications, software knowledge or experience that they cannot demonstrate.

Grade 12 requirement explained

Grade 12, Matric or a Senior Certificate is an essential requirement.

Applicants should show the qualification clearly on their CVs and complete the Education section of the official application accurately.

A clear Matric or Senior Certificate should be prepared if requested during the recruitment and verification process.

Applicants should not state that they completed Grade 12 if this cannot be supported by official records.

Retail-experience requirement explained

The official vacancy lists zero to six months of retail work experience as the essential experience requirement.

This makes the position suitable for some entry-level applicants, including those with limited formal retail experience.

One year of retail experience is advantageous and may strengthen an application, but it is not listed as the essential minimum.

Applicants with experience should state the employer, job title, employment dates and actual duties completed.

Relevant duties may include till operation, merchandising, shelf packing, stock control, customer assistance, returns, loyalty programmes and general store housekeeping.

Retail-hours requirement

Applicants must be able to work retail hours.

This may involve shifts aligned with store trading hours, including weekends and public holidays where required.

The official advert does not provide the exact shift schedule, total weekly hours or weekend rotation.

Applicants should confirm normal working hours, shift arrangements, overtime requirements and public-holiday work if shortlisted.

Driver’s licence and transport requirement

The vacancy lists a driver’s licence and own reliable transport as special employment conditions.

Applicants should make sure their driving-licence information is accurate and that the licence is valid.

The official advert does not state that Dis-Chem will provide employee transport.

Applicants should consider whether they can travel reliably for the store’s required retail shifts before applying.

Criminal and credit screening

The official vacancy lists MIE screening, a clear criminal record and a clear credit rating as special conditions of employment.

Applicant information may be used for integrity checks, including criminal and credit checks, as part of the recruitment process.

Applicants should answer all screening questions honestly and provide accurate identity, address and consent information.

The official advert does not explain the detailed assessment criteria that Dis-Chem or its screening provider will apply.

Basic arithmetic and cash accuracy

The role requires basic arithmetic ability, including addition, subtraction, multiplication and division.

These skills may be used when processing payments, checking change, understanding quantities, assisting with stock counts and identifying transaction discrepancies.

Applicants should work carefully and should request assistance when a transaction or price issue is unclear.

Skills and personal attributes that may help

• Friendly and professional customer service.
• Clear verbal communication.
• Attention to product labels, prices and expiry dates.
• Accurate cash and payment handling.
• Basic numerical ability.
• Ability to follow detailed procedures.
• Ability to identify and escalate problems.
• Knowledge of retail operations and administration.
• Ability to maintain shelves and displays.
• Awareness of stock losses and security concerns.
• Personal responsibility and reliability.
• Ability to complete tasks with limited supervision.
• Teamwork and willingness to assist colleagues.
• Basic computer confidence.
• Professional appearance and conduct.

Salary and confirmed benefits

The official vacancy confirms a market-related salary but does not state the amount.

The following benefits are listed:

• Provident Fund.
• Staff Account.
• Medical Aid.

Applicants should view the official vacancy and confirm the salary, contribution arrangements, waiting periods, eligibility rules and other benefit conditions if offered the position.

What this opportunity really means

This is a customer-facing retail position rather than an office-only administrative role.

The successful applicant may move between the till area, sales floor and storeroom while completing customer-service, merchandising and stock-control duties.

The role involves responsibility for merchandise, payments and customer information. Accuracy and adherence to procedures are therefore important.

Retail work may require standing and moving around the store for much of the shift. The official vacancy does not provide specific physical requirements or lifting limits.

The appointment is permanent, but applicants should confirm probation conditions, working hours, shift arrangements, remuneration and the proposed starting date if selected.

Application checklist

Prepare the following before applying:

• An updated CV.
• Grade 12, Matric or Senior Certificate details.
• A clear qualification certificate, if requested.
• A South African identity document, if requested.
• A valid driver’s licence.
• Accurate information about reliable transport.
• Details of any retail work experience.
• Accurate employer names, job titles and employment dates.
• Examples of customer-service and till experience.
• Examples of merchandising, stock control or shelf-packing duties.
• Details of any Retail Business Management certification.
• Details of Word, Excel, Outlook or SAP experience where applicable.
• A reliable cellphone number.
• A professional email address.
• Any additional documents requested through the official Dis-Chem recruitment platform.

Need assistance preparing your CV or application? Visit our Learnership Resources and Guides.

Important note for applicants

This is a permanent Frontshop Assistant vacancy and not a learnership, internship or YES Youth Programme position.

Grade 12 and zero to six months of retail work experience are listed as essential requirements.

Applicants must be South African citizens, be able to work retail hours and have a driver’s licence with reliable transport.

MIE screening and clear criminal and credit records are listed as employment conditions.

A market-related salary, Provident Fund, Staff Account and Medical Aid are confirmed.

The official advert contains inconsistent store wording by referring to Majik Forest while the vacancy title identifies Artem, Sea Point. Applicants should confirm the exact reporting store if shortlisted.

About Dis-Chem Pharmacies

Dis-Chem is a South African retail healthcare group operating a nationwide network of pharmacy stores supported by wholesale and distribution operations.

Its retail offering includes prescription and over-the-counter medicines, health supplements, personal-care products, beauty products and selected frontshop convenience merchandise.

The Group also provides selected primary-healthcare services through in-store clinics and operates supporting distribution infrastructure for its retail network.

This Frontshop Assistant position is situated within Dis-Chem’s Retail division in Cape Town.

Learn more through the official Dis-Chem website

Quick tips for applicants

• Apply before the official closing date of 12 August 2026.
• Submit by 11 August 2026 where possible.
• Show Grade 12 clearly on your CV.
• Describe any retail experience in detail.
• Include till, payment-processing and cash-handling experience.
• Highlight merchandising and shelf-packing responsibilities.
• Mention stock rotation, stocktaking and expiry-date checks.
• Include customer-service and complaint-handling experience.
• Mention Word, Excel, Outlook or SAP only where applicable.
• Check that your driver’s-licence information is correct.
• Make sure your cellphone number and email address are accurate.
• Apply only through the official Dis-Chem recruitment page.

Common mistakes that may weaken an application

• Applying without Grade 12.
• Leaving retail experience off the CV.
• Writing only “shop assistant” without describing actual duties.
• Not mentioning till or cash-handling experience where applicable.
• Leaving merchandising or stock-control experience off the CV.
• Claiming SAP or computer experience that cannot be demonstrated.
• Ignoring the retail-hours requirement.
• Applying without the required licence or reliable transport.
• Providing inaccurate criminal, credit or identity information.
• Using an incorrect cellphone number or email address.
• Uploading an incomplete or outdated CV.
• Submitting the application after 12 August 2026.

Scam warning (important)

Apply only through the official Dis-Chem recruitment platform or a careers link clearly connected to an official Dis-Chem website.

Do not pay anyone for registration, an application, an interview, an assessment, background screening, training, a uniform, transport or job placement.

Do not share banking PINs, passwords, one-time PINs or account-login information with anyone claiming that they can guarantee employment.

Be cautious of messages from unofficial email addresses, private social-media accounts or cellphone numbers requesting money or unnecessary personal information.

Upload your CV, identity document, qualification and driver’s licence only through an official and secure recruitment process.

Always return to the official Dis-Chem vacancy page to confirm that the listing and Apply option remain active.

How this opportunity was verified

This opportunity was verified from the official Dis-Chem recruitment listing for Frontshop Assistant – Artem, Sea Point.

The official listing confirmed Dis-Chem Pharmacies Limited as the employer, Cape Town as the location, permanent employment, the Retail division, entry-level classification, retail industry, posted date and closing date.

The Grade 12, retail-experience, retail-hours, citizenship, criminal-record, credit-rating, driver’s-licence and transport requirements were taken from the official advert.

The merchandising, shelf-replenishment, expiry-date, payment-processing, return, loyalty-card, cash-control, stocktaking, customer-service, housekeeping and security duties were also confirmed from the official vacancy.

A market-related salary, Provident Fund, Staff Account and Medical Aid are confirmed, although the salary amount and detailed benefit conditions are not stated.

The official vacancy title identifies Artem, Sea Point, but the description also contains a Majik Forest reference. This discrepancy has been disclosed rather than silently corrected.

Read more about our verification process on the How We Verify Listings page.

How to apply

1. Open the official Dis-Chem vacancy page below.
2. Read the complete Frontshop Assistant advert.
3. Confirm that you have Grade 12, Matric or a Senior Certificate.
4. Confirm that you can work retail hours.
5. Confirm that you have a valid driver’s licence and reliable transport.
6. Prepare an updated CV explaining any retail and customer-service experience.
7. Include merchandising, till, payment, stock and cashier experience where applicable.
8. Select the Apply option on the official vacancy page.
9. Create a Simplify candidate profile or sign in to your existing account.
10. Complete all personal, education, employment, licence and screening questions honestly.
11. Upload your CV and any supporting documents requested by Dis-Chem.
12. Read the POPIA consent and recruitment terms carefully.
13. Check that your qualification, experience, licence and contact details are correct.
14. Submit by 11 August 2026 where possible.
15. Keep the application confirmation or other proof of submission.

Application Closing Date

The official closing date is 12 August 2026.

The exact closing time is not stated. Applicants should submit by 11 August 2026 to reduce the risk of missing the deadline because of technical problems, missing documents or an incomplete candidate profile.