Fidelity Services Group – Administrator – Training Academy

Training administration roles can help applicants build practical experience in record keeping, learner administration, compliance support, data capturing, filing, reporting and internal customer service. Fidelity Services Group is recruiting an Administrator for its Training Academy in Florida, Roodepoort, Gauteng.

This is a permanent entry-level opportunity within Fidelity Security Services. The successful candidate will provide administrative support to the Training Academy by ensuring accurate learner records, daily data capturing, proper filing and archiving, course-register management, learner administration and training-related system support.

At a glance

What this opportunity is

This is a permanent Administrator position within Fidelity Services Group’s Training Academy in Florida, Roodepoort.

The role focuses on administrative support for training operations. This includes learner administration, training records, daily data capturing, filing, archiving, course registers, compliance records, system updates and audit-readiness support.

The successful candidate will support the Training Academy by ensuring that information is captured correctly, records are stored properly and administrative tasks are completed within required turnaround times.

The position reports to the Quality Assurance Manager and requires accuracy, organisation, service focus, confidentiality and the ability to follow procedures.

The official advert does not state the salary, employee benefits, exact working hours, shift pattern or whether overtime may be required.

Who this opportunity may suit

This opportunity may suit an applicant who has completed Grade 12 / Matric and wants to build or continue a career in administration, training support, HR administration, compliance administration or learning and development support.

It may be especially suitable for someone who is organised, accurate, deadline-focused and comfortable working with documents, learner records, training registers and computer systems.

The role may also suit applicants who have previous exposure to administration, compliance, training records, HR systems, filing, data capturing or learner administration.

Applicants should be able to handle queries professionally, follow up on outstanding matters and maintain confidentiality when working with learner, client and internal information.

Because the role is based in Florida / Roodepoort, candidates should consider whether they can travel reliably to the Training Academy for the working schedule required by Fidelity Services Group.

What you will do and learn

The official vacancy confirms the following key responsibilities:

Learner administration and data capturing

• Capture learner details accurately on the relevant systems.
• Capture learner results accurately.
• Capture learner attendance information.
• Capture forms, assessor information and moderator information accurately.
• Ensure that training records are updated daily.
• Ensure that information captured on HR Manage is accurate and complete.

Filing, archiving and document control

• Maintain proper filing of training records.
• Maintain proper archiving of records.
• Ensure records are kept in line with compliance, OHS and POPI requirements.
• Scan and upload documents to the relevant HR Manage systems.
• Keep accurate records of expiry dates, permits and certificates.

Course registers and compliance follow-up

• Ensure course registers are aligned with the correct courses.
• Submit course registers within the required turnaround time.
• Monitor and follow up on NCR items older than three weeks as recorded on course schedules.
• Drive follow-up actions with regional administrators.
• Escalate matters to the Senior Administrator where required.

Training office support

• Handle learner, client and internal queries professionally within 24 hours.
• Complete administrative tasks such as CRB checks, task lists, permits, eye tests, maintenance records and Inkliwe-related tasks.
• Support the Training Administration office with IFACTS administration.
• Support the Training Administration office with POSTING administration.
• Support the Training Administration office with ARAMEX administration.
• Support the Training Administration office with FORMAX administration.
• Support the Training Administration office with ASSETS administration.
• Support stationery and refreshment administration.

Audit readiness and reporting

• Support audit readiness by ensuring records are complete.
• Ensure records are accurate and properly stored.
• Submit weekly reports on actions taken to reduce internal and external audit risks.
• Assist with general administrative duties.
• Complete additional tasks as required by management.

Important: The duties above are based on the official vacancy. Fidelity Services Group may allocate additional reasonable administrative, training-support, compliance, reporting or office-support duties according to operational requirements.

Eligibility requirements

Applicant requirements

• Must have Grade 12 / Matric.
• Previous administrative experience will be advantageous.
• Experience in a training, compliance, HR or learning and development environment will be an advantage.
• Must be computer literate, including MS Office.
• Experience with HR Manage or similar systems will be advantageous.
• Must have good written and verbal communication skills.
• Must be able to work accurately under pressure.
• Must have strong attention to detail.
• Must be able to meet deadlines.
• Must be able to follow up on outstanding matters.
• Must behave professionally when dealing with learners, clients and internal stakeholders.
• Must provide complete, accurate and truthful information during the recruitment process.

Qualification requirement explained

The official vacancy requires Grade 12 / Matric.

Applicants should state their highest completed school qualification clearly on their CV and should be prepared to provide supporting documents if requested by the recruitment platform or employer.

Candidates who do not have Grade 12 / Matric should not assume that they meet the minimum requirement unless Fidelity Services Group confirms otherwise.

Experience requirement explained

The vacancy is classified as entry level, and previous administrative experience is listed as advantageous.

This means the advert does not state a compulsory minimum number of months or years of previous experience, but relevant administrative exposure may strengthen an application.

Relevant experience may include data capturing, filing, scanning, record keeping, learner administration, training administration, compliance administration, HR support, office administration, reporting, query handling or system updating.

Applicants should include any suitable formal, casual, temporary, internship, contract or volunteer administration experience on their CV, provided the information is accurate.

Training, compliance, HR or learning and development exposure explained

The official advert states that experience in a training, compliance, HR or learning and development environment will be an advantage.

This may include work with training records, learner registers, attendance records, employee files, compliance documents, audit files, HR systems or learning and development administration.

Applicants with this type of exposure should describe the actual tasks they performed rather than only listing a department name.

Computer and system requirement explained

The vacancy requires computer literacy, including MS Office.

Applicants should mention genuine experience using tools such as Microsoft Word, Excel, Outlook and other office systems where relevant.

Experience with HR Manage or similar systems will be advantageous. Candidates should not claim system experience they do not have, as system ability may be assessed during screening or while performing the role.

Confidentiality and compliance requirement explained

The role involves learner information, client queries, internal records, compliance documents, OHS requirements and POPI-related record keeping.

Applicants should understand that administrative accuracy and confidentiality are important. Incorrect records, missing files or careless handling of personal information may create compliance and audit risks.

The successful candidate must therefore follow procedures, protect information and maintain professional conduct when working with learner, client and internal records.

Skills and personal attributes that may help

• Accuracy and attention to detail.
• Good record keeping and filing ability.
• Time management and deadline orientation.
• Customer-service focus.
• Teamwork and collaboration.
• Reliability and commitment.
• Ability to follow procedures and comply with standard operating procedures.
• Willingness to learn and understand Training Academy systems.
• Ability to accept feedback and work constructively with supervisors and colleagues.
• Good written and verbal communication.
• Ability to work accurately under pressure.
• Professional conduct when dealing with learners, clients and internal stakeholders.
• Discipline, punctuality and confidentiality.

What this opportunity really means

This is an administration role in a training and compliance environment, not a general receptionist-only position.

The successful candidate will need to work carefully with learner records, registers, attendance, results, forms, certificates, permits, reports and system information.

Accuracy is especially important because Training Academy records may be needed for internal checks, audits, compliance reviews and learner administration.

The role also requires follow-up discipline. The successful candidate will need to monitor outstanding items, follow up with regional administrators and escalate matters when required.

The position requires professional communication because the administrator will deal with learners, clients, internal stakeholders, colleagues and supervisors.

The opportunity is permanent, but applicants should confirm salary, benefits, working hours, reporting arrangements and any additional employment conditions directly with Fidelity Services Group if shortlisted.

Application checklist

Prepare the following information and documents before starting the application:

• Updated CV.
• Clear copy of your South African identity document, if requested.
• Copy of your Grade 12 / Matric certificate.
• Accurate details of any administrative experience.
• Details of any training, compliance, HR or learning and development administration exposure.
• Examples of data capturing, filing, scanning, archiving or record keeping.
• Examples of working with learner records, attendance registers, results or compliance files, where relevant.
• Details of MS Office skills, including Word, Excel and Outlook where applicable.
• Details of HR Manage or similar system experience, if genuine.
• Examples showing deadline management, follow-up ability and accuracy under pressure.
• Examples showing confidentiality and professional communication.
• Correct employment dates and previous employer details.
• Reliable cellphone number and professional email address.
• Any supporting documents requested through the Fidelity Services Group Simplify application platform.

Need assistance with CVs, certified documents and application preparation? Visit our Learnership Resources and Guides.

Important note for applicants

This is a permanent administrative opportunity. It is not advertised as a learnership, internship or YES youth programme.

The official vacancy does not state the salary, employee benefits, exact working hours, shift schedule or overtime arrangements.

The vacancy is classified as entry level, but administrative experience and experience in a training, compliance, HR or learning and development environment will be advantageous.

The role involves record keeping, filing, learner administration and POPI-related information handling. Applicants should be prepared to maintain confidentiality and follow procedures carefully.

Fidelity Services Group reserves the right not to make an appointment to any advertised position.

The advert states that preference is given to existing employees at all times and that the choice made is purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the Fidelity Services Group team.

Fidelity Services Group states that it supports global fair practice and business ethics on continuous development of its human capital as the key resource to its success in the markets in which it participates.

About the sponsor

Fidelity Services Group is a major South African security-services organisation and describes itself as Southern Africa’s largest integrated security solutions provider.

The group provides security-related services and operates across multiple regions, with Fidelity Security Services forming part of its broader business operations.

The Training Academy supports the organisation by helping ensure that training administration, learner records, systems and compliance processes are properly maintained.

Learn more through the official Fidelity Services Group website.

Quick tips for applicants

• Place your Grade 12 / Matric qualification clearly on your CV.
• Describe administrative duties instead of listing only previous job titles.
• Include data capturing, filing, scanning, archiving and record-keeping experience where relevant.
• Mention training, compliance, HR or learning and development administration experience if you have it.
• Include MS Office skills honestly, especially Word, Excel and Outlook.
• Mention HR Manage or similar system experience only if it is genuine.
• Use examples that show accuracy, confidentiality and attention to detail.
• Show that you can meet deadlines and follow up on outstanding matters.
• Include examples of handling internal or external queries professionally.
• Do not exaggerate system knowledge or compliance experience.
• Check that your cellphone number and email address are correct.
• Submit by 09 July 2026 to reduce the risk of missing the deadline.

Common mistakes that get applicants rejected

• Applying without Grade 12 / Matric.
• Submitting a generic CV that does not show administrative ability.
• Leaving data capturing, filing or record-keeping experience off the CV.
• Claiming HR Manage or system experience that cannot be demonstrated.
• Failing to show MS Office computer literacy.
• Not showing accuracy, confidentiality and deadline discipline.
• Providing incorrect employment dates.
• Uploading an outdated or incomplete CV.
• Using an incorrect cellphone number or email address.
• Submitting the application after 10 July 2026.

Scam warning (important)

Applicants should apply only through the official Fidelity Services Group Simplify recruitment page or another vacancy page clearly linked from an official Fidelity Services Group website.

Do not pay anyone for registration, an application, an interview, a background check, training, uniform, equipment or placement. Legitimate employers do not require applicants to pay money to secure a job.

Do not share banking PINs, passwords, one-time PINs or unnecessary financial information with anyone claiming that they can guarantee a Fidelity Services Group position.

Be cautious of recruitment messages sent from unofficial email addresses, private social-media accounts or cellphone numbers that request payment or confidential banking information.

Upload identity documents, qualification documents and other sensitive documents only through the official and secure recruitment process.

Always return to the official vacancy page to confirm that the opportunity and application link remain genuine and available.

How this opportunity was verified

This opportunity was verified from the official Fidelity Services Group Simplify recruitment listing for Administrator – Training Academy (Florida).

The official listing confirmed Fidelity Services Group as the employer, Roodepoort in Gauteng as the location, permanent employment type, Fidelity Security Services division, entry-level classification, Security and Investigations industry, Training functional area, posting date, closing date and official application route.

The official listing also confirmed the Training Academy department, Administrator position, reporting line to the Quality Assurance Manager, Florida location wording, role purpose, learner administration duties, data-capturing responsibilities, filing and archiving duties, course-register responsibilities, compliance and audit-readiness support, query-handling duties, Grade 12 / Matric requirement, MS Office requirement and advantageous experience areas.

The official vacancy did not state the salary, employee benefits, exact working hours, shift pattern or overtime arrangements when last checked.

Read more about our verification process on the How We Verify Listings page.

How to apply

1. Open the official Fidelity Services Group application link below.
2. Read the complete Administrator – Training Academy (Florida) vacancy carefully.
3. Confirm that you meet the Grade 12 / Matric and computer-literacy requirements.
4. Select the Apply option on the official vacancy page.
5. Create a candidate profile or sign in if you already have one.
6. Complete all personal, qualification and employment questions honestly.
7. Enter your administrative, training, compliance, HR or learning and development experience accurately.
8. Enter your MS Office and system experience honestly.
9. Upload your updated CV and any supporting documents requested by the platform.
10. Check that your cellphone number, email address, employment dates and uploaded documents are correct.
11. Submit the application by 09 July 2026 where possible.
12. Keep the application confirmation or proof of submission.

Application Closing Date

The official closing date is 10 July 2026.

The official vacancy does not state the exact closing time. Applicants should submit by 09 July 2026 to reduce the risk of missing the deadline because of technical issues, missing documents or an incomplete online profile.

Application Notes

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. Fidelity Services Group reserves the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the Fidelity Services Group team.