Toys R Us – Shop Assistant/Cashier

Retail applicants in the Dolphin Coast/Ballito area may find this Shop Assistant/Cashier opportunity at Toys R Us and Babies R Us South Africa suitable if they have Matric, some retail experience, and enjoy helping customers in a sales-focused store environment. The role combines customer service, cashier support, merchandising, stock awareness, and day-to-day shop-floor duties.

At a glance

What this opportunity is

Toys R Us and Babies R Us South Africa is recruiting for a Shop Assistant/Cashier in Dolphin Coast/Ballito, KwaZulu-Natal. The role is focused on delivering strong customer service, supporting sales, assisting customers with product information, maintaining store presentation, and helping the store meet its operational and sales targets.

This is a permanent retail position within the Sales department. Applicants should be comfortable working directly with customers, handling shop-floor responsibilities, and supporting the store team with daily sales and merchandising tasks.

Who this opportunity may suit

This opportunity may suit applicants who enjoy working with people, are confident on the sales floor, and can communicate clearly with customers. It is especially suitable for candidates who have at least six months of retail experience and can work shifts using their own or reliable transport.

What you’ll do / learn

• Provide customer service that supports a positive shopping experience.
• Attend to customers’ individual shopping needs.
• Assist customers on the sales floor and over the telephone.
• Help customers understand product ranges, prices, and warranties.
• Demonstrate, explain, and advise customers on products.
• Support sales, add-on sales, and store service targets.
• Ensure goods are correctly priced and displayed.
• Assist with sales promotions and store merchandising standards.
• Maintain housekeeping standards and store layout requirements.
• Report fast-selling and slow-selling items to the Store Manager.
• Participate in stock takes and stock counts.
• Help minimise stock loss and unnecessary expenses.
• Protect company assets in your area of responsibility.

Note: This is a permanent role, but applicants should still read the full official vacancy carefully before applying to confirm the latest requirements and application conditions.

Eligibility requirements

Applicant requirements:

• Matric Certificate.
• Minimum of 6 months’ retail experience.
• Own or reliable transport to be able to work shifts.

Key skills required:

• Sales-driven attitude.
• Strong customer service skills.
• Tenacity and motivation.
• Target-driven approach.
• Excellent selling and communication skills.
• Merchandising ability.
• Ability to work with customers of different ages and needs.
• Willingness to complete mandatory and service training.
• Ability to follow standard operating procedures.

What this role really means

A Shop Assistant/Cashier role in a toy and baby retail environment is very customer-facing. You may need to help parents, grandparents, and other shoppers choose suitable products, explain basic product information, assist with promotions, and keep the store looking organised. The role requires patience, energy, and the ability to stay helpful even during busy trading periods.

For your CV, make sure your retail experience is easy to see. Mention any cashier duties, shop-floor assistance, stock counts, merchandising, customer service, sales targets, telephone enquiries, or promotional work you have done before. Even short-term retail experience can help if it shows that you understand store operations.

Application checklist

Make sure your application is complete before submitting.

• Updated CV.
• Certified copy of your South African ID.
• Matric certificate / statement of results.
• Details of retail, cashier, sales, or customer service experience on your CV.
• Clear contact details, including phone number and email address.
• Any relevant retail, sales, or customer service certificates, if available.

Need help with CVs, certified copies, and application tips? Use our Resources & Guides Hub.

About the sponsor

Toys R Us and Babies R Us South Africa operates in the retail sector, offering toys, baby products, children’s items, and related retail goods through store and online channels. Store-based roles support customer service, sales, merchandising, stock control, and the day-to-day retail experience for customers.For more information visit the Toys R Us Website

Quick tips for applicants

• Show your six months or more of retail experience clearly on your CV.
• Highlight any cashier, shop assistant, sales, merchandising, or stock-counting duties.
• Mention if you have experience helping customers choose products.
• Keep your CV neat, short, and focused on retail/customer-service experience.
• Confirm that you can travel reliably to work shifts in the Ballito/Dolphin Coast area.

Common mistakes that get applicants rejected

• Applying with a CV that does not clearly show retail experience.
• Not listing Matric clearly under education.
• Leaving out contact details or using an email address that is not checked often.
• Submitting a generic CV that does not mention customer service, sales, or merchandising.
• Ignoring the transport and shift-work requirement.
• Waiting until the closing date before applying.

Scam warning (important)

Applicants should only apply through the official Toys R Us and Babies R Us SimplifyHR vacancy link. Do not pay anyone for a job application, interview, background check, training placement, or guaranteed employment. The official listing does not state that applicants must pay any fee to apply.

How this opportunity was verified

This post was compiled from the official Toys R Us and Babies R Us South Africa vacancy listing on SimplifyHR. The listing confirmed the employer, job title, location, employment type, department, minimum experience level, job functional area, posted date, closing date, key performance areas, entry requirements, and official application route.

For more information about how our posts are verified, please visit our How we verify listings page.

How to apply

1. Open the official Toys R Us and Babies R Us application link below.
2. Read the full vacancy details carefully.
3. Confirm that you meet the Matric, retail experience, and transport requirements.
4. Prepare your updated CV and supporting documents.
5. Complete the online application form.
6. Submit your application before the closing date.

Application Closing Date

Application Closing Date: 03 July 2026.

Applicants are encouraged to apply early because online vacancies may close once enough applications have been received.