Cape Town Tourism – Tourism Graduate

Tourism visitor experience roles can be a strong starting point for graduates who enjoy working with people, sharing destination information and helping visitors experience Cape Town with confidence. Cape Town Tourism is inviting applicants to apply for its Tourism Graduate (Mobile & Visitor Experience) internship opportunity in Cape Town, Western Cape.

At a glance

What this opportunity is

The Cape Town Tourism Graduate Internship is a visitor experience opportunity for an aspiring tourism professional. The role gives successful applicants hands-on exposure to visitor engagement, destination promotion, tourism sales and customer service within one of Cape Town’s tourism organisations.

The successful graduate will work across Cape Town Tourism’s Visitor Experience Centres and Mobile Activation Units, helping local and international visitors discover attractions, activities, accommodation, events and experiences in Cape Town.

Fields of study considered

The official listing does not provide a detailed qualification list in the visible vacancy text. Because this is a Tourism Graduate opportunity, applicants with studies linked to tourism, travel, hospitality, customer service, events, sales, destination marketing or visitor experience should read the official application page carefully and apply only if they meet the requirements requested during the online application process.

• Tourism Management.
• Travel and Tourism.
• Hospitality Management.
• Customer Service or Guest Relations.
• Events Management.
• Sales or Marketing studies linked to tourism or visitor experience.
• Other tourism-related qualifications accepted through the official application process.

Who this opportunity may suit

This opportunity may suit graduates who are passionate about tourism, Cape Town as a destination and customer-facing work that involves helping visitors make informed travel decisions.

• Aspiring tourism professionals looking for graduate internship exposure.
• Applicants who are passionate about Cape Town and the tourism sector.
• People who enjoy assisting local and international visitors.
• Applicants with strong communication and interpersonal skills.
• Candidates who are energetic, people-oriented and customer-focused.
• Applicants who can adapt to a fast-paced visitor service environment.
• People who are proactive, eager to learn and interested in destination promotion.

What you’ll do / learn

The internship gives successful applicants practical exposure to visitor engagement, destination information, mobile tourism activations and customer service excellence.

• Welcome and assist local and international visitors professionally.
• Provide destination information and recommendations about Cape Town attractions, activities, accommodation, events and experiences.
• Support visitors through in-person, telephone, email and online chat interactions.
• Promote visitor safety and responsible tourism practices.
• Convert visitor enquiries into tourism and booking opportunities where possible.
• Assist with merchandise sales, displays, stock control and daily reporting.
• Represent the Cape Town Tourism brand at activations, events and mobile visitor units.
• Stay informed about tourism trends, local experiences and destination offerings.
• Receive ongoing mentorship and coaching from experienced Visitor Experience leaders.

Note: This is a Graduate Internship opportunity. The official listing does not state that permanent employment is guaranteed after completion.

Eligibility requirements

Applicant requirements

• Must be interested in tourism, customer experience and the Cape Town destination.
• Must be able to assist local and international visitors professionally.
• Must be comfortable working across Visitor Experience Centres and Mobile Activation Units.
• Must be able to communicate through in-person, telephone, email and online chat channels.
• Must be willing to learn about Cape Town attractions, activities, accommodation, events and tourism experiences.
• Must be able to represent Cape Town Tourism at activations, events and mobile visitor units.
• Applicants should check the official application form for any qualification, document or screening requirements before submitting.

Abilities and competencies required

• Passion for tourism and the Cape Town destination.
• Customer-focused attitude.
• Strong interpersonal communication skills.
• Confidence when engaging with different types of visitors.
• Adaptability in a fast-paced environment.
• Proactive approach to learning and problem-solving.
• Professionalism when representing the Cape Town Tourism brand.
• Interest in visitor safety, responsible tourism and destination promotion.

What visitor experience work really involves

Visitor experience work is about more than giving directions. In a tourism environment, visitors may need help choosing activities, understanding safety information, finding accommodation, learning about events, booking experiences or discovering parts of Cape Town that match their interests and budget.

For this application, your CV should clearly show any tourism, hospitality, customer service, events, travel, sales, communication or public-facing experience. If you have completed tourism-related studies, worked with guests, volunteered at events, helped customers or promoted local experiences, include that information clearly and practically.

Application checklist

Make sure your application is complete before submitting.

• Updated CV.
• Certified copy of your South African ID, if requested.
• Matric certificate, if requested.
• Relevant tourism, hospitality, customer service, events, sales or marketing qualification documents, if requested.
• Academic transcript or latest results, if requested.
• Any certificates linked to tourism, hospitality, customer service, language skills, events, first aid or visitor safety, if available.
• Clear contact details, including phone number and email address.
• Make sure your CV clearly shows why you are interested in tourism and visitor experience.

Important: The official listing includes consent terms for recruitment checks, which may include reference checks, credit checks where applicable, criminal checks, current employment status and qualification verification.

Need help with CVs, certified copies, and application tips? Use our Resources & Guides Hub.

About the sponsor

Cape Town Tourism is a destination marketing organisation that promotes Cape Town as a travel destination and supports visitor engagement, destination information and tourism industry activity. The organisation works with visitors, tourism partners and local stakeholders to showcase Cape Town and improve the visitor experience. More information is available on the official Cape Town Tourism website and the Cape Town Tourism careers page.

Quick tips for applicants

• Apply before the closing date because the application window is short.
• Make your tourism, hospitality, customer service or visitor-facing experience easy to find on your CV.
• Show that you know Cape Town and are interested in helping visitors explore the city responsibly.
• Highlight any experience where you assisted customers, guests, tourists, event attendees or the public.
• If you have language skills, mention them clearly because visitor experience roles often involve communicating with different people.
• Include any experience with sales, bookings, merchandise, stock control, reporting or online chat support.
• Use a professional email address and make sure your cellphone number is correct.

Common mistakes that get applicants rejected

• Submitting a CV that does not clearly show tourism, customer service or visitor-facing experience.
• Using a generic CV that does not mention Cape Town, destination knowledge or customer engagement.
• Leaving out contact details or using an email address you do not check regularly.
• Not checking the closing date before applying.
• Not proofreading your CV even though the role requires professional visitor communication.
• Failing to show examples of communication, service, sales or public-facing work.
• Waiting until the final day to submit the application.

Scam warning

Applicants should only apply through the official Cape Town Tourism Simplify HR application page. Do not pay anyone for an internship, interview, background check, training, placement or document submission. If someone contacts you through WhatsApp, Facebook or another platform asking for money, treat it as suspicious and verify the vacancy through the official application link below.

How this opportunity was verified

This post was prepared using the official Cape Town Tourism Simplify HR vacancy page for the Tourism Graduate (Mobile & Visitor Experience) opportunity. The listing confirms the employer, programme title, Cape Town location, internship type, posted date, closing date, department, industry, sales functional area, minimum experience level, job description, visitor experience duties and applicant qualities.

The closing date was listed as 01 June 2026 at the time of verification. Applicants should apply before the deadline and check the official Simplify HR page for updates.

For more information about how our posts are verified, please visit our How we verify listings page.

How to apply

1. Open the official Cape Town Tourism Simplify HR application link below.
2. Read the full Tourism Graduate (Mobile & Visitor Experience) listing carefully.
3. Check the application form for any qualification, document or screening requirements.
4. Prepare your updated CV and any supporting documents requested by the application form.
5. Make sure your CV clearly shows your tourism, customer service, visitor experience or destination-related strengths.
6. Complete the online application through the official Simplify HR page.
7. Submit your application before the closing date.
8. Keep proof of submission or any confirmation email you receive.

Application Closing Date: 01 June 2026

Applicants are encouraged to apply early because the official listing has a short application window.