Protea Hotel – Cluster Human Resources Assistant

For someone who wants practical Human Resources experience in a hotel environment, this opportunity could be a strong starting point. The Cluster Human Resources Assistant role at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is aimed at someone who can support HR administration, recruitment coordination, onboarding, employee communication, and compliance tasks while helping keep people processes organised and professional.

At a glance

What this opportunity is

This is a full-time Human Resources support role in a hotel environment. The position focuses on HR administration, recruitment coordination, onboarding support, employee records, payroll-related support, employee communication, and compliance with company policies and South African labour requirements.

Note: This is not just a filing or reception role. A position like this is better suited to someone who is comfortable with confidential HR documentation, employee queries, recruitment admin, onboarding paperwork, and supporting compliance in a professional hospitality setting.

Who this opportunity may suit

• Someone who wants to build experience in Human Resources administration
• An applicant who is organised, detail-focused, and comfortable handling confidential information
• A person interested in recruitment, onboarding, employee communication, and compliance support
• Someone who wants HR exposure in a hotel and hospitality environment

What you’ll do / learn

You’ll gain practical exposure to HR administration, recruitment support, onboarding, employee communication, document control, and labour-compliance support in a hospitality business.

• Answer incoming calls professionally and handle HR-related communication
• Create, maintain, and secure employee and applicant filing systems
• Process employment applications, interview documents, reference checks, and onboarding paperwork
• Create and maintain new employee personnel files
• Maintain employee records, compliance forms, orientation checklists, and HR documents
• Prepare, type, proofread, and distribute HR correspondence and reports
• Assist with payroll administration support where required
• Support CV screening, interview coordination, assessments, and recruitment administration
• Help monitor hiring processes to ensure policy and labour-law compliance
• Communicate job offers and onboarding documentation requirements to successful candidates
• Act as a first point of contact for employee HR-related queries
• Update employee bulletin boards and post required legal and HR notices
• Support employment equity, BCEA, OHS, and disciplinary/grievance administration processes
• Maintain records related to attendance, leave, and employee wellbeing where required
• Use HR systems and computers to enter, retrieve, and manage work-related information

Eligibility requirements

Check the requirements below before applying.

Essential requirements

• High School Diploma / Grade 12 or equivalent
• Minimum of 1 year relevant HR or administrative experience
• Strong computer skills, including Microsoft Office
• Excellent administrative and organisational ability
• High attention to detail and accuracy
• Effective time management and multitasking ability
• Clear verbal and written communication skills
• Customer service orientation
• Ability to work professionally with diverse employee groups

Personal attributes

• Integrity and confidentiality
• Positive and professional demeanour
• Dependability and accountability
• Strong presentation and professional appearance
• Ability to work effectively in a team-based hospitality environment

Advantageous

• Hospitality experience

What this role really means

An HR assistant role like this usually means helping the hotel keep its people processes accurate, compliant, and well organised behind the scenes. In practice, that can include recruitment paperwork, employee files, onboarding, HR notices, internal communication, and handling sensitive issues professionally. If you are applying, it helps to show that you are discreet, reliable, and comfortable with detail-heavy administrative work.

Application checklist

Make sure your application is complete before submitting.

• Updated CV
• Certified copy of South African ID if requested later in the process
• Grade 12 / Matric certificate
• Clear contact details (phone + email)
• Any supporting HR, admin, hospitality, recruitment, or office experience shown clearly on your CV
• Any additional documents requested on the application portal

Need help with CVs, certified copies, and application tips? Use our Resources & Guides Hub.

About the sponsor

Protea Hotels by Marriott is a hospitality brand operating across Africa and forms part of Marriott International’s global hotel portfolio. On its official brand pages, Protea Hotels by Marriott describes itself as one of the most widely recognised hospitality brands in Africa, while Marriott International positions Protea within its broader global hospitality network. Visit the Protea Hotels by Marriott website and the Marriott Careers website for more information.

Quick tips for applicants

• Make your HR or admin experience easy to identify near the top of your CV
• If you have worked with employee files, recruitment support, onboarding, or document control, mention that clearly
• Show that you are comfortable with confidentiality and professional communication
• Highlight Microsoft Office skills, especially Word, Excel, and document handling
• Keep your CV neat and well structured, because HR roles value accuracy and presentation

Common mistakes that get applicants rejected

• Submitting a generic CV that does not show HR or admin readiness
• Leaving out your Grade 12 details
• Not showing confidentiality, organisation, or communication skills clearly
• Ignoring the hospitality and compliance side of the role
• Uploading incomplete or unreadable supporting documents
• Waiting too long when the closing date is not stated on the official page

Scam warning (important)

Do not pay any fee to apply for this opportunity. Marriott states on the official vacancy page that it maintains a no-fees recruitment policy and does not ask applicants for money as part of the application process.

How this opportunity was verified

We checked the live official Marriott vacancy for Cluster Human Resources Assistant – Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch and confirmed the title, job ID, full-time status, HR duties, minimum education, experience requirements, and the no-fees recruitment note before preparing this post.

For more information about how our posts are verified, please visit our How we verify listings page.

How to apply

1. Open the official vacancy page using the button below.
2. Read the requirements carefully and confirm that your profile fits the role.
3. Prepare your CV and supporting documents.
4. Complete your application through the official Marriott careers platform.
5. Because no closing date is shown on the official page, apply as early as possible.