Woolworths – Customer Assistant

At a busy Woolworths food till, the customer experience can be shaped in just a few minutes: a friendly greeting, an accurate scan, the correct payment process and a clean, organised till point all matter. Woolworths is recruiting a Customer Assistant: Tills / Foods at Groot Phesantekraal Store for applicants who can support smooth till operations, customer service and store standards in a full-time retail role.

This opportunity falls under the Corporate Stores business unit and is based in the Western Cape. The official location description includes Kraaifontein, Phesantekraal, Durbanville and Brackenfell.

Important: This vacancy is not advertised as a learnership, internship or YES youth opportunity. It is a full-time Customer Assistant role focused on till-point service, accurate transactions, customer support, loyalty programmes, additional services, shrinkage control and Woolworths store standards.

At a glance

What this opportunity is

This is a Customer Assistant: Tills / Foods vacancy with Woolworths at Groot Phesantekraal Store in the Western Cape.

The official advert states that the role is part of the Corporate Stores team and focuses on delivering exceptional customer service at till points.

The successful applicant will greet customers warmly, process till transactions accurately, promote Woolworths loyalty programmes and offer additional services such as utility bill payments and airtime sales.

The role also requires attention to detail, product knowledge, pricing accuracy, store standards, shrinkage control, teamwork and flexible shift availability.

The official advert does not state the salary, benefits, exact working hours, shift pattern, number of available positions or exact start date.

Who this opportunity may suit

This opportunity may suit an applicant with Grade 12 or an equivalent NQF qualification who wants to work in a customer-facing retail environment.

It may be suitable for someone who is friendly, reliable, honest, accurate and comfortable serving customers at till points.

The role may also suit applicants with previous experience as a cashier, till operator, customer assistant, retail assistant, shop assistant, foods assistant, sales assistant or customer service assistant.

Because the role involves varied shifts and busy trading periods, applicants should consider their availability, transport and ability to remain calm under pressure before applying.

What you will do and learn

The official vacancy lists the following duties and responsibilities:

Customer service and till-point support

• Greet customers warmly at till points.
• Help create a positive and friendly shopping experience.
• Assist customers with basic product knowledge.
• Support promotional events and special store campaigns.
• Maintain professionalism in all customer and team interactions.

Transactions, payments and additional services

• Accurately process all till transactions according to company policies.
• Handle different payment methods correctly.
• Promote Woolworths loyalty programmes.
• Offer additional services such as utility bill payments.
• Offer additional services such as airtime sales.
• Remain calm and efficient during busy periods.

Store standards, pricing and shrinkage control

• Maintain a clean, safe and well-organised till area.
• Follow shopkeeping disciplines.
• Check scanned items against shelf tickets to support pricing accuracy.
• Resolve pricing discrepancies according to store procedures.
• Minimise shrinkage by following loss prevention procedures.
• Report irregularities or suspicious activity promptly.
• Attend team meetings and follow company policies on attendance, dress code and hygiene standards.

Important: The duties above are based on the official vacancy. Woolworths may allocate additional reasonable customer service, till, foods, store, payment, loyalty programme, housekeeping, pricing, shrinkage, promotional or team-support duties according to store and operational requirements.

Eligibility requirements

Applicant requirements

• Must have Grade 12 or an equivalent NQF qualification.
• Must have basic selling skills.
• Must be able to promote loyalty programmes and services.
• Must have strong customer service orientation.
• Must show friendliness and effective communication.
• Must be able to accurately process till transactions.
• Must be able to handle various payment methods.
• Must have attention to detail for pricing accuracy and store standards.
• Must have organisational skills to maintain a clean, safe and orderly till point.
• Must be reliable and honest.
• Must be committed to reducing shrinkage and reporting irregularities.
• Must be able to remain calm under pressure.
• Must be able to manage time effectively during shifts.
• Must have basic product knowledge to assist customers and support promotional events.
• Must be flexible to work varied shifts.
• Must be willing to be a proactive team member.
• Must provide complete, accurate and truthful information during the official application process.

Grade 12 requirement explained

The official advert requires Grade 12 or an equivalent NQF qualification.

Applicants should show their highest school qualification clearly on the CV and should prepare proof of qualification if requested through the official Woolworths eRecruit application platform.

Applicants should make sure that qualification details and dates are accurate and truthful.

Till and payment handling requirement explained

The official advert requires the ability to accurately process till transactions and handle various payment methods.

Applicants with cashier, till, POS, card payment, cash handling, customer service or retail experience should show this clearly on the CV.

Applicants who have handled transactions before should include examples such as scanning items, processing payments, checking prices, issuing receipts, handling customer queries or following loss prevention procedures.

Customer service and selling skills explained

The official advert requires basic selling skills and strong customer service orientation.

Applicants should show examples of helping customers, communicating clearly, promoting services, assisting with product questions, supporting promotions or working in a team environment.

Because the role includes Woolworths loyalty programmes and additional services, applicants should be comfortable explaining services politely and professionally to customers.

Shift flexibility and pressure explained

The official advert states that flexible shift availability and a commitment to customer satisfaction are key.

The official advert also requires the ability to remain calm under pressure and manage time effectively during shifts.

Applicants should consider transport, study commitments, family responsibilities and availability before applying.

Skills and personal attributes that may help

• Friendly and professional customer service.
• Honesty and reliability at the till point.
• Accuracy when processing transactions.
• Attention to pricing and scanned items.
• Ability to explain loyalty programmes and services.
• Basic selling ability.
• Product knowledge and willingness to learn about foods promotions.
• Calmness during busy trading periods.
• Good time management during shifts.
• Clean, safe and organised working habits.
• Commitment to shrinkage control and reporting irregularities.
• Teamwork and willingness to attend team meetings.
• Flexibility to work varied shifts.

What this opportunity really means

This is a full-time retail customer service role at a Woolworths food till point.

The successful applicant should expect customer-facing work involving greeting shoppers, processing transactions, handling payment methods, promoting loyalty programmes, offering additional services, checking pricing accuracy, keeping the till area organised and supporting store standards.

The role requires friendliness, reliability, honesty, accuracy, product knowledge, time management, teamwork and the ability to stay calm during busy periods.

Applicants should confirm salary, benefits, working hours, shift pattern, reporting line, start date and any additional employment conditions directly with Woolworths if shortlisted.

Application checklist

Prepare the following before applying:

• Updated CV.
• Clear copy of South African ID or valid identity document, if requested.
• Proof of Grade 12 or equivalent NQF qualification, if requested.
• Examples of cashier, till, retail, food retail or customer service experience, if applicable.
• Examples of payment handling, card payments, cash handling, POS or transaction processing experience, if applicable.
• Examples of loyalty programme, selling, promotions or additional service experience, if applicable.
• Examples of pricing accuracy, shrinkage control, store standards or housekeeping experience, if applicable.
• Information showing flexible shift availability.
• Correct previous employer names, job titles and employment dates.
• Reliable cellphone number and professional email address.
• Any supporting documents requested through the official Woolworths eRecruit application platform.

Need assistance with CVs, certified documents and application preparation? Visit our Learnership Resources and Guides.

Important note for applicants

This is a full-time Customer Assistant: Tills / Foods vacancy. It is not advertised as a learnership, internship or YES youth opportunity.

The official advert requires Grade 12 or an equivalent NQF qualification.

The role requires basic selling skills, customer service orientation, friendly communication, accurate till transaction processing, attention to detail, reliability, honesty, calmness under pressure, basic product knowledge, flexibility and teamwork.

The official advert does not state the salary, benefits, exact working hours, shift pattern, number of available positions or exact start date.

Woolworths states that it is a designated employer in terms of the Employment Equity Act and is committed to Employment Equity through filling posts in line with its Employment Equity plan. The official advert also states that preference will be given to internal candidates, provided this supports the achievement of Woolworths’ Employment Equity goals.

About the employer

Woolworths is a South African retail brand operating stores across the country, including food and other retail formats.

This Customer Assistant: Tills / Foods opportunity is based at Groot Phesantekraal Store and forms part of the Corporate Stores business unit.

The role supports Woolworths’ customer service, till operations, loyalty programme, additional services, shrinkage control and store-standard requirements.

Learn more through the official Woolworths website

Quick tips for applicants

• Apply before the official closing date of 22 July 2026.
• Submit by 21 July 2026 to reduce the risk of missing the deadline.
• Use reference number WWL260717-10 when tracking the vacancy.
• Make sure your CV clearly shows Grade 12 or equivalent NQF qualification.
• Highlight cashier, till, POS, retail, foods or customer service experience if you have it.
• Show payment handling and transaction accuracy clearly.
• Show friendliness, communication and customer service ability.
• Include any experience with loyalty programmes, selling, promotions or additional services.
• Show attention to pricing accuracy, shrinkage control and store standards.
• Be honest about your availability for varied shifts.
• Check that your cellphone number and email address are correct before submitting.
• Apply only through the official Woolworths eRecruit vacancy page.

Common mistakes that get applicants rejected

• Applying without Grade 12 or an equivalent NQF qualification.
• Submitting a generic CV that does not show customer service ability.
• Leaving cashier, till, POS or retail experience off the CV where applicable.
• Not showing transaction accuracy or payment handling ability.
• Not showing basic selling skills or ability to promote services.
• Not showing attention to detail, pricing accuracy or store standards.
• Ignoring the need for flexible shift availability.
• Providing unclear or incorrect employment dates.
• Using an incorrect cellphone number or email address.
• Uploading an outdated or incomplete CV.
• Applying through unofficial links instead of the official Woolworths eRecruit vacancy page.
• Submitting the application after 22 July 2026.

Scam warning (important)

Applicants should apply only through the official Woolworths eRecruit vacancy page or the official Woolworths careers site.

The official Woolworths careers page states that the only place to find genuine Woolworths vacancies and apply for roles is through the official Woolworths careers site.

Do not pay anyone for registration, an application, an interview, background checks, training, uniforms, equipment, transport, accommodation or placement. Legitimate employers do not require applicants to pay money to secure a job.

Do not share banking PINs, passwords, one-time PINs, email passwords, system passwords or unnecessary financial information with anyone claiming that they can guarantee a Woolworths or Woolies position.

Be cautious of recruitment messages sent from unofficial email addresses, private social-media accounts or cellphone numbers that request payment, favours, banking information or confidential documents outside the official application process.

Upload identity documents, qualifications, CVs and other sensitive documents only through the official and secure recruitment process.

Always return to the official Woolworths vacancy page to confirm that the opportunity and application link remain genuine and available.

How this opportunity was verified

This opportunity was verified from the official Woolworths eRecruit listing for Customer Assistant: Tills / Foods Groot Phesantekraal 434183.

The official listing confirmed the job title, closing date, reference number, job type, business unit, country, province, store location, location description, minimum education level, job summary, minimum requirements, duties and responsibilities, Employment Equity wording and official careers-site warning.

The official advert confirmed Grade 12 or an equivalent NQF qualification as the minimum education level.

The official advert does not state the salary, benefits, exact working hours, shift pattern, number of available positions or exact start date when last checked.

Read more about our verification process on the How We Verify Listings page.

How to apply

1. Open the official Woolworths eRecruit application link below.
2. Read the complete Customer Assistant: Tills / Foods advert carefully.
3. Confirm that you have Grade 12 or an equivalent NQF qualification.
4. Prepare your updated CV and any supporting documents requested by the official eRecruit platform.
5. Highlight cashier, till, payment, retail, foods, customer service, selling, loyalty programme, pricing or store-standard experience where applicable.
6. Select the Apply option on the official vacancy page.
7. Create an eRecruit candidate profile or sign in if you already have one.
8. Complete your profile fully, because the site may require a complete profile before applications can be submitted.
9. Complete all personal, education, employment-history and screening questions honestly.
10. Enter your customer service, cashier, till, payment, retail, shift availability, product knowledge and teamwork information accurately where applicable.
11. Upload your CV and any documents requested by the official platform.
12. Read the privacy and application terms carefully before submitting personal information.
13. Check that your cellphone number, email address, qualification details and uploaded documents are correct.
14. Submit the application by 21 July 2026 where possible.
15. Keep the application confirmation or proof of submission.

Application Closing Date

The official closing date is 22 July 2026.

The official vacancy does not state the exact closing time. Applicants should submit by 21 July 2026 to reduce the risk of missing the deadline because of technical issues, missing documents or an incomplete online profile.