Unitrans – IT Helpdesk Coordinator

Closing soon — if you meet the requirements, get your documents ready and apply early. If you enjoy solving problems and keeping systems running, Unitrans is recruiting an IT Helpdesk Coordinator to provide first‑line support, manage tickets, and coordinate helpdesk operations across the organisation (as stated).

At a glance

What this opportunity is

A coordination-focused IT support role combining first‑line troubleshooting with ticket ownership and service delivery discipline. The role involves responsibility for daily helpdesk operations, prioritising and tracking tickets, accurate documentation, asset inventory management, and contributing to IT improvements (as stated).

What you’ll do / learn

This role is a good fit if you’re organised and comfortable being the escalation point when tickets get stuck. You’ll be expected to keep records clean, communicate clearly, and help reduce repeat issues by spotting trends and recommending improvements (as stated).

• Coordinate and oversee daily operations of the IT helpdesk system (as stated)
• Assign, prioritise, and track service tickets for timely resolution (as stated)
• Provide first‑line support for hardware, software and network issues (as stated)
• Maintain accurate incident records, resolutions and system changes (as stated)
• Manage IT asset inventory and support lifecycle management (as stated)
• Assist with reporting, documentation and SOP updates (as stated)
• Participate in ad‑hoc IT projects and infrastructure initiatives (as stated)

Eligibility requirements

• Diploma or Bachelor’s degree in IT/Computer Science (or equivalent experience) (as stated)
• 2–3 years’ experience in IT support/helpdesk coordination (as stated)
• Strong understanding of computer hardware, operating systems and Microsoft 365 (as stated)
• Preferred: exposure to ITSM tools (ServiceNow/Jira Service Desk or similar) (as stated)
• Advantageous: Teams Voice, vulnerability scanning and patch management (as stated)

Application checklist

• Updated CV (include tools/ITSM platforms you’ve used)
• Certified copy of SA ID (recommended)
• Certified copies of relevant qualifications/certifications (recommended)

Helpful: Use our Resources & Guides Hub for CV tips, document checklists, and application guidance.

About the sponsor

Unitrans’ official website describes the business as a leading provider of end‑to‑end logistics and supply chain solutions across Sub‑Saharan Africa, with a model focused on designing, implementing and servicing logistics solutions.

This role sits in the enabling services layer that keeps operational teams productive — strong service desk discipline and reliable endpoint support directly reduce downtime in logistics environments.

Sponsor link: Unitrans – Official site

Quick tips for applicants

• In your CV, list the ITSM tools and remote support tools you’ve used (ServiceNow/Jira/etc.).
• Show examples of ticket ownership: prioritising, escalation, documentation, and reporting.
• Mention Microsoft 365 and any patching/vulnerability scanning experience — these are listed as advantageous.

Common mistakes that get applicants rejected

• Submitting a generic CV that doesn’t mention ticketing tools or helpdesk processes.
• Not describing the scale of support you handled (users/sites/ticket volumes).
• Ignoring documentation and reporting — the advert emphasises accuracy and records.

Scam warning (important)

Never pay a fee to apply. Only use the official email/portal and double‑check the domain before you submit personal documents.

Tip: Only apply via the official Unitrans eRecruit portal; avoid unofficial links and payment requests.

How this opportunity was verified

Verified by us on 24 February 2026 by checking the official/source listing, sponsor info page for the closing date, requirements, and application route.

How to apply

1. Open the official vacancy page using the button below.
2. Create an applicant profile (or log in) on the Unitrans recruitment portal.
3. Upload your CV and supporting documents.
4. Submit before 08 March 2026.