TIH – YES Learnership

Applicants with a business-related degree and little or no formal work experience can apply for the TIH YES Learnership: Junior Process Analyst opportunity in Johannesburg. The full-time position provides exposure to customer support, sales processes, CRM administration, operational compliance and workplace development.

Although the formal title refers to a Junior Process Analyst, the published responsibilities are mainly customer-facing and operational. The successful candidate may handle customer questions, clarify customer needs, explain products, support sales, capture CRM information and complete basic administrative work.

Important: a business-related degree is essential

This opportunity is not advertised for Matric-only applicants. TIH lists both Grade 12 or an equivalent qualification and a business-related degree as essential requirements.

A qualification related to Statistics or Analytics, or training in Web Development or Content Management Systems, will be advantageous. These additional qualifications are not presented as compulsory requirements.

At a glance

What this opportunity is

This is a YES learnership opportunity within TIH, a South African financial-services group. It is intended to provide an entry point for a candidate with the required academic background but little or no work-based experience.

The Junior Process Analyst will provide support to operational teams while following defined procedures, scripts and service standards. The role may involve responding to queries, supporting sales and completing basic customer or administrative processes.

The appointed candidate will be expected to understand when a matter can be handled independently and when it should be referred to a more experienced colleague.

Main duties and responsibilities

Provide product and service information

• Provide customers with basic information about available products or services.
• Respond to straightforward customer questions.
• Use approved information and procedures when explaining products.
• Refer complex questions to an appropriate senior employee when necessary.

Clarify customer needs

• Use a standard sales script to guide customer conversations.
• Ask appropriate questions to understand what the customer requires.
• Identify the product or service options that may meet those requirements.
• Record relevant information accurately.

Respond to basic customer issues

• Respond to straightforward customer-service problems.
• Follow the approved process when dealing with a query.
• Escalate matters that fall outside the role’s authority or experience level.
• Maintain courteous and professional communication.

Capture CRM information

• Enter customer names, addresses and other required information into the CRM system.
• Capture information at the appropriate point in the sales or service process.
• Check information for accuracy before completing the entry.
• Help ensure that TIH has the information required for follow-up sales and service activities.

Support sales activities

• Explain standard product features to customers.
• Explain the standard terms connected with a sale.
• Invite customers to consider or purchase the relevant product.
• Use approved sales processes rather than making unauthorised promises.

Complete customer-service administration

• Provide basic customer-service support.
• Complete data-entry duties.
• Assist with filing and document administration.
• Complete photocopying or other basic office-support tasks when required.
• Exchange routine information with customers professionally.

Follow operational and compliance procedures

• Follow mandatory procedures when completing assigned work.
• Work according to the required quality standards.
• Follow internal codes of conduct.
• Support compliance with relevant external regulatory requirements.
• Ask for assistance when a process or customer matter falls outside the role’s authority.

Participate in training and development

• Participate in formal and informal training.
• Take part in coaching and development activities.
• Participate in assessments and development planning.
• Work on improving the skills required for the position.

Work according to an assigned schedule

• Complete work according to the schedule allocated by TIH.
• Manage assigned tasks within the expected timeframes.
• Follow attendance and scheduling requirements.

Minimum requirements

• Grade 12 or a SAQA-accredited equivalent qualification.
• A business-related degree.
• None or no more than very limited work-based experience.
• The ability to follow standard procedures, scripts and instructions.
• The ability to communicate professionally with customers.
• The ability to capture information accurately.
• A willingness to participate in training, coaching and assessment activities.

Qualification requirement explained

The official listing marks both of the following as essential:

• Grade 12 or a SAQA-accredited equivalent.
• A degree in a business-related field.

Applicants should not apply on the assumption that Grade 12 alone is sufficient. The business-related degree is a separate essential requirement.

Examples of potentially relevant business-related degrees may include qualifications in Business Management, Commerce, Business Administration or a related business discipline. This list is general guidance only; TIH will decide whether a particular qualification meets its requirement.

Advantageous qualifications and training

The following are listed as advantageous:

• A Statistics-related degree.
• An Analytics-related degree.
• Web Development training.
• Content Management System training.

“Advantageous” means that these qualifications or areas of training may strengthen an application, but they are not presented as compulsory in the official vacancy.

Experience requirement explained

TIH states that the position requires none or very limited work-based experience, with an indicated range of zero to three months.

This makes the opportunity suitable for a qualifying graduate who has not yet built a long formal employment history. Applicants should still include relevant vacation work, short internships, volunteer work, university projects or temporary administrative experience where applicable.

Applicants must describe these activities accurately and should not present academic projects or volunteering as permanent employment.

YES eligibility information

The job title identifies this as a YES Learnership. However, the supplied Workday vacancy description does not separately state an age limit, unemployment requirement, citizenship condition or previous-YES-participation rule.

Applicants may be asked YES eligibility questions during the Workday application or recruitment process. These questions should be answered honestly. Candidates should not assume that meeting the academic requirements automatically confirms eligibility for every YES programme condition.

What the role title really means

The formal title is Junior Process Analyst, but the advertised duties do not describe a traditional data-analysis position focused mainly on statistical modelling, dashboards or advanced process mapping.

The published work is primarily operational and customer-facing. It includes customer questions, sales conversations, CRM capturing, data entry, basic administration, compliance and working according to scripts and schedules.

Applicants should therefore be comfortable communicating with customers and potentially supporting sales activities. A candidate interested only in technical analytics or web development should read the responsibilities carefully before applying.

Skills that may be important

The official listing does not provide a separate competency list, but the published responsibilities indicate that the following abilities may be useful:

• Clear verbal communication.
• Professional customer service.
• Active listening and needs clarification.
• Accurate data capturing.
• Basic administrative ability.
• Attention to detail.
• The ability to follow scripts and procedures.
• The judgement to escalate complex matters.
• Comfort with customer-facing sales conversations.
• Willingness to learn through training and coaching.
• The ability to work according to an assigned schedule.
• Responsible handling of customer information.

These are practical interpretations of the responsibilities and should not be treated as additional formal requirements unless TIH includes them during its assessment process.

Working hours and schedule

The position is classified as full time, and the successful candidate will work according to an assigned schedule.

The vacancy does not state the daily working hours, shift times, weekend requirements or remote-work arrangements. Applicants should confirm the expected schedule and reporting arrangements if contacted by TIH.

Stipend, salary and programme duration

The official vacancy does not state:

• The stipend or salary.
• The length of the YES learnership.
• Which employee benefits apply.
• Whether transport is provided.
• Whether the role can lead to permanent employment.

Applicants should not rely on amounts, durations or benefits published for other TIH programmes. The terms applying to this position should be confirmed through the official recruitment process or written offer.

Application checklist

• An updated CV.
• Your Grade 12 or equivalent qualification details.
• Your business-related degree details.
• The correct name of your institution.
• Your degree-completion date.
• Your Statistics or Analytics qualification details, where applicable.
• Details of Web Development or CMS training, where applicable.
• Accurate information about any work experience of up to three months.
• Relevant university projects, volunteering or vacation work.
• Examples of customer service, administration or data capturing where applicable.
• A reliable cellphone number.
• A professional email address that you check regularly.
• Copies of supporting documents if requested by Workday.
• The correct job-reference number: JR105183.

Need assistance preparing your CV or application documents? Visit our Learnership Resources and Guides.

About TIH

Telesure Investment Holdings, commonly known as TIH, is a South African financial-services group. Its portfolio includes several insurance brands and businesses that provide products and services to different customer markets.

TIH participates in the Youth Employment Service programme and states that its YES candidates have gained experience across areas that include insurance, information technology, Human Resources, marketing, administration, digital services and data-related work.

Official website: Visit the TIH website

Quick tips for applicants

• Show both Grade 12 and your business-related degree clearly on your CV.
• Use the full and correct name of your degree.
• Mention Statistics, Analytics, Web Development or CMS training where applicable.
• Do not leave out short-term experience simply because it lasted less than three months.
• Include relevant university projects if they demonstrate analysis, administration or problem-solving.
• Include customer-service or sales exposure if you have it.
• Check that your contact details are correct.
• Read the duties carefully before applying because the role is strongly customer- and operations-focused.
• Apply before the final day where possible.
• Keep a copy or screenshot of your submission confirmation.

Common mistakes that may weaken an application

• Applying with Matric but without the essential business-related degree.
• Assuming that the title describes a purely technical data-analysis role.
• Failing to mention customer-service, CRM, sales or administrative experience.
• Providing an incomplete qualification name.
• Entering study or employment dates that do not match the CV.
• Claiming Statistics, Analytics, Web Development or CMS skills that cannot be supported.
• Submitting an outdated CV or incorrect contact information.
• Providing inaccurate answers to any YES eligibility questions.
• Waiting until the closing date to begin the Workday application.

TIH recruitment-process note

TIH states that its recruitment process may include application screening, interviews, assessments and background checks. Depending on the role, checks may include qualification verification, references and regulatory or compliance checks.

Completing an assessment or background check does not guarantee appointment. Applicants should provide truthful information and respond promptly if TIH requests clarification or additional documentation.

Scam warning (important)

Apply only through the official TIH Workday recruitment platform.

• Do not pay anyone for an application, interview, assessment, learnership place or employment offer.
• Do not share banking PINs, passwords or one-time PINs.
• Do not trust anyone who claims to guarantee selection for the programme.
• Upload personal documents only through an official and secure recruitment process.
• Check that the vacancy title and job-reference number match before submitting information.

How this opportunity was verified

This opportunity was verified from the official TIH Workday listing for the YES Learnership: Junior Process Analyst in Johannesburg.

The listing confirmed the employer, Johannesburg location, full-time schedule, job purpose, customer-support and sales duties, CRM responsibilities, operational-compliance requirements, Grade 12 requirement, essential business-related degree, advantageous study areas, experience level, job-reference number and closing date.

The listing does not confirm the programme duration, stipend or salary, benefits, detailed working hours or permanent-employment prospects. It also does not separately publish the complete YES eligibility conditions. These details have therefore not been estimated.

Read more about our process on the How We Verify Listings page.

How to apply

1. Open the official TIH application page below.
2. Confirm that the vacancy is YES Learnership: Junior Process Analyst.
3. Check that the job-reference number is JR105183.
4. Read the complete vacancy before starting the application.
5. Confirm that you have Grade 12 or an equivalent qualification.
6. Confirm that you have the essential business-related degree.
7. Select the Apply option on the Workday page.
8. Create a Workday candidate profile or sign in to an existing account.
9. Complete your personal and contact information accurately.
10. Enter your education and qualification details.
11. Add any relevant experience, university projects or training.
12. Answer any YES eligibility questions honestly.
13. Upload your CV and any supporting documents requested by Workday.
14. Check your cellphone number, email address and qualification dates.
15. Review and submit the application before the closing date.
16. Keep the confirmation email or screenshot as proof of submission.

Application Closing Date

The official closing date is 10 August 2026.

The exact closing time is not stated. Applicants should submit by 9 August 2026 where possible to reduce the risk of missing the deadline because of Workday account, document-upload or technical problems.