Siqalo Foods – Call Center Agent

Call centre roles can help applicants build practical experience in customer service, order processing, query resolution, administration, communication, CRM updates and teamwork. Siqalo Foods is recruiting a Call Center Agent for its Spread division in Boksburg, Gauteng.

This is a permanent opportunity for an applicant with Grade 12 or an equivalent NQF Level 4 qualification, an NQF Level 5 Higher Certificate in Customer Service, Sales or Marketing, and at least 1 year of work experience in a call center environment.

Important: This vacancy is not advertised as a learnership, internship or YES youth opportunity. It is a permanent Call Center Agent role focused on inbound and outbound sales order processing, customer queries, depot communication, administration and service-level support.

At a glance

What this opportunity is

This is a Call Center Agent vacancy with Siqalo Foods in Boksburg, Gauteng.

The official advert states that Siqalo Foods is seeking a Call Center Agent to join its Spread division. The role reports to the Call Center Facilitator.

The purpose of the role is to process inbound and outbound sales orders and assist with customer queries. These queries may include delivery times, quality complaints, product enquiries, out-of-stock queries, SDL amendments and depot queries.

The official advert does not state the salary, benefits, working hours, shift pattern, number of available positions or exact start date.

Who this opportunity may suit

This opportunity may suit an applicant with call center experience who is comfortable processing orders, speaking to customers, resolving queries, updating systems and communicating with depot and planning teams.

It may be suitable for someone with experience as a call center agent, customer service agent, customer care assistant, sales order processor, internal sales assistant, customer support agent, telesales agent or depot support administrator.

The role may also suit applicants who are organised, accurate, customer-focused and able to manage daily call lists, order details, CRM activities and delivery-related queries.

Candidates with disabilities are also encouraged to apply, according to the official advert.

What you will do and learn

The official vacancy lists the following duties and responsibilities:

Inbound and outbound sales order processing

• Capture orders accurately for assigned customers.
• Ensure correct orders and dates are captured within the required time.
• Read back orders and confirm each order line and reference number.
• Process and email add-ons and JIT products before the cut-off time.
• Ensure completed detailed activities are captured in CRM.
• Ensure no orders are mailed through by close of business to the planning team.
• Provide call lists to the Customer Care Facilitator for completion and signature at the end of the day.

Administration and protocol compliance

• Run and check VAO5, futuristic orders, duplications, completed call lists and open activity reports daily.
• Inform customers of load exceptions and dropped stock.
• Rebook the DSL and short deliveries.
• Update the customer base, call lists and activities continuously.
• Email updated customer base, call-list and activity information to superiors.
• Advise the Customer Care Facilitator of complaints logged by customers.
• Keep the workstation organised and ensure orders are filed daily.
• Administer pick-up slips.

Communication and query support

• Communicate clearly with depot staff about add-ons, special deliveries and short or incorrect deliveries.
• Communicate with PSCs regarding stock-outs and amendments.
• Follow up on delivery queries, including delivery times, late deliveries and delayed or broken-down trucks.
• Assist customer representatives with store queries.
• Advise relevant parties about problematic customers.
• Provide assistance in finding resolutions to customer and delivery issues.

Team coordination and performance standards

• Take ownership and accountability for tasks and activities.
• Demonstrate effective self-management in planning, prioritising and self-development.
• Maintain quality and productivity standards consistently and accurately.
• Inform relevant parties when tasks or deadlines are not met.
• Identify potential risks and provide appropriate resolutions.
• Support and drive business core values.
• Manage colleagues’ and clients’ expectations and communicate appropriately.
• Demonstrate willingness to help others and go the extra mile to meet team targets and objectives.
• Participate in regular performance appraisals and ensure own targets and goals are clear and achievable.

Key performance areas

The official advert lists the following KPI areas:

• Accuracy of capturing inbound and outbound sales.
• Call volumes.
• Customer query and problem resolution.
• Service level agreement standards attainment.

Important: The duties above are based on the official vacancy. Siqalo Foods may allocate additional reasonable call center, customer care, order processing, CRM, depot query, delivery query, administration, sales support or team coordination duties according to business requirements.

Eligibility requirements

Applicant requirements

• Must have Grade 12.
• Must have an NQF Level 4 or Matric equivalent certificate or N(C)V Level 4.
• Must have an NQF Level 5 Higher Certificate in Customer Service, Sales or Marketing.
• Must have at least 1 year of work experience in a call center environment.
• Must be able to process inbound and outbound sales orders accurately.
• Must be able to assist with customer queries, delivery queries and product-related enquiries.
• Must be able to update CRM and complete daily administrative tasks.
• Must be able to communicate clearly with customers, depot staff, PSCs, superiors and team members.
• Must be able to plan, prioritise and manage tasks effectively.
• Must provide complete, accurate and truthful information during the recruitment process.

Qualification requirement explained

The official advert lists Grade 12, NQF Level 4 or Matric equivalent certificate or N(C)V Level 4, and an NQF Level 5 Higher Certificate in Customer Service, Sales or Marketing.

Applicants should clearly show their school qualification and any customer service, sales or marketing qualification on their CV.

Applicants should prepare proof of qualification if requested through the official RCL FOODS eRecruit application platform.

Call center experience requirement explained

The official advert requires at least 1 year of work experience in a call center environment.

Applicants should clearly show call center experience on the CV, including employer name, job title, dates worked, systems used and types of queries or calls handled.

Useful examples may include inbound calls, outbound calls, customer care, order processing, CRM updates, sales support, delivery queries, complaints handling, depot queries or service-level support.

Order processing and accuracy requirement explained

The role requires accurate order capturing and careful confirmation of order lines and reference numbers.

Applicants should highlight any experience with sales orders, customer orders, CRM systems, SAP-type systems, order lists, spreadsheets, call lists, reports or administrative accuracy.

Applicants should not exaggerate system experience. It is better to list the systems and processes they have used honestly.

Customer query and communication requirement explained

The official advert includes customer queries linked to delivery times, quality complaints, product enquiries, out-of-stock items, SDL amendments and depot queries.

Applicants should show examples of how they have communicated with customers, resolved problems, escalated issues and followed up with internal teams.

Strong communication, patience, accuracy and follow-through will be important in this type of role.

Skills and personal attributes that may help

• Customer service mindset.
• Accuracy when capturing orders and customer information.
• Good telephone communication.
• Ability to handle inbound and outbound calls professionally.
• Confidence when dealing with customer queries and complaints.
• Ability to follow up on delivery queries and depot issues.
• Good administration and filing habits.
• Ability to update CRM records accurately.
• Time management and ability to meet cut-off times.
• Ability to work with call lists, reports and daily activity tracking.
• Willingness to help others and support team targets.
• Professional conduct when communicating with customers, depots and internal teams.

What this opportunity really means

This is a practical customer service and order-processing role in a food manufacturing and spreads business environment.

The successful applicant should expect daily work involving inbound and outbound sales orders, customer queries, delivery follow-ups, quality complaints, product enquiries, stock-related communication, CRM updates, reports, call lists and internal coordination.

The role is permanent, but applicants should still confirm salary, benefits, working hours, shift pattern, reporting structure, systems used and any additional employment conditions directly with Siqalo Foods or RCL FOODS if shortlisted.

Applicants should also understand that accuracy, order turnaround time, call volume, customer query resolution and service-level standards are key performance areas in this role.

Application checklist

Prepare the following before applying:

• Updated CV.
• Clear copy of South African ID or valid identity document, if requested.
• Proof of Grade 12, NQF Level 4, Matric equivalent certificate or N(C)V Level 4, if requested.
• Proof of NQF Level 5 Higher Certificate in Customer Service, Sales or Marketing, if requested.
• Details of at least 1 year of call center work experience.
• Examples of inbound and outbound call experience.
• Examples of sales order processing or customer order capturing experience.
• Examples of CRM, customer database, call-list or reporting experience.
• Examples of customer query, delivery query or complaint resolution experience.
• Correct employment dates and previous employer details.
• Reliable cellphone number and professional email address.
• Any supporting documents requested through the official RCL FOODS eRecruit application platform.

Need assistance with CVs, certified documents and application preparation? Visit our Learnership Resources and Guides.

Important note for applicants

This is a permanent Call Center Agent vacancy. It is not advertised as a learnership, internship or YES youth opportunity.

The official advert requires Grade 12, NQF Level 4 or Matric equivalent certificate or N(C)V Level 4, an NQF Level 5 Higher Certificate in Customer Service, Sales or Marketing, and at least 1 year of work experience in a call center environment.

The official advert states that candidates with disabilities are also encouraged to apply.

The official advert does not state the salary, benefits, working hours, shift pattern, number of available positions or exact start date.

Preference will be given to applicants from under-represented designated groups in line with the company’s Employment Equity Plan, including persons with disabilities.

About the sponsor

Siqalo Foods is a South African food business linked to well-known spreads and related product brands.

The official Siqalo Foods website states that the business has been part of South Africa’s history for more than 70 years and that “Siqalo” means “new beginnings”.

Siqalo Foods’ official brand information states that its brands include Rama, Stork, Flora, Meadowland, Marvello and Rondo.

This Call Center Agent opportunity is linked to Siqalo Foods’ Spread division in Boksburg, Gauteng.

Learn more through the official Siqalo Foods website

Quick tips for applicants

• Apply before the official closing date of 19 July 2026.
• Submit by 18 July 2026 to reduce the risk of missing the deadline.
• Use reference number RCL260709-1 when tracking the vacancy.
• Make sure your CV clearly shows Grade 12 or the relevant NQF Level 4 equivalent.
• Clearly show your NQF Level 5 Higher Certificate in Customer Service, Sales or Marketing.
• Highlight at least 1 year of call center experience.
• Include inbound and outbound call experience where relevant.
• Include customer service, order processing, delivery query and complaint-handling experience.
• Show CRM, reporting, call-list, administration or filing experience if you have it.
• Use clear examples that show accuracy, follow-through and communication skills.
• Check that your cellphone number and email address are correct before submitting.
• Apply only through the official RCL FOODS eRecruit vacancy page.

Common mistakes that get applicants rejected

• Applying without Grade 12 or the required equivalent qualification.
• Not showing the NQF Level 5 Higher Certificate in Customer Service, Sales or Marketing clearly.
• Applying without at least 1 year of call center work experience.
• Not showing call center experience clearly on the CV.
• Leaving order processing, customer query or CRM experience off the CV where relevant.
• Providing unclear or incorrect employment dates.
• Not showing communication, administration and customer service ability.
• Using an incorrect cellphone number or email address.
• Uploading an outdated or incomplete CV.
• Applying through unofficial links instead of the official RCL FOODS eRecruit vacancy page.
• Submitting the application after 19 July 2026.

Scam warning (important)

Applicants should apply only through the official RCL FOODS eRecruit recruitment page or another vacancy page clearly linked from an official RCL FOODS or Siqalo Foods website.

Do not pay anyone for registration, an application, an interview, background checks, training, equipment, transport, accommodation or placement. Legitimate employers do not require applicants to pay money to secure a job.

Do not share banking PINs, passwords, one-time PINs, email passwords, system passwords or unnecessary financial information with anyone claiming that they can guarantee a Siqalo Foods or RCL FOODS position.

Be cautious of recruitment messages sent from unofficial email addresses, private social-media accounts or cellphone numbers that request payment, favours, banking information or confidential documents outside the official application process.

Upload identity documents, qualifications, CVs and other sensitive documents only through the official and secure recruitment process.

Always return to the official vacancy page to confirm that the opportunity and application link remain genuine and available.

How this opportunity was verified

This opportunity was verified from the official RCL FOODS eRecruit listing for Call Center Agent, reference number RCL260709-1.

The official listing confirmed the job title, reference number, company, function, permanent job type classification, Boksburg location, Gauteng province, South Africa country, closing date, reporting line and Spread division wording.

The official listing also confirmed the job purpose, minimum requirements, inbound and outbound sales order processing duties, administration duties, communication duties, team coordination duties, KPI areas, disability encouragement wording and Employment Equity preference wording.

The official advert does not state the salary, benefits, working hours, shift pattern, number of available positions or exact start date when last checked.

Read more about our verification process on the How We Verify Listings page.

How to apply

1. Open the official RCL FOODS application link below.
2. Read the complete Call Center Agent advert carefully.
3. Confirm that you meet the qualification requirements.
4. Confirm that you have at least 1 year of call center work experience.
5. Prepare your updated CV and any supporting documents requested by the official eRecruit platform.
6. Select the Apply option on the official vacancy page.
7. Create an eRecruit candidate profile or sign in if you already have one.
8. Complete your profile fully, because the site may require a complete profile before applications can be submitted.
9. Complete all personal, education, employment-history and screening questions honestly.
10. Enter your call center, customer service, sales order processing, CRM, delivery query, complaint-handling and administration experience accurately.
11. Upload your CV and any documents requested by the official platform.
12. Check that your cellphone number, email address, qualification details and uploaded documents are correct.
13. Submit the application by 18 July 2026 where possible.
14. Keep the application confirmation or proof of submission.

Application Closing Date

The official closing date is 19 July 2026.

The official vacancy does not state the exact closing time. Applicants should submit by 18 July 2026 to reduce the risk of missing the deadline because of technical issues, missing documents or an incomplete online profile.