Shoprite – Telesales Clerk

Description

Red Star Wholesale Catering Services, part of the Shoprite Group, is seeking a Telesales Clerk to join its sales team in Brackenfell, Western Cape. The role involves handling inbound and outbound customer calls, processing orders, maintaining client relationships, and supporting sales representatives to ensure efficient service delivery. The ideal candidate will be customer-focused, detail-oriented, and able to perform effectively in a fast-paced environment.

About Red Star

Red Star Wholesale Catering Services is a division of the Shoprite Group of Companies, specialising in the supply and distribution of catering and hospitality products across South Africa.

Programme\Position Offerings

• Position Title: Telesales Clerk
• Division / Business Unit: Red Star – Shoprite Group
• Location: Brackenfell, Western Cape, South Africa
• Employment Type: Permanent
• Industry: Wholesale / Sales / Customer Service

Key Responsibilities

• Handle inbound and outbound calls with customers to process new and existing orders.
• Maintain consistent communication to ensure excellent customer service.
• Support the sales team by managing client relationships and assisting with order processing.
• Ensure orders and deliveries are completed accurately and on time.
• Follow up on sales leads and identify new business opportunities.
• Perform general office and administrative duties.

Attributes Required

• Strong verbal communication and interpersonal skills.
• Excellent telephone etiquette and customer service orientation.
• Ability to multitask and meet deadlines under pressure.
• Negotiation and problem-solving abilities.
• Team player with a proactive attitude and attention to detail.

Eligibility Criteria

• Education: Grade 12 (Matric) qualification.
• Experience:
  • Minimum of 1 year of telesales or customer service experience in a sales environment.
• Technical Skills:
  • Proficient in Microsoft Office and CRM systems.
  • Fluent in English (additional languages advantageous).
  • Strong organisational and administrative abilities.

How to Apply

Please ensure that your application includes an updated CV and any relevant supporting documents.

• Application Closing Date: 11 November 2025