Start your job journey – if you’re looking to start in IT support, this Service Desk Agent role focuses on first‑line troubleshooting and incident handling to restore services quickly.
At a glance
| Sponsor / Employer | Shoprite Group of Companies |
| Opportunity type | Job – Service Desk Agent I (Permanent) |
| Location | Brackenfell, Cape Town, Western Cape |
| Reference | SHO260223-4 |
| Closing date | 02 March 2026 |
| Last verified by us on | 24 February 2026 |
What this opportunity is
A first-line service desk role handling user queries and IT incidents, troubleshooting within SLA timelines and escalating where needed (as stated).
What you’ll do / learn
- Perform first-line technical analysis and troubleshooting within ITIL/SLA timelines (as stated)
- Communicate clearly with users about issues and expected timelines (as stated)
- Liaise with support teams to resolve incidents and coordinate escalation (as stated)
- Use remote support tools as required (as stated/desired)
Eligibility requirements
- Matric / Grade 12 (essential, as stated)
- A or N Certification (essential, as stated)
- National Certificate in IT (Customer Support: Level 5) (essential, as stated)
- 1 year experience in IT operations/support with service desk incident resolution and escalation (essential, as stated)
- Nice-to-have: POS / SAP / Microsoft application support experience (desired, as stated)
Application checklist
- Certified copy of your South African ID (where requested)
- Updated CV (PDF preferred)
- Certified copies of qualifications / certificates (and academic record/transcript if required)
- Certified copy of ID
- Certified copy of Matric certificate
- Proof of IT certifications listed in the advert (A or N; National Certificate in IT Customer Support)
Helpful: Use our Resources & Guides Hub for CV tips, document checklists, and application guidance.
About the sponsor
The Shoprite Group describes itself as Africa’s largest fast-moving consumer goods retailer, with core food retail complemented by other services and formats. Get more information about Shoprite here sponsor link: About Shoprite Group
Common mistakes to avoid
- Applying without meeting the minimum requirements (especially age/qualification rules).
- Uploading unreadable documents (blurry photos instead of clear PDFs).
- Leaving contact details incomplete on your CV (phone + email you actually check).
- Not following the required application route (portal vs email vs physical submission).
- Waiting until the last day — portals and inboxes get busy near deadlines.
Scam warning (important)
Never pay a fee to apply. Only use the official email/portal and double‑check the domain before you submit personal documents. If you’re unsure, verify the opportunity on the sponsor’s official website.
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How this opportunity was verified
Last verified by us on 24 February 2026 by checking the official/source listing for closing date, requirements, and application route.
How to apply
- Prepare your CV and proof of certifications.
- Apply via Shoprite’s official eRecruit portal (reference SHO260223-4).
- Submit before 02 March 2026.
- Note: The advert states that if you do not hear back within 14 days, consider the application unsuccessful (as stated).