Start your job journey – if you’re looking to start in IT support, this Service Desk Agent role focuses on first‑line troubleshooting and incident handling to restore services quickly.
At a glance
| Sponsor / Employer | Shoprite Group of Companies |
| Opportunity type | Job – Service Desk Agent I (Permanent) |
| Location | Brackenfell, Cape Town, Western Cape |
| Reference | SHO260223-4 |
| Closing date | 02 March 2026 |
| Last verified by us on | 24 February 2026 |
What this opportunity is
A first-line service desk role handling user queries and IT incidents, troubleshooting within SLA timelines and escalating where needed (as stated).
What you’ll do / learn
- Perform first-line technical analysis and troubleshooting within ITIL/SLA timelines (as stated)
- Communicate clearly with users about issues and expected timelines (as stated)
- Liaise with support teams to resolve incidents and coordinate escalation (as stated)
- Use remote support tools as required (as stated/desired)
Eligibility requirements
- Matric / Grade 12 (essential, as stated)
- A or N Certification (essential, as stated)
- National Certificate in IT (Customer Support: Level 5) (essential, as stated)
- 1 year experience in IT operations/support with service desk incident resolution and escalation (essential, as stated)
- Nice-to-have: POS / SAP / Microsoft application support experience (desired, as stated)
Application checklist
- Certified copy of your South African ID (where requested)
- Updated CV (PDF preferred)
- Certified copies of qualifications / certificates (and academic record/transcript if required)
- Certified copy of ID
- Certified copy of Matric certificate
- Proof of IT certifications listed in the advert (A or N; National Certificate in IT Customer Support)
Helpful: Use our Resources & Guides Hub for CV tips, document checklists, and application guidance.
About the sponsor
The Shoprite Group describes itself as Africa’s largest fast-moving consumer goods retailer, with core food retail complemented by other services and formats. Get more information about Shoprite here sponsor link: About Shoprite Group
Common mistakes to avoid
- Applying without meeting the minimum requirements (especially age/qualification rules).
- Uploading unreadable documents (blurry photos instead of clear PDFs).
- Leaving contact details incomplete on your CV (phone + email you actually check).
- Not following the required application route (portal vs email vs physical submission).
- Waiting until the last day — portals and inboxes get busy near deadlines.
Scam warning (important)
Never pay a fee to apply. Only use the official email/portal and double‑check the domain before you submit personal documents. If you’re unsure, verify the opportunity on the sponsor’s official website.
How this opportunity was verified
Last verified by us on 24 February 2026 by checking the official/source listing for closing date, requirements, and application route.
How to apply
- Prepare your CV and proof of certifications.
- Apply via Shoprite’s official eRecruit portal (reference SHO260223-4).
- Submit before 02 March 2026.
- Note: The advert states that if you do not hear back within 14 days, consider the application unsuccessful (as stated).