OUTsurance – Call centre learnership

Call centre learnerships can help unemployed youth gain structured workplace experience, customer-service exposure, communication skills, administration practice and practical insight into the financial and insurance industry. OUTsurance is recruiting for a Call Centre Learnership programme for unemployed youth who are interested in call centre work and insurance-sector experience.

This is a 12-month structured work-based learning programme. The successful applicants will enter into a fixed-term Learnership agreement with OUTsurance and will receive a stipend during the programme.

Important: The official advert states that this is a learnership agreement and not an employment contract. Applicants should not assume that permanent employment is guaranteed after the programme unless OUTsurance confirms this separately in writing.

At a glance

What this opportunity is

The OUTsurance Call Centre Learnership is a structured work-based programme designed to give unemployed youth workplace experience within the company.

The programme gives participants an opportunity to practise work skills that may assist them in future occupations, especially if they are interested in call centre work, customer interaction, financial services and the insurance industry.

The official advert states that successful applicants will enter into a fixed-term Learnership agreement for 12 months and will receive a stipend.

This opportunity is aimed at unemployed applicants who have a passion for call centre work and want to gain experience in the Financial and Insurance industry.

The official advert does not state the exact stipend amount, daily working hours, training schedule, number of available positions, application closing date or whether permanent employment may be available after the learnership.

Who this opportunity may suit

This opportunity may suit unemployed South African youth aged between 18 and 35 who have completed Matric / Grade 12 and meet the additional qualification requirements listed in the official advert.

It may be suitable for applicants who want to build experience in call centre environments, customer support, professional communication, insurance-related administration, workplace learning and team-based service delivery.

The programme may also suit candidates who are self-motivated, eager to learn, able to communicate clearly and able to remain professional when dealing with customers, colleagues and workplace tasks.

Because the vacancy is grouped under Centurion on the OUTsurance careers page, applicants should consider whether they can travel reliably to the workplace if required.

What you will do and learn

The official advert describes this as a structured work-based programme that gives unemployed youth workplace experience and an opportunity to practise work skills. Based on the official programme wording, successful applicants may gain exposure to the following areas:

Workplace experience

• Gain workplace experience within OUTsurance.
• Practise work skills that may assist with future career opportunities.
• Learn how to operate in a structured professional environment.
• Build confidence in a customer-focused business setting.
• Develop habits linked to attendance, communication, professionalism and accountability.

Call centre and customer-service exposure

• Gain exposure to call centre-related work.
• Develop communication skills in a service environment.
• Build confidence when engaging professionally.
• Learn how to support customers and internal teams according to business requirements.
• Develop interpersonal skills that support customer and workplace relationships.

Financial and insurance industry exposure

• Gain exposure to the Financial and Insurance industry.
• Understand how service roles support insurance-related business operations.
• Learn how professional behaviour, communication and accuracy matter in regulated environments.
• Develop a stronger foundation for future entry-level opportunities in insurance or financial services.

Personal and workplace development

• Develop self-motivation and willingness to learn.
• Practise multitasking and handling pressure.
• Build adaptability and positive response to change.
• Develop initiative in a workplace setting.
• Improve employability through structured workplace exposure.

Important: The official advert does not provide a detailed daily duty list. The learning exposure above is based on the official programme description and competency requirements. OUTsurance will determine the final training structure, workplace activities and programme requirements.

Eligibility requirements

Applicant requirements

• Must have completed Matric / Grade 12.
• Must have a Bachelor’s Degree or equivalent NQF qualification, listed as essential in the official advert.
• Must be computer literate, including MS Office.
• Must be a South African citizen.
• Must not previously have been on a learnership.
• Must be between the ages of 18 and 35.
• Must have been unemployed in the last 6 months.
• Should have a passion for call centre work.
• Should be interested in gaining experience in the Financial and Insurance industry.
• Must provide complete, accurate and truthful information during the recruitment process.

INSETA learnership requirements explained

The official advert states that applicants need to meet INSETA learnership requirements.

These requirements include being a South African citizen, not previously having been on a learnership, being between the ages of 18 and 35, and being unemployed in the last 6 months.

Applicants should answer all learnership, employment-status and previous-programme questions honestly. OUTsurance or the relevant programme administrators may verify this information during screening.

Education requirement explained

The official advert requires completed Matric / Grade 12.

The advert also lists a Bachelor’s Degree or equivalent NQF qualification as essential.

Applicants should clearly state their school qualification, tertiary qualification and NQF-related qualification details on the CV. They should also be prepared to upload proof of qualifications if requested through the official application platform.

Applicants should not list qualifications they do not have. Qualification information may be verified during the recruitment process.

Computer literacy requirement explained

The official advert requires computer literacy, including MS Office.

Applicants should mention genuine computer skills on the CV, such as Microsoft Word, Excel, Outlook, email, data capturing, online systems, typing, customer systems or other relevant workplace tools.

Basic computer literacy is also listed as an added advantage under the competency section, so applicants should make their computer ability clear and truthful.

Competencies listed in the official advert

The official vacancy states that successful applicants should demonstrate the following competencies at an advanced level:

• Very strong interpersonal skills and the ability to build relationships.
• Ability to take initiative.
• Professional engagement.
• Ability to adapt and respond positively to change.
• Ability to multitask and handle stress.
• Communication skills.
• Self-motivation with a desire to learn.
• Basic computer literacy as an added advantage.

What this opportunity really means

This is a 12-month learnership opportunity, not a permanent employment contract.

The successful applicants will gain workplace experience and a chance to practise work skills in an OUTsurance environment.

Because the opportunity is linked to call centre work, applicants should be comfortable with communication, customer interaction, professionalism, multitasking and learning in a performance-focused environment.

The role may help learners build future employability in call centre, customer service, administration, insurance and financial-services environments.

Applicants should confirm the exact stipend amount, training schedule, workplace location, daily working hours and programme requirements directly with OUTsurance if shortlisted.

Application checklist

Prepare the following information and documents before applying:

• Updated CV.
• Clear copy of your South African identity document, if requested.
• Copy of your Matric / Grade 12 certificate.
• Proof or details of your Bachelor’s Degree or equivalent NQF qualification.
• Information confirming that you are a South African citizen.
• Correct date of birth and age information.
• Accurate information about your current unemployment status.
• Confirmation that you have not previously been on a learnership.
• Examples showing communication skills and interpersonal ability.
• Examples showing customer-service, call centre, volunteer, part-time, school, tertiary or community experience, if relevant.
• Details of MS Office and computer literacy.
• Reliable cellphone number and professional email address.
• Any additional supporting documents requested through the official SmartRecruiters application platform.

Need assistance with CVs, certified documents and application preparation? Visit our Learnership Resources and Guides.

Important note for applicants

This opportunity is advertised as a 12-month learnership. The official advert states that successful applicants will enter into a fixed-term Learnership agreement and not an employment contract.

The official advert confirms that learners will receive a stipend, but it does not state the exact stipend amount.

The official advert does not state the application closing date, exact working hours, training schedule, number of available positions or whether permanent employment may be available after the learnership.

Applicants must meet the INSETA learnership requirements stated in the advert, including South African citizenship, age 18 to 35, unemployment in the last 6 months, and no previous learnership participation.

OUTsurance states that it is committed to fostering an inclusive and diverse workplace and actively encourages applications from persons with disabilities. The company also states that it supports Employment Equity objectives and welcomes candidates from designated groups who meet the role requirements.

About the sponsor

OUTsurance is a South African insurance company operating in the financial-services and insurance sector.

The official vacancy describes OUTsurance as a company that has been propelling the South African insurance industry forward for 28 years and focuses on digitally advanced solutions while maintaining human values.

OUTsurance’s careers page describes the company as an employer with a values-driven culture and also provides recruitment-scam guidance for applicants.

Learn more through the official OUTsurance careers page.

Quick tips for applicants

• Apply as soon as possible because no official closing date is stated in the advert.
• Make sure your CV clearly shows your Matric / Grade 12 qualification.
• Clearly show your Bachelor’s Degree or equivalent NQF qualification.
• State your computer literacy and MS Office ability honestly.
• Show communication, customer-service and interpersonal strengths on your CV.
• Use examples that show initiative, self-motivation and willingness to learn.
• Be honest about your unemployment status and previous learnership participation.
• Do not exaggerate call centre or insurance experience if you do not have it.
• Use a professional email address that you check regularly.
• Check that your cellphone number and email address are correct before submitting.
• Keep proof of your SmartRecruiters application after submitting.

Common mistakes that get applicants rejected

• Applying without completed Matric / Grade 12.
• Applying without the required Bachelor’s Degree or equivalent NQF qualification.
• Applying while outside the 18 to 35 age range.
• Applying after previously being on a learnership.
• Applying without meeting the unemployment requirement stated in the advert.
• Submitting a CV that does not show communication or interpersonal skills.
• Leaving computer literacy or MS Office ability off the CV.
• Providing incorrect education, age or employment-status information.
• Using an incorrect cellphone number or email address.
• Uploading an outdated or incomplete CV.
• Applying through unofficial links instead of the official OUTsurance SmartRecruiters page.

Scam warning (important)

Applicants should apply only through the official OUTsurance SmartRecruiters vacancy page or another vacancy page clearly linked from an official OUTsurance website.

Do not pay anyone for registration, an application, an interview, a background check, training materials, work visas, uniforms, equipment or placement. OUTsurance’s own careers page warns applicants that recruitment scams are common and that requests for upfront money are a red flag.

Do not share banking PINs, passwords, one-time PINs or unnecessary financial information with anyone claiming that they can guarantee an OUTsurance learnership.

Be cautious of unsolicited job offers, free-email addresses, unofficial social-media messages, vague requirements, urgent pressure tactics or interview locations that are not connected to the company.

Upload identity documents, qualifications and other sensitive documents only through the official and secure recruitment process.

Always return to the official OUTsurance vacancy page to confirm that the opportunity and application link remain genuine and available.

How this opportunity was verified

This opportunity was verified from the official OUTsurance SmartRecruiters listing for Call Centre Learnership (12 Months).

The official listing confirmed the job title, Intern category, FAIS: Non-Financial Advice Giving Role classification, company description, 12-month structured work-based programme wording, unemployed-youth focus, fixed-term Learnership agreement, stipend wording, call centre and Financial and Insurance industry focus, competency requirements, qualification requirements and INSETA learnership requirements.

The OUTsurance careers page also grouped this vacancy under Centurion, South Africa, and provided recruitment-scam guidance for applicants.

The official vacancy did not state the exact stipend amount, application closing date, daily working hours, training schedule, number of positions available or whether permanent employment may be available after completion when last checked.

Read more about our verification process on the How We Verify Listings page.

How to apply

1. Open the official OUTsurance SmartRecruiters application link below.
2. Read the complete Call Centre Learnership (12 Months) advert carefully.
3. Confirm that you meet the Matric, qualification, computer literacy, citizenship, age, unemployment and previous-learnership requirements.
4. Prepare your updated CV and any supporting documents requested by the official SmartRecruiters platform.
5. Select the “I’m interested” or application option on the official vacancy page.
6. Create a SmartRecruiters candidate profile or sign in if you already have one.
7. Complete all personal, education, employment-status and learnership questions honestly.
8. Upload your updated CV and any documents requested by the official platform.
9. Check that your cellphone number, email address, education details and uploaded documents are correct.
10. Submit the application as soon as possible while the official listing remains available.
11. Keep the application confirmation or proof of submission.

Application Closing Date

The official advert does not state an application closing date.

The vacancy was available when last verified on 25 June 2026. OUTsurance may close or remove the listing once enough applications have been received or once recruitment requirements have been met.

Interested applicants should apply as soon as possible while the official listing remains available.