iStore – IT Learnership

iStore is inviting applicants with completed Matric, A+ and N+ qualifications to apply for its 12-month IT Learnership in Johannesburg, Gauteng.

The paid programme provides structured training and practical experience in technical support, customer service, troubleshooting and retail operations. Learners will work with Apple devices and other technology products while supporting customers in an iStore environment.

Important: Learners must be willing to work retail hours, including weekends and public holidays, and travel between stores when required. The programme begins with a six-week rotation through different departments and business areas.

At a glance

What this learnership is

This is a 12-month technical-support learnership for applicants who are interested in technology, customer service and practical problem-solving.

Learners will work closely with experienced technical and retail teams, assist customers with Apple devices and other technology products, and gain exposure to different parts of the business before being placed in a store environment.

The official advert describes the opportunity as a paid learnership but does not state the registered qualification, NQF level, training provider, SETA or assessment structure.

Six-week rotational training

During the first six weeks, successful applicants will rotate through different departments and business areas.

• Learn about iStore’s business operations.
• Gain exposure to internal systems.
• Learn about the company’s customer-experience standards.
• Gain exposure to technical-support processes.
• Work with different teams and experienced employees.
• Prepare for placement within an iStore retail environment.

Learners must be adaptable and willing to travel between stores when operational support is required.

What you will be doing

• Assist customers with technical queries relating to phones, laptops and tablets.
• Provide support with accessories and other technology products.
• Troubleshoot basic software-related problems.
• Troubleshoot basic hardware-related problems.
• Help customers understand and use their devices more effectively.
• Provide professional and friendly support in-store.
• Assist customers telephonically when required.
• Escalate complex technical problems to the appropriate specialists.
• Maintain accurate customer records.
• Maintain accurate device-repair records.
• Work with store teams and technical specialists.
• Participate in the structured rotational training programme.
• Travel to different stores when operational support is required.
• Work weekends, public holidays and peak retail periods.

Minimum qualification requirements

• Completed Matric / Grade 12.
• Completed CompTIA A+ qualification.
• Completed CompTIA N+ qualification.

Both A+ and N+ are stated as minimum requirements. Applicants should show the complete qualification names and completion dates clearly on their CV.

Technical knowledge required

• A basic understanding of computer hardware.
• A basic understanding of computer software.
• Familiarity with Windows operating systems.
• Familiarity with macOS.
• A basic understanding of networking concepts.
• Strong troubleshooting and problem-solving ability.
• An interest in Apple devices and technology products.

Skills and personal qualities

• Excellent communication skills.
• Strong interpersonal skills.
• A customer-service orientation.
• Ability to work effectively within a team.
• A positive attitude and willingness to learn.
• Strong attention to detail.
• Learning agility and adaptability.
• Professionalism and reliability.
• Initiative and personal accountability.
• Ability to remain calm under pressure.
• A solution-focused approach.
• Good time-management skills.
• Good organisational ability.
• A genuine passion for technology and helping people.

Retail-hours requirement

This is a customer-facing programme based within iStore’s retail environment. Learners must be willing to work:

• Normal retail trading hours.
• Weekends.
• Public holidays.
• Busy promotional and peak retail periods.

Applicants should consider their transport arrangements before applying, particularly for weekend, public-holiday and extended retail shifts.

Travel between stores

Successful candidates may be required to travel between different iStore locations to support operational requirements.

The official advert does not state whether transport costs will be covered or whether learners need their own vehicles. Applicants should confirm the travel arrangements if shortlisted.

What the programme offers

• Hands-on technical-support experience.
• Experience in a technology-focused retail environment.
• Exposure to current Apple technology and products.
• Structured training and development.
• Guidance from experienced technical professionals.
• Guidance from experienced retail professionals.
• Customer-service experience.
• Practical troubleshooting experience.
• Exposure to different departments and business areas.
• An opportunity to develop workplace confidence and employment readiness.

Payment and employment after the programme

iStore confirms that this is a paid learnership. The official advert does not state the monthly payment amount or provide details about additional benefits.

The programme is offered on a 12-month contract. The advert refers to opportunities for career growth but does not guarantee permanent employment after the contract ends.

Documents to prepare

The advert does not provide a complete list of compulsory documents. Applicants should prepare the following in case they are requested:

• An updated and professional CV.
• A copy of your identity document.
• Your Matric certificate.
• Your completed A+ certificate.
• Your completed N+ certificate.
• Additional IT or customer-service certificates, where applicable.
• A reliable cellphone number and professional email address.

Make sure that the qualification names and completion dates on your CV match the certificates submitted through the recruitment platform.

Application checklist

• Confirm that you have completed Matric.
• Confirm that you have completed both A+ and N+.
• Show your technical qualifications clearly on your CV.
• Mention your knowledge of Windows and macOS.
• Highlight basic hardware, software and networking knowledge.
• Include customer-service experience where applicable.
• Confirm that you can work weekends and public holidays.
• Make sure you can travel between stores when required.
• Check that your cellphone number and email address are correct.
• Upload clear and readable supporting documents.
• Submit your application as soon as possible.

Need assistance preparing your CV or application documents? Visit our Learnership Resources and Guides.

About iStore

iStore is part of Core Group and is an Apple Premium Reseller operating physical and online stores across Africa. Its services include Apple product sales, authorised repairs, technical support, training, and business and education solutions.

iStore retail teams assist customers with Apple products, accessories, technical questions and suitable technology solutions.

Learn more through the official iStore website

Quick tips for applicants

• Apply as soon as possible because the advert does not show a closing date.
• Put Matric, A+ and N+ near the top of your CV.
• List the operating systems and technical tools you understand.
• Include practical troubleshooting examples from your studies or personal projects.
• Mention customer-service, volunteer or retail experience honestly.
• Show that you are comfortable explaining technical information in simple language.
• Do not claim advanced technical experience that you do not have.
• Keep confirmation that your application was submitted.

Common application mistakes

• Applying without completed A+ and N+ qualifications.
• Listing only “IT qualification” without naming the certificates.
• Failing to include customer-service or communication skills.
• Not checking availability for weekends and public holidays.
• Assuming that the learnership is fully remote.
• Failing to consider travel between different stores.
• Uploading an outdated or incomplete CV.
• Submitting unreadable qualification documents.
• Waiting for a closing date to be announced before applying.

Scam warning

Apply only through iStore’s official Simplify recruitment platform.

• Do not pay anyone for an application, interview, assessment, training or learnership placement.
• Do not pay for uniforms, equipment or compulsory application processing.
• Do not share banking PINs, passwords or one-time PINs.
• Do not trust anyone who guarantees selection in exchange for money.
• Confirm that the vacancy title is IT Learnership (12-Month) – iStore Retail Stores.
• Upload personal documents only through the secure official recruitment process.
• Be cautious of unsolicited messages requesting documents through private email addresses or messaging accounts.

How this opportunity was verified

This opportunity was verified directly through the official iStore Simplify recruitment listing for the 12-month IT Learnership in Johannesburg.

The official listing confirmed the 12-month contract, paid programme, six-week rotation, Johannesburg location, technical-support responsibilities, retail-hours requirement and compulsory Matric, A+ and N+ qualifications.

The advert does not state the closing date, number of available positions, payment amount, programme start date, registered qualification, NQF level, training provider or SETA.

Read more about our process on the How We Verify Listings page.

How to apply

1. Open the official iStore application page below.
2. Confirm that the title is IT Learnership (12-Month) – iStore Retail Stores.
3. Read the complete official programme information.
4. Prepare your CV and qualification certificates.
5. Confirm that your CV shows Matric, A+ and N+.
6. Complete the online application accurately.
7. Upload the requested supporting documents.
8. Review your contact details and qualification information.
9. Submit the completed application as soon as possible.

Application closing date

No official closing date is stated in the vacancy.

The learnership was posted on 11 September 2026. Eligible applicants should apply as soon as possible because iStore may close the listing once enough suitable applications have been received.