iStore – Contact Centre Agent

Contact centre roles can help applicants build practical customer-service experience in communication, query handling, technical support, complaint resolution, call logging and customer satisfaction. Core Group is recruiting an iStore Contact Centre Agent for its Sandton-based call centre environment.

This is a permanent opportunity within the iStore – Stores division and Call Center business unit. The successful candidate will be the first line of contact for iStore clients and will assist customers with queries, product-related support and technical support.

Important: This is not advertised as a no-experience role. The official advert requires a Matric Certificate, a South African ID and at least 1 year of experience in a call centre.

At a glance

What this opportunity is

This is a permanent iStore Contact Centre Agent opportunity with Core Group in Johannesburg, Gauteng.

The Call Centre Agent is the first line of contact for iStore clients. The role is customer-service focused and involves assisting clients with queries, product-related questions and technical support.

The official advert states that the successful candidate should have high energy, a passion for communicating and an interest in helping clients.

The vacancy is based in the Call Center business unit and falls under the Customer Service functional area.

The official advert does not state the salary, benefits, working hours, shift structure, application closing date or whether weekend/public-holiday work may be required.

Who this opportunity may suit

This opportunity may suit an applicant who has a Matric Certificate, a South African ID and at least 1 year of experience in a call centre.

It may be suitable for someone who enjoys speaking to customers, resolving queries, logging calls, handling complaints and providing technical support over the phone.

The role may also suit applicants with experience in customer care, contact centre work, helpdesk support, product support, technical support, client service or complaint handling.

Because this is an iStore role, applicants with an interest in Apple products, technology, customer service and technical troubleshooting may find the opportunity especially relevant.

What you will do and learn

The official vacancy lists the following responsibilities:

Customer support and query handling

• Provide support, assistance and resolution in line with iStore trading hours.
• Handle complaints.
• Answer customer queries.
• Provide support and general information.
• Assist customers with queries on repairs in progress.

Technical support and call logging

• Resolve technical issues telephonically.
• Research technical issues where needed.
• Log all incoming telephonic requests.
• Support customers with product and technical information.
• Follow contact centre processes and procedures.

Client service and performance

• Achieve targets.
• Adhere to contact centre processes and procedures.
• Be fully conversant with Core Group’s client care and client satisfaction policies.
• Work according to service level undertakings.
• Show commitment to meeting and exceeding client expectations.

Communication and conflict handling

• Communicate effectively and efficiently with clients and co-workers.
• Use interpersonal skills in challenging situations.
• Handle irate clients professionally.
• Support conflict resolution where required.
• Maintain a professional and helpful tone during customer interactions.

Important: The duties above are based on the official vacancy. Core Group may allocate additional reasonable customer-service, contact-centre, technical-support, repair-query, call-logging or administrative duties according to business requirements.

Eligibility requirements

Applicant requirements

• Must have a Matric Certificate.
• Must have a South African ID.
• Must have at least 1 year of experience in a call centre.
• Should be professional, friendly and confident.
• Should be empathetic when dealing with customers.
• Should have good verbal and written skills.
• Should have good telephone etiquette.
• Should be able to communicate effectively with clients and co-workers.
• Should be able to handle challenging customer-service situations professionally.
• Must provide complete, accurate and truthful information during the recruitment process.

Matric and South African ID requirement explained

The official vacancy requires a Matric Certificate and a South African ID.

Applicants should state their Matric qualification clearly on the CV and should be prepared to upload proof if requested by the official application platform.

Applicants should also ensure that their personal details are accurate and match the documents they may be asked to submit during the recruitment process.

Call centre experience requirement explained

The official advert requires at least 1 year of experience in a call centre.

Applicants should clearly describe previous call centre duties on the CV. Useful examples may include inbound calls, outbound calls, customer queries, complaint handling, call logging, helpdesk support, technical support, customer service, CRM systems or repair-status queries.

Applicants should not assume that the “Entry Level” classification means no experience is required. The detailed official requirements specifically state at least 1 year of call centre experience.

Technical support requirement explained

The official responsibilities include resolving technical issues telephonically and possibly researching technical issues.

Applicants should mention any genuine technical-support, device-support, software-support, Apple-product, mobile-device, computer, helpdesk or troubleshooting experience if relevant.

Do not exaggerate technical knowledge. If your experience is mainly customer service, explain what type of queries you handled and what systems or products you supported.

Key attributes listed in the advert

The official vacancy lists the following key attributes:

• Professional.
• Friendly.
• Confident.
• Empathetic.
• Good verbal and written skill.
• Good telephone etiquette.

What this opportunity really means

This is a customer-facing contact centre role where the successful candidate will be expected to assist iStore clients professionally and efficiently.

The role includes customer queries, repair status queries, complaints, general information, technical support and call logging.

Because customers may be frustrated or unsure about products, repairs or technical issues, the role requires empathy, patience, telephone etiquette and the ability to remain calm in challenging situations.

The role also includes targets and contact centre procedures, so applicants should be prepared for a structured, performance-focused customer-service environment.

Applicants should confirm salary, benefits, working hours, shift arrangements, reporting line and any additional employment conditions directly with Core Group if shortlisted.

Application checklist

Prepare the following information and documents before applying:

• Updated CV.
• Clear copy of your South African ID, if requested.
• Copy of your Matric Certificate, if requested.
• Details of at least 1 year of call centre experience.
• Examples of customer-service experience.
• Examples of complaint handling or conflict resolution.
• Examples of call logging or contact centre systems used.
• Examples of technical support or product support, if relevant.
• Examples of repair-status query handling, if relevant.
• Examples showing telephone etiquette, communication and empathy.
• Correct employment dates and previous employer details.
• Reliable cellphone number and professional email address.
• Any supporting documents requested through the official iStore Simplify application platform.

Need assistance with CVs, certified documents and application preparation? Visit our Learnership Resources and Guides.

Important note for applicants

This is advertised as a permanent customer-service role. It is not advertised as a learnership, internship or YES youth programme.

The official advert requires at least 1 year of call centre experience, so applicants should make sure their CV clearly shows relevant experience.

The official advert does not state salary, benefits, working hours, shift pattern or application closing date.

Core Group states that personal data collected through the job opportunities section is used for recruitment purposes and, if the application is successful, for purposes connected with employment.

Core Group also states that registering a CV or receiving acknowledgement does not mean that an application will be successful or lead to employment.

About the sponsor

Core Group represents leading consumer technology brands in Sub-Saharan Africa.

The official vacancy describes iStore as the home of everything Apple and Africa’s largest Apple Premium Reseller, with physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, business and education support, training and technical support.

Core Group states that it is the leading distributor of Apple in Sub-Saharan Africa and has represented Apple in South Africa since 1995.

Learn more through the Core Group website.

Quick tips for applicants

• Apply as soon as possible because no closing date is stated in the official advert.
• Make sure your CV clearly shows your Matric qualification.
• Include your call centre experience clearly, including employer names and employment dates.
• Describe the types of calls, queries and complaints you handled.
• Mention technical support, device support or repair-status query experience if you have it.
• Use examples that show professionalism, friendliness, confidence and empathy.
• Highlight telephone etiquette and written communication skills.
• Do not exaggerate Apple product or technical-support experience.
• Check that your cellphone number and email address are correct.
• Keep proof of your online application after submitting.

Common mistakes that get applicants rejected

• Applying without a Matric Certificate.
• Applying without a South African ID.
• Applying without at least 1 year of call centre experience.
• Submitting a CV that does not clearly show call centre duties.
• Leaving complaint handling, query handling or call logging experience off the CV.
• Claiming technical-support experience that cannot be explained.
• Not showing telephone etiquette and communication skills.
• Providing incorrect employment dates.
• Using an incorrect cellphone number or email address.
• Uploading an outdated or incomplete CV.
• Waiting too long to apply when no closing date is stated.

Scam warning (important)

Applicants should apply only through the official iStore / Core Group Simplify recruitment page or another vacancy page clearly linked from an official iStore or Core Group website.

Do not pay anyone for registration, an application, an interview, a background check, training, uniform, equipment or placement. Legitimate employers do not require applicants to pay money to secure a job.

Do not share banking PINs, passwords, one-time PINs or unnecessary financial information with anyone claiming that they can guarantee an iStore or Core Group position.

Be cautious of recruitment messages sent from unofficial email addresses, private social-media accounts or cellphone numbers that request payment, favours, banking information or confidential documents outside the official application process.

Upload identity documents, qualifications and other sensitive documents only through the official and secure recruitment process.

Always return to the official vacancy page to confirm that the opportunity and application link remain genuine and available.

How this opportunity was verified

This opportunity was verified from the official iStore / Core Group Simplify recruitment listing for iStore Contact Centre Agent – Sandton.

The official listing confirmed the job title, Core Group as the employer, Johannesburg in Gauteng as the location, permanent employment type, posted date, iStore – Stores division, Call Center business unit, entry-level minimum experience classification, Customer Services primary industry and Customer Service functional area.

The official listing also confirmed the iStore description, first-line client contact role purpose, customer queries, product support, technical support, responsibilities, requirements and key attributes.

The official vacancy did not state salary, benefits, working hours, shift pattern or application closing date when last checked.

Read more about our verification process on the How We Verify Listings page.

How to apply

1. Open the official iStore / Core Group application link below.
2. Read the complete iStore Contact Centre Agent – Sandton vacancy carefully.
3. Confirm that you have Matric, a South African ID and at least 1 year of call centre experience.
4. Prepare your updated CV and any supporting documents requested by the official Simplify platform.
5. Select the Apply option on the official vacancy page.
6. Create a candidate profile or sign in if you already have one.
7. Complete all personal, education, employment and experience questions honestly.
8. Enter your call centre, customer-service, technical-support, complaint-handling and call-logging experience accurately.
9. Upload your updated CV and any documents requested by the official platform.
10. Read the terms and conditions carefully before submitting personal information.
11. Check that your cellphone number, email address, Matric details and employment dates are correct.
12. Submit the application as soon as possible while the official listing remains available.
13. Keep the application confirmation or proof of submission.

Application Closing Date

The official advert does not state an application closing date.

The vacancy was posted on 25 June 2026 and was available when last verified on 25 June 2026. Core Group may close or remove the listing once enough applications have been received or once recruitment requirements have been met.

Interested applicants should apply as soon as possible while the official listing remains available.