FEM – Claims Internships 2026

The Federated Employers Mutual Assurance Company, commonly known as FEM, is inviting applications for two Claims Intern positions at its Cape Town branch in the Western Cape.

The 12-month internship will provide exposure to claims administration, document follow-ups, stakeholder communication and general administrative support within FEM’s Claims Department.

This opportunity is suited to graduates with a relevant diploma or degree, Matric with strong English and Mathematics literacy, good communication skills and no more than six months of general administrative experience.

Important: FEM is offering two 12-month internship positions. Preference will be given to candidates who require Work Integrated Learning, but the main vacancy does not state that the opportunity is restricted only to WIL candidates.

At a glance

What this internship is

This is a 12-month workplace-based internship within the Claims Department at FEM’s Cape Town branch.

The interns will assist the department with claims administration, obtaining outstanding reports and supporting documents and communicating with different parties involved in the claims process.

The opportunity can help qualifying graduates gain practical administrative experience within a regulated financial-services and insurance environment.

The official vacancy does not promise permanent employment after the internship. Any future appointment would depend on FEM’s operational needs, recruitment processes and available vacancies.

Main duties and responsibilities

• Assist with claims-administration activities.
• Follow up on outstanding claims reports.
• Request supporting documents needed to process or assess claims.
• Follow up with employers regarding outstanding information.
• Communicate with employees involved in claims.
• Follow up with medical service providers when reports or documents are required.
• Communicate with other relevant claims stakeholders.
• Provide general administrative support to the Claims Department.
• Help maintain complete and properly organised claims documentation.
• Communicate professionally when requesting information.
• Follow FEM’s administrative and information-handling procedures.

Important: FEM may assign additional reasonable administrative, document-management, stakeholder-support or claims-related duties according to the department’s operational requirements.

Minimum requirements

• Matric / Grade 12.
• Strong functional literacy in English.
• Strong Mathematics literacy.
• A relevant diploma or degree.
• Between zero and six months of general administrative experience.
• Good communication skills.
• Ability to provide a detailed and accurate CV.

Relevant qualification explained

The vacancy requires a relevant diploma or degree but does not provide a specific list of accepted qualifications or fields of study.

Potentially relevant qualifications may include administration, business management, office management, insurance, finance or another closely related field. However, this is an interpretation of the role and not an official FEM qualification list.

Applicants should check whether their qualification provides suitable knowledge for claims administration and should state the full qualification title, institution and completion status accurately on their CV.

Candidates should not assume that an unrelated qualification will automatically be accepted. FEM will determine whether a qualification is relevant to the position.

Experience requirement explained

Applicants need between zero and six months of general administrative experience. This means candidates without formal administrative work experience may still apply, provided they meet the other requirements.

Relevant exposure may include university projects, workplace-based learning, volunteering, vacation work or short-term administrative experience involving documents, emails, data capture, filing, telephone communication or stakeholder follow-ups.

The online form specifically asks applicants whether they have zero to six months of general administrative experience. Candidates should answer according to their genuine experience and ensure their CV dates support their answer.

Work Integrated Learning preference

Preference will be given to candidates who require Work Integrated Learning as part of their qualification.

The application form asks candidates whether they require WIL and whether they have attached a WIL confirmation letter from their educational institution.

Candidates applying for compulsory WIL should obtain an official letter confirming the workplace-experience requirement. The letter should ideally include the qualification, institution, required practical period and any applicable learning requirements.

Applicants who do not require WIL may still apply because the main advert describes WIL as a preference rather than an absolute eligibility requirement. They must answer the WIL questions honestly.

Unemployment status

The online application form asks candidates whether they are currently unemployed.

However, the main vacancy does not explicitly state that unemployment is a minimum requirement. Applicants should answer the question honestly and should not misrepresent their current employment status.

Skills and competencies

• Clear verbal and written communication.
• English literacy.
• Basic numerical ability.
• Administrative ability.
• Attention to detail.
• Professional telephone and email communication.
• Ability to follow up respectfully but consistently.
• Document-management and organisational ability.
• Ability to work with different stakeholders.
• Confidential handling of claims-related information.
• Willingness to learn.
• Ability to follow procedures and meet deadlines.

Application questionnaire

The official online application form asks candidates to confirm:

• Whether they have Matric with good English and Mathematics literacy.
• Whether they have zero to six months of general administrative experience.
• Whether they have a relevant diploma or degree.
• How they rate their communication skills.
• Whether they are currently unemployed.
• Whether they require Work Integrated Learning.
• Whether they attached a WIL confirmation letter from their institution.

Candidates should answer every question truthfully. The answers should be consistent with the qualifications, dates and experience shown on the uploaded CV and supporting documents.

What applicants should understand

• There are two available Claims Intern positions.
• The internship runs for 12 months.
• The position is based at FEM’s Cape Town branch.
• A relevant diploma or degree is required.
• The accepted fields of study are not specifically listed.
• Applicants may have no general administrative experience, but should not have more than six months according to the stated experience range.
• WIL candidates receive preference.
• The salary or internship stipend is not stated.
• The working hours, benefits and internship start date are not stated.
• Accommodation, transport and relocation assistance are not mentioned.
• The internship does not guarantee permanent employment.

Application checklist

• An updated and detailed CV.
• Matric details showing English and Mathematics or Mathematical Literacy.
• The complete title of the relevant diploma or degree.
• The name of the institution where the qualification was completed or is being completed.
• Correct qualification and completion dates.
• An academic transcript, if available or requested.
• An official WIL confirmation letter if applying for compulsory workplace-based learning.
• Accurate details of any administrative experience.
• A valid identification document, if requested.
• A reliable cellphone number.
• A professional email address.

Need assistance preparing your CV or internship application documents? Visit our Learnership Resources and Guides.

About FEM

The Federated Employers Mutual Assurance Company (RF) (Pty) Ltd was established as a mutual insurer in 1936. FEM is licensed to conduct non-life insurance business and provides cover to policyholders for occupational injury and disease claims under the Compensation for Occupational Injuries and Diseases Act.

Official FEM website: https://www.fem.co.za/

Quick tips for applicants

• Apply immediately because the vacancy closes on 10 August 2026.
• Show Matric, English and Mathematics literacy clearly.
• State the complete name of your diploma or degree.
• Explain why your qualification is relevant to administration or claims work.
• Include administrative exposure from WIL, volunteering or academic projects where applicable.
• Keep the stated experience range of zero to six months in mind.
• Attach the institutional WIL letter if you require workplace-based learning.
• Check that your CV and questionnaire answers are consistent.
• Review all uploaded documents before submitting.

Common application mistakes

• Applying without a relevant diploma or degree.
• Leaving the qualification name off the CV.
• Failing to show English and Mathematics literacy.
• Not attaching the WIL letter when claiming to require WIL.
• Providing experience dates that conflict with the questionnaire.
• Submitting a brief or outdated CV.
• Assuming the internship is available outside Cape Town.
• Waiting until after close of business on the closing date.

Scam warning

• Apply only through FEM’s official Simplify recruitment platform.
• Do not pay anyone for an application, interview, assessment, training or internship placement.
• Do not share banking PINs, passwords or one-time PINs with anyone offering employment.
• Upload personal documents only through an official and secure recruitment process.
• Check that the application website address belongs to feminternships.simplify.hr.

How this opportunity was verified

This opportunity was verified from FEM’s official Simplify vacancy for two Claims Interns at its Cape Town branch.

The official vacancy confirmed the employer, department, location, number of positions, 12-month duration, duties, Matric requirement, diploma or degree requirement, administrative-experience range, WIL preference and closing date.

The application form was also reviewed. It asks about qualifications, administrative experience, communication skills, unemployment status, WIL requirements and the institutional WIL confirmation letter.

The vacancy does not state the accepted qualification fields, salary or stipend, benefits, working hours, internship start date or possibility of permanent employment.

Read more about our process on the How We Verify Listings page.

How to apply

1. Open the official FEM application page below.
2. Confirm that the vacancy title is “Claims Interns X2”.
3. Read the complete 12-month internship advert.
4. Register or sign in on the official Simplify platform.
5. Complete your personal and contact information accurately.
6. Enter your Matric, diploma or degree information.
7. Upload a detailed and updated CV.
8. Add your WIL confirmation letter if you require Work Integrated Learning.
9. Upload any additional documents requested through the application form.
10. Answer the qualification, experience and WIL questions honestly.
11. Review the complete application before submitting it.
12. Submit before close of business on 10 August 2026.

Application Closing Date

The official closing date is 10 August 2026 at close of business.

The exact closing time is not stated. Applicants should submit immediately because applications received after the deadline may not be considered.