Europcar – Call Centre Agent Learnership

Europcar is offering a six-month Car Rental Call Centre Agent Learnership in Bruma, Johannesburg. Unemployed applicants with Matric or an equivalent qualification can gain experience handling rental enquiries and reservations while working towards a nationally recognised NQF Level 3 qualification. Applications close on 12 November 2026.

At a glance

Minimum requirements

• Be unemployed and available full-time for all six months.
• Have Grade 12 (Matric) or an equivalent qualification.
• The advertised age range is 19 to 25. Europcar says it may allow flexibility depending on individual circumstances.
• Be proficient in English and able to use Microsoft Office, email and the internet.

Experience: Europcar does not specify a minimum number of years in a call centre. The application form lets you indicate that you have no experience and are willing to learn. A valid driver’s licence and the ability to speak additional South African languages are advantages.

Shifts and screening

You must be willing to work shifts, including weekends, public holidays and overtime. You must also be willing to undergo criminal and credit checks under company policy. Consider how you would travel to and from Bruma for these shifts.

What you will learn

Learners attend classes and practise what they learn in the call centre. To complete the programme, you must finish assignments, assessments and workplace tasks and put together a portfolio of evidence.

• Handle a booking from the first enquiry: check vehicle availability, explain prices and promotions, and create a reservation.
• Update a booking when a customer changes dates, needs the car for longer or cancels. Keep the customer’s records accurate.
• Listen to complaints, resolve what you can and refer more complex cases to the right person. Follow up on outstanding requests and meet the team’s call quality and productivity standards.

Documents to prepare

Prepare your CV for upload and have your Matric or equivalent qualification details ready. The advert does not list certified copies as compulsory uploads. If you have helped customers, taken bookings or handled enquiries at school, at work or as a volunteer, include one example on your CV. Visit our Learnership Resources and Guides for help.

About Europcar

Europcar offers vehicle hire in South Africa. Motus operates the Europcar and Tempest rental brands in Southern Africa. Visit the official Europcar South Africa website for more about the business.

Scam warning

Do not pay anyone to arrange an interview, run a credit check or reserve a learnership place. The advert asks applicants to agree to screening; it gives no instruction to pay a recruiter. Use the official Europcar application page and never share a banking PIN or one-time password.

How this opportunity was verified

Last verified: 6 November 2026. We checked the Europcar vacancy for the contract, qualification and deadline, and the application form for its experience question and CV upload. Read How We Verify Listings for more about our process.

Closing date

Applications close on Thursday, 12 November 2026. No closing time is given. Aim to submit by 11 November so you have time to resolve any upload problems.

How to apply

1. Open the Europcar vacancy below and select Apply on the learnership advert.
2. Enter your contact and education details, upload your CV and answer the screening questions. The salary question asks about your current earnings; it does not state a learner stipend.
3. Review your details and submit. Keep a copy of your application confirmation.

After you apply: Motus advises applicants to consider their application unsuccessful if they have not heard back within three weeks of submitting it.