Woolworths – Customer Assistant: Operations

Woolworths is recruiting a full-time Customer Assistant: Operations for its Midlands Mall store in Pietermaritzburg, KwaZulu-Natal. You need Grade 12 or a National Certificate, relevant experience in retail operations, customer service or a related field, and flexibility to work different shifts. Apply online by 6 November 2026.

Read this first

• Read this first: This is a full-time Customer Assistant: Operations position at Midlands Mall in Pietermaritzburg.
• Apply by 6 November 2026.
• Woolworths notes that preference may be given to internal candidates where this supports its Employment Equity goals.

At a glance

What you will do

• Help maintain a safe and hygienic store environment and follow Woolworths’ health, safety and security protocols.
• Manage fixed assets in support of customer service and store operations.
• Serve customers in line with Woolworths’ customer-service standards and help build lasting customer relationships.
• Control operating expenses and work within budget limits.
• Help minimise stock shrinkage through loss-prevention measures.
• Support operational tasks across departments and work with colleagues towards store and departmental goals.
• Work varied shifts to meet business needs, using communication and organisational skills to support daily operations.

Skills and qualities to highlight

• Customer service and the ability to build lasting customer relationships.
• Understanding of health, safety and security practices in a retail environment.
• Planning, organisation and effective communication with customers and colleagues.
• Ability to manage store assets and control operating expenses within budgets.
• Awareness of stock-loss prevention and store hygiene standards.
• Flexibility to work different shifts, versatility, teamwork and a positive approach to retail selling.

Minimum application requirements

• You need Grade 12 or a National Certificate.
• You need relevant experience in retail operations, customer service or a related field; no minimum number of years is specified.
• You should understand health, safety and security practices in a retail environment.
• You should be able to work different shifts and communicate effectively with customers and colleagues.
• The role is based at Midlands Mall, Pietermaritzburg, KwaZulu-Natal.

About Woolworths

Woolworths South Africa is a retailer whose businesses include Fashion, Beauty and Home and Food. This store operations role supports Woolworths’ retail work through customer service and the day-to-day upkeep of a safe, hygienic and efficient store environment. Visit the official Woolworths website.

Common application mistakes

• Select Customer Assistant: Operations, not a Woolworths Customer Assistant vacancy in Foods or Tills.
• Check that your application is for Midlands Mall in Pietermaritzburg, KwaZulu-Natal.
• Use Woolworths’ official careers page and complete its online application process; do not rely on a third-party repost as the application destination.
• Do not mistake the Grade 12 or National Certificate education level for a tertiary qualification requirement.

Scam warning

Do not pay for an application, interview or promised placement. Use the verified application links below. Never share banking PINs, passwords or one-time PINs with a recruiter.

How this opportunity was checked

The role details, application route and employer information were checked against official sources. Use the Apply Here link for the full requirements and application instructions.

How to apply

1. Open the official Woolworths careers page for Customer Assistant: Operations, reference WWL261030-1.
2. Confirm that the location is Midlands Mall, Pietermaritzburg, and review the role requirements before proceeding.
3. Apply online through the official Woolworths Career site and follow the on-page instructions.
4. Submit your application by 6 November 2026.

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Application closing date

Closing date: 6 November 2026 · Reference: WWL261030-1