Shoprite – Telesales Clerk

Applications are open for the Transpharm Telesales Clerk position at Shoprite Group in Centurion. This opportunity is aimed at candidates with Grade 12 and call centre experience who are confident handling customer orders, service enquiries, complaints, outbound sales calls and product-related communication.

At a glance

What this opportunity is

This Telesales Clerk role is focused on supporting Transpharm clients through phone, chat and email channels. The successful applicant will help take orders, respond to customer service enquiries, resolve complaints, and promote products or campaigns to existing and potential clients.

The role combines customer service, sales, order capturing, query resolution and client retention. It is suited to applicants who can work with targets, communicate clearly over the phone, handle objections professionally, and maintain accuracy when recording orders and customer information.

Who this opportunity may suit

This opportunity may suit applicants who already have call centre experience and want to work in a telesales role within a pharmaceutical wholesale and customer service environment.

• Applicants with Matric / Grade 12.
• People with inbound and outbound call centre experience.
• Applicants who are comfortable handling customer orders by phone, chat and email.
• People who can promote products, support campaigns and work towards sales targets.
• Applicants with good telephone etiquette and customer service skills.
• People who can work under pressure and resolve complaints professionally.

What you’ll do / learn

The successful applicant will support telesales, customer service and order-processing functions.

• Assist clients telephonically and electronically through chat and email.
• Take customer orders and capture them accurately on the system.
• Handle customer service enquiries and complaints.
• Perform outbound calls to existing and potential clients.
• Promote and sell products or campaigns to clients.
• Support customer retention through relationship building.
• Cross-sell and upsell products where appropriate.
• Work towards reducing dropped calls to zero.
• Maintain a 95% service level.
• Meet inbound call targets.
• Respond quickly to online clients through chat and email channels.
• Log customer queries and complaints accurately using the relevant systems.
• Follow Shoprite customer service principles and standard operating procedures.
• Conform to quality assurance guidelines.
• Aim to achieve a quality score of at least 80%.
• Maintain quality and accuracy when providing information or completing tasks.

Eligibility requirements

Essential qualification

• Matric / Grade 12.

Experience requirements

• Minimum 6 months inbound call centre experience.
• Minimum 6 months outbound call centre experience.
• Experience in client retention and sales will be advantageous.

Advantageous qualification

• Call centre certification.
• Higher learning certificate or diploma.

Knowledge and skills

• Proven ability to meet sales targets and deliver good customer service over the phone.
• Good telephone etiquette.
• Computer literacy, including MS Office, call centre software and CRM systems.
• Target-driven approach.
• Ability to perform under pressure.
• Negotiation skills and ability to handle objections.
• Ability to resolve issues and address complaints.
• Ability to work in a team.
• Ability to learn about products and systems and explain them to clients.
• Multilingual ability in English and two other South African languages.

What telesales work really involves

Telesales work is more than answering calls. In this role, the successful applicant will need to understand customer needs, explain products clearly, capture orders accurately, follow up on queries, handle complaints, promote campaigns and work towards service and sales targets.

For this application, your CV should clearly show your call centre experience, whether it was inbound, outbound or both. Include your experience with CRM systems, order capturing, complaint handling, customer retention, product sales, cold calling, upselling, cross-selling, email support, chat support and sales targets where applicable.

Application checklist

Make sure your application is complete before submitting.

• Updated CV.
• Certified copy of your South African ID, if requested during the application process.
• Matric / Grade 12 certificate.
• Proof of call centre certification, if applicable.
• Any customer service, sales, telesales, CRM or call centre training certificates, if available.
• Clear contact details, including phone number and email address.
• Make sure your CV clearly shows inbound and outbound call centre experience.

Need help with CVs, certified copies, and application tips? Use our Resources & Guides Hub.

About the sponsor

Shoprite Holdings is a South African retail group operating supermarkets, wholesale, pharmacy, furniture, digital commerce and related retail businesses across South Africa and other African markets. Transpharm is a Shoprite Group wholesale brand that distributes pharmaceutical products and surgical equipment across South Africa to Medirite counters, Medirite Plus pharmacies and third-party business-to-business customers. More information is available on the official Shoprite Holdings website and the Transpharm brand page.

Quick tips for applicants

• Clearly show your inbound and outbound call centre experience on your CV.
• Mention the number of months or years of call centre experience you have.
• Include experience with CRM systems, call centre software, MS Office, chat or email support.
• Highlight sales targets, customer retention, complaint handling and upselling experience.
• Mention the South African languages you can speak confidently.
• Use your CV profile section to show your customer service, telesales and target-driven strengths.

Common mistakes that get applicants rejected

• Applying without Matric / Grade 12.
• Not showing both inbound and outbound call centre experience clearly.
• Submitting a generic CV that does not mention telesales, customer service or sales targets.
• Leaving out CRM, call centre software or MS Office experience where applicable.
• Not mentioning language skills.
• Not checking email or phone messages after applying.
• Applying late or waiting until the closing date.
• Using unofficial WhatsApp, Facebook or third-party links instead of the official Shoprite eRecruit page.

Scam warning

Applicants should only apply through the official Shoprite eRecruit application page. Do not pay anyone for a job application, interview, assessment, background check, placement, uniform or training opportunity. If someone contacts you through WhatsApp, Facebook or another platform asking for money, treat it as suspicious and verify the vacancy through the official Shoprite careers platform.

How this opportunity was verified

This post was prepared using the official Shoprite eRecruit vacancy page for the Telesales Clerk role, reference number SHO260512-6. The listing confirms the job title, reference number, job type, location, job category, purpose of the role, objectives, qualification requirements, experience requirements, skills and closing date.

The closing date was listed as 19 May 2026 at the time of verification.

For more information about how our posts are verified, please visit our How we verify listings page.

How to apply

1. Open the official Shoprite eRecruit application link below.
2. Read the full Telesales Clerk vacancy carefully.
3. Confirm that you meet the Matric, inbound call centre and outbound call centre experience requirements.
4. Prepare your updated CV and supporting documents.
5. Complete the online application through the official Shoprite eRecruit platform.
6. Submit your application before the closing date.
7. Keep proof of submission or any confirmation email you receive.

Application Closing Date: 19 May 2026

If you do not hear from Shoprite within 14 days, please consider your application unsuccessful.