iStore – Call Centre Agent

Customer-support roles in tech retail can be a good fit for someone who communicates well, stays calm with queries, and enjoys helping people solve product or service issues. This Call Centre Agent Part Time opportunity at iStore Sandton is geared toward someone who wants a flexible customer-service role handling client queries, repair status questions, general support, and basic technical assistance in a contact-centre environment.

At a glance

What this opportunity is

This is a customer service role in iStore’s call centre, positioned as the first line of contact for clients. The role focuses on assisting customers with queries, products, technical support, repair-status follow-ups, and general support while working within contact-centre processes and service-level expectations.

Note: Although this is marked permanent, it is not a standard full-time schedule. The advert says the successful applicant will work in a flexible part-time arrangement of 108 hours per month, so it may suit someone who needs more flexibility than a normal full-time shift structure.

Who this opportunity may suit

• Someone with call-centre experience who wants a more flexible customer-service role
• An applicant who is comfortable speaking to customers about products, service issues, and technical questions
• A person who can stay calm and professional with irate or frustrated clients
• Someone interested in a tech-focused retail support environment rather than a general call-centre role

What you’ll do / learn

You’ll gain practical experience in customer support, technical query handling, repair-status follow-ups, call logging, and service-level delivery in a technology retail environment.

• Provide support, assistance, and resolution in line with iStore trading hours
• Work toward achievement of targets
• Follow contact centre processes and procedures
• Handle complaints, answer queries, and provide support and general information
• Apply Core Group’s client care and client satisfaction policies and service-level undertakings
• Demonstrate strong client service and commitment to meeting and exceeding expectations
• Communicate effectively with both clients and co-workers in challenging situations
• Resolve technical issues telephonically and research technical issues where needed
• Assist customers with status queries on repairs in progress
• Log all incoming telephonic requests accurately
• Deliver strong customer service throughout interactions

Eligibility requirements

Check the requirements below before applying.

Essential requirements

• Matric Certificate
• South African ID
• At least 1 year of experience in a Call Centre

Role-related strengths

• Professional attitude
• Friendly manner
• Confidence
• Empathy
• Good verbal and written skills
• Good telephone etiquette

What this role really means

A call centre role like this in a tech retail business usually means doing more than reading from a script. In practice, it often involves listening carefully to what the customer actually needs, helping them with product or repair questions, calming difficult conversations, and keeping records accurate while moving quickly. If you are applying, it helps to show that you can communicate clearly, stay patient under pressure, and handle both service and basic technical-support conversations confidently.

Application checklist

Make sure your application is complete before submitting.

• Updated CV
• Certified copy of South African ID
• Matric certificate / statement of results
• Clear contact details (phone + email)
• Any supporting call-centre, customer service, repair-status, or technical-support experience on your CV
• Any additional documents requested on the application portal

Need help with CVs, certified copies, and application tips? Use our Resources & Guides Hub.

About the sponsor

iStore is a retail brand within Core Group focused on Apple products, accessories, technical support, training, education, business support, and Apple-certified repairs. On its official site, iStore describes itself as a dedicated Apple hub and the largest Apple Premium Reseller in Southern Africa, while Core Group positions itself as a South African technology company representing major professional and consumer technology brands. Read more about the company on the iStore Website

Quick tips for this application

• Move your call-centre and customer-service experience near the top of your CV
• If you have dealt with repairs, product support, order updates, or technical queries before, mention that clearly
• Show that you can stay professional with difficult customers and follow contact-centre processes
• Use your CV to highlight telephone etiquette, empathy, and communication rather than only generic admin wording
• If you are comfortable with consumer technology, make that visible because it strengthens your fit for iStore support work

Mistakes to avoid

• Submitting a CV that says “customer service” but gives no examples of call-centre work
• Leaving out your Matric details or ID requirement readiness
• Not showing any experience with complaints handling, phone support, or logging calls
• Using a generic CV that does not fit a technology-focused customer-service role
• Uploading incomplete or unreadable supporting documents

Scam warning (important)

Do not pay any fee to apply for this job. Genuine recruitment for this role should happen through the official iStore / Core Group careers platform. If anyone asks for money for placement, interviews, or faster processing, use only the employer’s official application page.

How this opportunity was verified

We checked the official iStore vacancy listing for Call Centre Agent Part Time – Sandton and matched the sponsor details to iStore and Core Group’s official company pages before preparing this post.

For more information about how our posts are verified, please visit our How we verify listings page.

How to apply

1. Open the official vacancy page using the button below.
2. Read the requirements carefully and confirm that your call-centre background fits the role.
3. Prepare your CV and supporting documents.
4. Submit your application through the official iStore careers platform.