HomeChoice – Work Integrated Learning internship / IT technical support internship

Work Integrated Learning internships can help TVET graduates complete practical workplace requirements, build confidence and gain real experience in a professional environment. HomeChoice is recruiting for a Work Integrated Learning Internship in IT Technical Support at its Head Office in Cape Town, Western Cape.

This 18-month contract internship is aimed at candidates with a completed N6 National Certificate in a related IT qualification who need Work Integrated Learning experience to obtain a National Diploma.

Important: This opportunity is specifically advertised as a Work Integrated Learning Internship. Applicants should already have a relevant completed N6 National Certificate and completed practical subjects requiring WIL to obtain a National Diploma.

At a glance

What this opportunity is

This is an 18-month Work Integrated Learning Internship with HomeChoice in Cape Town.

The official advert states that the opportunity is designed to help candidates gain practical workplace experience through the HomeChoice Work Integrated Learning Internship Programme.

The successful intern will work closely with the experienced IT team based at the HomeChoice Head Office in Cape Town.

The role focuses on IT Technical Support within a retail and customer-focused environment. The intern will gain exposure to first-line technical support, hardware and software troubleshooting, user account administration, IT asset records, equipment deployment and IT project support.

The official advert does not state the stipend amount, exact start date, detailed working hours, number of available positions, benefits or whether permanent employment may be available after the internship.

Who this opportunity may suit

This opportunity may suit a TVET graduate who has completed a relevant N6 National Certificate in an IT-related field and needs Work Integrated Learning experience to obtain a National Diploma.

It may be suitable for someone who is interested in technology, problem-solving, IT support, desktop support, end-user assistance, hardware, software, user accounts and technical troubleshooting.

The role may also suit candidates who want to begin a career in IT support, helpdesk support, service desk support, infrastructure support, desktop support or technical support within a retail business environment.

Because the internship is based at the HomeChoice Head Office in Cape Town, applicants should consider whether they can travel reliably to the workplace before applying.

What you will do and learn

The official vacancy lists the following responsibilities and learning areas:

IT technical support exposure

• Gain an understanding of IT Technical Support within a retail and customer-focused environment.
• Assist with first-line technical support for end users across the business.
• Support users who need help with IT-related issues.
• Develop practical confidence in a corporate IT support environment.
• Learn how IT support helps business teams work effectively.

Hardware, software and equipment support

• Provide support with the installation of desktops, laptops, printers, mobile devices and related equipment.
• Assist with configuration of IT equipment.
• Support the maintenance of desktops, laptops, printers, mobile devices and related equipment.
• Assist with hardware troubleshooting.
• Assist with software troubleshooting.
• Support equipment deployments where required.

Support requests and user administration

• Log IT support requests.
• Track IT support requests.
• Escalate IT support requests where needed.
• Support user account administration.
• Assist with system access requests.
• Learn the importance of accurate ticket handling and escalation.

IT records, administration and projects

• Maintain IT asset records.
• Support equipment deployment records.
• Provide general administrative support within the IT department.
• Support various IT projects and technology initiatives.
• Build practical workplace habits in documentation, follow-up and communication.

Important: The duties above are based on the official vacancy. HomeChoice may allocate additional reasonable IT support, service desk, desktop support, infrastructure support, administration, asset management, troubleshooting, deployment or technology project duties according to business and internship requirements.

Eligibility requirements

Applicant requirements

• Must have a relevant completed N6 National Certificate related to IT.
• Must have completed practical subjects requiring Work Integrated Learning to obtain a National Diploma.
• Should have basic computer literacy.
• Should have a passion for technology.
• Should have good communication skills.
• Should have good problem-solving skills.
• Should be able to work effectively within a team environment.
• Should be interested in IT Technical Support within a retail and customer-focused environment.
• Should be willing to learn through practical workplace experience over 18 months.
• Must provide complete, accurate and truthful information during the recruitment process.

N6 qualification requirement explained

The official advert requires a relevant completed N6 National Certificate related to IT.

Applicants should clearly state the exact N6 qualification name, institution, completion status and date completed on their CV.

Applicants should be prepared to upload proof of the N6 National Certificate or academic record if requested through the official HomeChoice Simplify application platform.

Work Integrated Learning requirement explained

The official advert requires completed practical subjects that need Work Integrated Learning to obtain a National Diploma.

This means the opportunity is aimed at candidates who need workplace-based experience to complete the practical requirement linked to their National Diploma pathway.

Applicants should clearly explain on their CV and application profile that they require WIL experience and should provide any proof or institution letter if the application platform or HomeChoice requests it.

Basic computer literacy requirement explained

The official advert requires basic computer literacy and a passion for technology.

Applicants should show any practical computer experience, including desktop support exposure, software installation, hardware setup, printer support, mobile-device support, Microsoft Office, troubleshooting, basic networking, service desk tools or IT coursework.

Applicants should not exaggerate technical experience. It is better to clearly explain what they have learned, what they can already do and what they are willing to learn during the internship.

Communication and teamwork requirement explained

The official advert requires good communication and problem-solving skills, as well as the ability to work effectively within a team environment.

Applicants should include examples of group projects, customer service, helpdesk support, class projects, troubleshooting tasks, presentations or workplace exposure that show communication and teamwork.

Because the role supports end users across the business, applicants should be comfortable explaining technical issues clearly and professionally.

Documents to prepare

The official advert includes a required documents section but does not list the full document set in the visible advert text. Applicants should prepare the following documents in case the official application platform requests them:

• Updated CV.
• Clear copy of South African ID or valid identity document, if requested.
• Proof of relevant completed N6 National Certificate related to IT, if requested.
• Academic record or statement of results, if requested.
• Proof that Work Integrated Learning is required to obtain the National Diploma, if requested.
• Any supporting documents requested through the official HomeChoice Simplify application platform.

Skills and personal attributes that may help

• Interest in IT support and troubleshooting.
• Passion for technology.
• Basic computer literacy.
• Ability to communicate clearly with end users.
• Problem-solving ability.
• Teamwork and willingness to learn from experienced IT staff.
• Interest in desktops, laptops, printers, mobile devices and software support.
• Ability to log, track and follow up support requests.
• Attention to detail when maintaining IT asset records.
• Professional conduct when supporting users across the business.
• Willingness to complete an 18-month WIL internship.

What this opportunity really means

This is a structured Work Integrated Learning opportunity for an IT-related N6 graduate who needs practical workplace exposure to complete a National Diploma requirement.

The successful intern should expect hands-on IT support experience, first-line user support, hardware and software troubleshooting, system access support, IT asset recordkeeping, support request tracking and IT project support.

The role is useful for candidates who want to build a career in IT technical support, service desk support, desktop support or infrastructure support.

Applicants should understand that this is an 18-month contract internship. It is not advertised as a permanent job.

Applicants should confirm stipend, salary, start date, working hours, reporting line, WIL documentation requirements, workplace arrangements and any additional internship conditions directly with HomeChoice if shortlisted.

Application checklist

Prepare the following information and documents before applying:

• Updated CV.
• Details of your completed N6 National Certificate in a related IT qualification.
• Proof of your completed N6 qualification, if requested.
• Academic record or statement of results, if requested.
• Proof that Work Integrated Learning is required to obtain your National Diploma, if requested.
• Examples of computer literacy and IT coursework.
• Examples of hardware or software troubleshooting exposure.
• Examples of desktop, laptop, printer or mobile-device support, if applicable.
• Examples of user support, customer service, helpdesk or service desk exposure, if applicable.
• Examples of teamwork, communication and problem-solving.
• Reliable cellphone number and professional email address.
• Any supporting documents requested through the official HomeChoice Simplify application platform.

Need assistance with CVs, certified documents and application preparation? Visit our Learnership Resources and Guides.

Important note for applicants

This is an 18-month Work Integrated Learning Internship. It is not advertised as a permanent job.

The official advert requires a relevant completed N6 National Certificate related to IT and completed practical subjects requiring Work Integrated Learning to obtain a National Diploma.

The official advert requires basic computer literacy, a passion for technology, good communication skills, good problem-solving skills and the ability to work effectively within a team environment.

The official advert does not state the stipend amount, exact start date, detailed working hours, number of available positions, benefits or whether permanent employment may be available after the internship.

The official application terms state that HomeChoice may process personal information for recruitment and selection purposes in line with POPIA, and may verify qualifications, employment history and references or conduct lawful background checks where relevant.

The official application terms also state that HomeChoice may communicate with applicants through email, SMS, WhatsApp or other secure chat-based messaging platforms for recruitment-related communication only.

About the sponsor

HomeChoice is a South African retail business and forms part of the wider Weaver Fintech ecosystem.

The official Weaver Fintech website lists HomeChoice (Pty) Ltd as the retail business located at 78 Main Road, Wynberg, Cape Town.

HomeChoice is connected to a wider digital ecosystem that supports customers through shopping, lending, insurance and payment-related services.

The official HomeChoice vacancy describes the company as one of South Africa’s leading omnichannel retailers.

This internship is based within the ICT Tech & Engineering division and ICT Tech & Infrastructure business unit, supporting technology and technical services in a retail environment.

Learn more through the official HomeChoice website, and official Weaver Fintech website

Quick tips for applicants

• Apply before the official closing date of 18 July 2026.
• Submit by 17 July 2026 to reduce the risk of missing the deadline.
• Make sure your CV clearly shows your completed N6 National Certificate related to IT.
• Clearly explain that you require Work Integrated Learning to obtain your National Diploma.
• Highlight computer literacy and IT support coursework.
• Include examples of desktop, laptop, printer, mobile-device, software or hardware troubleshooting exposure if you have it.
• Include any service desk, helpdesk, customer support or user support exposure if relevant.
• Show that you communicate well and can work in a team environment.
• Use examples that show problem-solving and willingness to learn.
• Do not exaggerate technical experience. Be clear about what you know and what you are still learning.
• Check that your cellphone number and email address are correct before submitting.
• Read the POPIA and recruitment communication terms before submitting personal information.

Common mistakes that get applicants rejected

• Applying without a relevant completed N6 National Certificate related to IT.
• Not showing that Work Integrated Learning is required to obtain a National Diploma.
• Submitting a CV that does not clearly show IT studies or technical interest.
• Leaving computer literacy, troubleshooting or user-support exposure off the CV where relevant.
• Not showing communication, teamwork and problem-solving skills.
• Claiming technical support experience that cannot be explained.
• Providing incorrect qualification, institution or completion details.
• Using an incorrect cellphone number or email address.
• Uploading an outdated or incomplete CV.
• Ignoring the official closing date.
• Applying through unofficial links instead of the official HomeChoice Simplify vacancy page.
• Submitting the application after 18 July 2026.

Scam warning (important)

Applicants should apply only through the official HomeChoice Simplify recruitment page or another vacancy page clearly linked from an official HomeChoice website.

Do not pay anyone for registration, an application, an interview, background checks, training, laptop setup, equipment, software access or placement. Legitimate employers do not require applicants to pay money to secure an internship opportunity.

Do not share banking PINs, passwords, one-time PINs, email passwords, system passwords or unnecessary financial information with anyone claiming that they can guarantee a HomeChoice internship.

Be cautious of recruitment messages sent from unofficial email addresses, private social-media accounts or cellphone numbers that request payment, favours, banking information or confidential documents outside the official application process.

Upload identity documents, qualifications and other sensitive documents only through the official and secure recruitment process.

Always return to the official HomeChoice vacancy page to confirm that the opportunity and application link remain genuine and available.

How this opportunity was verified

This opportunity was verified from the official HomeChoice Simplify recruitment listing for Work Integrated Learning Internship (18 Months) – IT Technical Support.

The official listing confirmed the job title, employer, Cape Town location, Western Cape province, contract employment type, posted date, closing date, ICT Tech & Engineering division, ICT Tech & Infrastructure business unit, internship minimum experience, retail primary industry, Information Technology functional area and 18-month contract term.

The official listing also confirmed the programme purpose, HomeChoice Head Office location wording, IT Technical Support focus, first-line support duties, installation and configuration support, support request logging and escalation, user account administration, IT asset recordkeeping, IT project support, N6 qualification requirement, WIL requirement, computer literacy requirement and communication, problem-solving and teamwork requirements.

The official advert did not state the stipend amount, exact start date, detailed working hours, number of available positions, benefits or whether permanent employment may be available after the internship when last checked.

Read more about our verification process on the How We Verify Listings page.

How to apply

1. Open the official HomeChoice application link below.
2. Read the complete Work Integrated Learning Internship advert carefully.
3. Confirm that you have a relevant completed N6 National Certificate related to IT.
4. Confirm that you have completed practical subjects requiring WIL to obtain a National Diploma.
5. Prepare your updated CV and any supporting documents requested by the official Simplify platform.
6. Select the Apply option on the official vacancy page.
7. Create a Simplify candidate profile or sign in if you already have one.
8. Complete all personal, education, qualification, WIL and experience questions honestly.
9. Enter your N6 IT qualification, WIL requirement, computer literacy, IT support, troubleshooting, user support, hardware, software and teamwork information accurately.
10. Upload your CV and any documents requested by the official platform.
11. Read the POPIA and recruitment communication terms carefully before submitting personal information.
12. Check that your cellphone number, email address, qualification details and uploaded documents are correct.
13. Submit the application by 17 July 2026 where possible.
14. Keep the application confirmation or proof of submission.

Application Closing Date

The official closing date is 18 July 2026.

The official vacancy does not state the exact closing time. Applicants should submit by 17 July 2026 to reduce the risk of missing the deadline because of technical issues, missing documents or an incomplete online profile.