Description
The Walk-in Client Service Administrator plays a key role in delivering frontline service to clients visiting our offices. This temporary role is responsible for assisting clients with the FundsAtWork Retirement claim process, handling beneficiary nominations, and providing accurate and timely administrative support. The successful candidate will ensure that client interactions are professional, efficient, and aligned with company service standards.
About the Company
Momentum Metropolitan Holdings operates through well-known brands such as Metropolitan, Momentum, Multiply, Guardrisk, and Eris Property Group.
Programme\Position Offerings
- Position: Walk-in Client Service Administrator (Temporary)
- Location: Cape Town, Western Cape, South Africa
- Job Type: Temporary Position
- Cluster: Momentum Corporate
- Role Family: Client Services
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Key Responsibilities
- Assist walk-in clients with queries and the completion of required documents
- Respond to and resolve basic enquiries within agreed service level agreements
- Maintain and update the walk-in client register daily
- Gain a good understanding of Momentum Corporate departments to effectively direct enquiries
- Uphold professionalism and deliver outstanding customer service
- Handle queries and stakeholder interactions in line with Treating Customers Fairly (TCF) principles
- Capture and update beneficiary details accurately and liaise with stakeholders to ensure information accuracy
Eligibility Criteria
- Matric qualification or equivalent
- Minimum 1 year of administration and data capturing experience
- Intermediate MS Excel proficiency
- Experience in Employee Benefits will be advantageous
Competencies
- Strong attention to detail
- Excellent time management
- Effective communication skills
- Strong planning and organisational ability
- Good interpersonal skills
How to Apply
Please ensure that your application includes an updated CV and any relevant supporting documents.
- Closing Date: 29 July 2025
- Reference Number: NOV250715-1