Discovery – Internship Programme – Group Life

Description

Discovery Corporate and Employee Benefits is recruiting for the Internship Programme – Group Life within the Client Service function. This 12-month internship provides unemployed graduates with practical exposure in Group Life Operations, supporting administrative and operational processes across areas such as underwriting, billing, claims, disability management, and back-office administration.

About Discovery

Discovery is a South African-founded financial services organisation offering products and services across health, life insurance, short-term insurance, investments, and wellness solutions.

Programme\Position Offerings

• Position Title / Programme Name: Internship Programme – Group Life
• Division / Business Unit: Discovery Corporate and Employee Benefits
• Function: Client Service (Group Life Operations)
• Location: Gauteng , South Africa
• Employment Type: Internship (12 months)
• Industry: Financial Services / Employee Benefits

Key Responsibilities

• Compile broker reports using internal systems (SFE and Compass).
• Index documentation correctly on the relevant system.
• Coordinate medical requirements requests for members exceeding the free cover limit (via brokers or Service Consultants).
• Support member onboarding by loading member details and coordinating nurse-completed medical documentation with the Smart Service team.
• Manage billing portfolios (30–40 Debit Order schemes or 25–35 EFT schemes, standard schemes).
• Monitor and manage work items to meet Service Level Agreements (SLAs).
• Assist with claims assessment for new notification claims under close supervision.
• Support reminder communications for pending Global Education Protector (GEP) claims.
• Assist with compiling reporting related to GEP claims.

Attributes Required

• Strong attention to detail with a structured, process-driven approach.
• Clear communication skills and ability to collaborate within a team.
• Action-oriented, accountable, and resilient in a fast-paced environment.
• Self-aware, trustworthy, and committed to self-development.
• Able to plan and align tasks to meet turnaround times and SLAs.

Eligibility Criteria

• Matric / Grade 12 (essential).
• BCom Degree or Honours.
• Must be aged 18–30 (essential).
• Must be a South African citizen by birth or naturalised before 27 April 1994.
• No work experience (essential).
• No previous internship or graduate programme in any industry or government institution.

How to Apply

Please ensure that your application includes an updated CV and any relevant supporting documents.