Description
Clover is inviting motivated and enthusiastic individuals to apply for its Call Centre Learnership Programme. Successful candidates will receive both practical work experience at Clover’s Customer Service Centre in Constantia Park (Roodepoort) and formal training, leading to an NQF qualification. This is an ideal opportunity to kick-start a career in customer service within a call centre environment.
About Clover
Clover is a leading branded consumer goods and beverages group in South Africa, known for its diverse portfolio of dairy and non-dairy products. The company operates across the country with an extensive distribution network and a strong presence in retail and food service sectors.
Programme Offerings
- Position: Learner: CSC – Call Centre Learnership
- Location: Roodepoort, Gauteng, South Africa
- Job Type: Learnership
- Department: Customer Service Centre
- Number of Positions: 15
- Education Required: Grade 12 / National Certificate
- Category: Customer Service
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Eligibility Criteria
- Grade 12 / National Senior Certificate (obtained between 2020–2024)
- Minimum average of 55% for English and Mathematics or Maths Literacy
- Computer literacy (Advanced)
- Currently unemployed
- Must not have participated in a learnership before
Key Competencies
- Proactive and action-oriented
- Honest, consistent, and committed
- Strong interpersonal skills and teamwork orientation
- Customer-focused with effective communication skills
- Able to apply basic numerical principles
- Motivated and accountable
Responsibilities
- Deliver excellent customer service through inbound and outbound interactions
- Resolve queries and escalate complaints to appropriate stakeholders
- Accurately capture and confirm customer orders as per standard operating procedures
- Communicate account status and order issues clearly to customers
- Upsell Clover and partner products, including promotions and special offers
- Promote team cooperation, assist colleagues, and contribute to team goals
- Take part in team meetings and contribute to shared responsibilities
- Maintain visual information and reporting standards
How to Apply
Please ensure that your application includes an updated CV and any relevant supporting documents.
- Closing Date: 29 July 2025
- Reference Number: CLO250722-1