Specsavers – Frontliner (Durban)

Description

Join our Specsavers Workshop team as a Frontliner in Durban, KwaZulu-Natal. This permanent role is a key position within the Retail Practices department, where you will be the first point of contact for our patients. Your role involves managing appointments, handling enquiries, and providing excellent administrative support to ensure a smooth and efficient patient experience.

About Spec-Savers South Africa

Spec-Savers South Africa is part of a global network dedicated to providing high-quality optometry services. They focus on delivering exceptional customer service and creating a welcoming environment for every patient, ensuring that each visit is both comfortable and professional.

Position Details

• Job Title: Frontliner Specsavers Workshop
• Position Type: Permanent
• Location: Durban, KwaZulu-Natal, South Africa
• Business Unit: Spec-Savers South Africa
• Department: Retail Practices

Eligibility Criteria

• Must hold a Grade 12 (Matric) certificate
• Previous experience in a customer service, receptionist, or administrative role is an advantage (experience in optometry, medical, or retail environments is preferred)

Required Skills & Competencies

• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Proficiency in computer systems and appointment scheduling software
• A customer-focused mindset with a professional and friendly demeanour
• Ability to work efficiently in a fast-paced environment
• High attention to detail and accuracy in handling patient information
• Availability to work flexible hours, including weekends if required
• Knowledge of optical products and medical aid procedures is advantageous

Duties & Responsibilities

• Patient Reception & Customer Service:
  • Greet and welcome patients with a friendly, professional demeanour
  • Assist patients with check-ins and respond to enquiries about services, products, and procedures
• Appointment Scheduling & Management:
  • Manage patient appointments, including confirmations, reminders, and rescheduling as needed
• Administrative Support:
  • Maintain and update patient records, ensuring confidentiality and accuracy
  • Assist with insurance verification, claim processing, and general clerical tasks
• Optical Product Assistance:
  • Help patients select eyewear by providing guidance on frame styles and lens options
  • Ensure product displays are tidy and well-organised
• Billing & Payments:
  • Process payments for services and products, including handling cash, card payments, and medical aid claims
  • Address patient payment inquiries and resolve billing issues
• General Practice Support:
  • Maintain a clean and organised front office and waiting area
  • Support the practice with any other tasks necessary for smooth daily operations

How to Apply

Please ensure that your application is complete.

Reference Number: KFM250313-1

Closing Date: 23 March