Description
Metropolitan Life is recruiting an L&D Facilitator Intern (Temporary) within the Operations role family. This opportunity focuses on delivering effective learning experiences and facilitation support to enable individual, team, and business performance, including end-to-end learning event delivery, stakeholder engagement, assessment administration, reporting, and post-learning initiatives. The role offers remote work some of the time and is listed as anywhere in South Africa.
About Metropolitan Life
Metropolitan Life is a financial services brand within the Momentum Group (Momentum Metropolitan Holdings), providing insurance and financial wellness solutions .The business offers products such as funeral and life insurance, savings-related solutions, hospital cash-back cover, and retirement offerings.
Programme\Position Offerings
- Position Title / Programme Name: L&D Facilitator Intern
- Division / Business Unit: Metropolitan Life (Cluster)
- Role Family: Operations
- Location: Anywhere in South Africa (Remote some of the time)
- Province: Gauteng
- Employment Type: Temporary (Internship)
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Key Responsibilities
- Deliver learning events, interventions, and programmes aligned to business and learning needs.
- Own the end-to-end learning experience to ensure strong learner engagement and achievement of learning goals.
- Adapt facilitation methods to suit various learning styles and improve learning outcomes.
- Engage with the L&D team, subject matter experts, and stakeholders to remain up to date on content changes.
- Coordinate learning logistics with the relevant coordinator to ensure smooth delivery.
- Gather evaluation feedback, compile reports, and provide insights on content uptake and effectiveness.
- Provide feedback on learner progress, participation, and performance.
- Maintain accurate recordkeeping on relevant systems.
- Administer assessments in line with regulations and policies to determine learner competence.
- Identify and deliver post-learning initiatives to embed learning and support continued application.
Attributes Required
- Confident facilitator with strong presentation and communication capability.
- Well-organised, deadline-driven, and able to manage multiple learning interventions.
- Strong interpersonal skills with the ability to build stakeholder relationships.
- Analytical and detail-oriented with strong reporting and documentation ability.
- Service-focused, professional, and able to provide constructive feedback.
- Comfortable operating within regulated environments and following policies and procedures.
Eligibility Criteria
- Matric (or equivalent).
- Degree in Human Resources, Learning and Development, or a related field.
- 6 months to 1 year learning facilitation/tutoring experience.
- Exposure to insurance or financial services environment (preferred).
- Valid driver’s license.
- Proficient in MS Office.
- Knowledge and capability in:
- Skills development and adult learning principles/methodologies
- Learning lifecycle
- Business processes, products, and regulations (financial services/insurance context)
- Planning and organising, providing feedback, and numeracy
How to Apply
Please ensure that your application includes an updated CV and any relevant supporting documents.
- Application Closing Date: 16 January 2026
- Reference Number: MMH260106-6