Description
SITA is offering a Graduate (Service Desk) opportunity on a 1-year limited contract in Johannesburg. The role supports user account administration and basic IT support activities, with a strong focus on access provisioning, resolving login issues, and ensuring account processes comply with security and documentation standards.
About SITA
SITA is a global air transport technology company that provides IT and communications solutions to airports, airlines, and border agencies. The organisation supports critical operational systems across the aviation ecosystem.
Programme\Position Offerings
- Position Title / Programme Name: Graduate (Service Desk) – 1 Year Limited Contract
- Division / Business Unit: Early Careers / Service Desk
- Location: Johannesburg, South Africa
- Employment Type: Limited Contract (12 months)
- Industry: Aviation Technology / IT Services
- Work Arrangement: Hybrid flexibility may apply (team-dependent)
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Key Responsibilities
- Create and manage user accounts according to defined standards and procedures.
- Troubleshoot and resolve login issues after account creation.
- Handle access-related errors (e.g., duplicate usernames, permissions, and access issues).
- Capture user details accurately, ensuring correct spelling and information.
- Maintain documentation and apply required naming conventions.
- Support compliance with security and access control requirements.
Attributes Required
- Strong attention to detail and accuracy.
- Organised and able to follow structured, repeatable processes.
- Clear communication and customer-focused approach.
- Basic problem-solving capability, especially relating to user access issues.
- Teamwork and results orientation.
Eligibility Criteria
- Matric / Grade 12 (required).
- Basic PC literacy (email, systems navigation, data entry).
- Active Directory knowledge (advantageous).
How to Apply
Please ensure that your application includes an updated CV and any relevant supporting documents.
- Job ID: 10058