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Tracker: 24 HR Critical Services Learnership 2023

Tracker Learnership Programme 2023/24 in Randburg

Are you a young South African with great potential? Do you dream of a career in the call centre industry?

Tracker Connect is offering an incredible opportunity for 8 young individuals to join their 24HR Critical Services Learnership.

This learnership, based at Tracker Head Office in Johannesburg, aims to equip unemployed youth with the necessary call centre skills, experience, and knowledge to provide excellent customer service.

If you’re looking to kick-start your career in a highly pressurized yet rewarding environment, this could be the opportunity you’ve been waiting for!

Key Outputs of the Learnership

The learnership program is designed to provide a comprehensive learning experience that combines theoretical knowledge with practical workplace experience.

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By the end of the program, participants will have acquired 132 credits and developed the following competencies:

  • Becoming a one-stop call resolution employee
  • Capturing and updating information accurately
  • Maintaining customer service standards in a highly pressurized environment
  • Handling electronic communication effectively
  • Assisting with data integrity campaigns
  • Providing exceptional call centre services
  • Responding to inbound emergency calls in a professional manner
  • Activating and actioning events according to established policies and procedures
  • Coordinating and facilitating recovery activities nationwide
  • Offering detailed feedback to Tracker clients as needed
  • Logging information accurately in the relevant system
  • Building and enhancing stakeholder relationships through excellent telephone skills and etiquette
  • Identifying callers using set authentication rules
  • Providing continuous feedback to relevant stakeholders
  • Collaborating with internal role players to ensure excellent service delivery
  • Following up on calls and queries within specified timelines
  • Contributing to the continuous improvement of departmental metrics
  • Ensuring accuracy and correctness of all data inputs
  • Adhering to quality standards in all call centre activities
  • Compiling inspection reports on unresponsive vehicles
  • Reporting any deviations from procedures to the Supervisor
  • Maintaining professional liaison with Tracker departments and service providers
  • Engaging in regular communication with relevant stakeholders
  • Providing feedback and assistance in resolving client complaints and queries

Minimum Requirements

To be eligible for this learnership opportunity, applicants must meet the following minimum requirements:

  • South African Citizen with a valid SA ID
  • Ages between 18 and 35 with no Criminal Record
  • Matric qualification with a minimum D/Level 4 symbol pass in English language
  • Currently unemployed and not studying full-time
  • Passion for customer service and a professional attitude
  • Excellent interpersonal skills
  • Detail-oriented with a desire and potential to learn
  • Ability to handle a constantly changing and pressurized environment
  • Willingness to work in a multi-skilled environment
  • Basic computer skills

Please note that preference will be given to applicants from designated groups in accordance with Tracker’s policies.

A minimal stipend will be offered as remuneration to cover basic expenses during the 12-month duration of the learnership.

How to Apply

If you believe you meet the minimum requirements and are ready to embark on this exciting journey, don’t miss this opportunity!

Submit a comprehensive CV, certified copies of your ID and qualifications, a letter from your ward councillor, and any other supporting documents via email. Remember, the application deadline is 24 May 2023.

In case you are not contacted within 4 weeks, please consider your application unsuccessful.

Don’t let this chance slip away. Apply now and pave the way for a promising career in the call centre industry with Tracker Connect!

About Tracker

Tracker is a renowned company in South Africa that specializes in vehicle tracking and stolen vehicle recovery services.

With a commitment to excellence and innovation, Tracker has become a trusted name in the industry, providing cutting-edge technology and exceptional customer service.

Apart from their core operations, Tracker also offers learnership opportunities for individuals who are eager to enter the dynamic world of vehicle tracking and call center services.

Here’s why their learnerships are so enticing for those seeking employment at Tracker:

1. Professional Development and Training: Tracker’s learnership programs are designed to provide comprehensive training and development opportunities to young individuals.

By participating in these learnerships, individuals gain valuable knowledge and skills related to vehicle tracking, call center operations, customer service, and other relevant areas.

This ensures that learners are equipped with the necessary competencies to excel in their future roles.

2. Practical Work Experience: Tracker understands the importance of practical experience in bridging the gap between theory and real-world application.

Their learnerships include practical work experience components where participants get the opportunity to work in a professional environment, applying the knowledge and skills they have acquired.

This hands-on experience is invaluable for building confidence and competence in the field.

3. Industry Exposure: Joining Tracker through a learnership provides individuals with an insider’s view of the vehicle tracking and stolen vehicle recovery industry.

Learners have the chance to interact with industry experts, learn about the latest technologies and trends, and gain a deeper understanding of the operations and challenges within the field.

This exposure broadens their horizons and prepares them for a successful career in the industry.

4. Career Pathway: Tracker’s learnership programs serve as a stepping stone for individuals who wish to pursue long-term careers within the company.

Successful completion of a learnership opens doors to various entry-level positions, allowing learners to kick-start their professional journey with a reputable organization.

With Tracker’s commitment to employee growth and development, learners have the opportunity to climb the career ladder and take on more challenging roles as they progress.

5. Supportive Learning Environment: Tracker values the growth and well-being of its learners.

Throughout the learnership journey, participants receive guidance and support from experienced professionals who act as mentors.

This ensures that learners have access to the necessary resources, feedback, and assistance they need to thrive in their roles.

The supportive learning environment at Tracker promotes personal and professional growth, fostering a sense of belonging and commitment among learners.

6. Employment Opportunities: One of the most attractive aspects of Tracker’s learnerships is the potential for employment.

As learners gain practical experience, develop their skills, and demonstrate their capabilities, Tracker may offer permanent positions to those who excel during their learnerships.

This presents a fantastic opportunity for learners to secure stable employment and build a long-term career within the company.

Tracker’s learnerships provide a gateway to a rewarding career in the vehicle tracking and call center industry.

With a strong focus on training, practical experience, career development, and support, Tracker empowers individuals to reach their full potential and make a meaningful contribution to the company’s success.

If you’re passionate about the industry and eager to learn and grow, a learnership with Tracker could be your ideal pathway to success.