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Telesure Investment Holdings Learnership 2023

Telesure Investment Holdings Learnership Programme 2023/24 in Gauteng

Are you passionate about developing long-term relationships with customers while achieving sales targets?

Then, a Sales Representative role might be the perfect fit for you! In this article, we will discuss the job purpose, responsibilities, and required qualifications of a Sales Representative in a clear and easy-to-understand manner.

Job Purpose

The main objective of a Sales Representative is to achieve sales targets by effectively managing customer relationships.

This requires maintaining high-quality standards and ensuring positive customer experiences throughout the sales process.

Customer Relationships Development

To develop new relationships and rapport with customers, Sales Representatives connect with and make calls (by telephone or in-person) to allocated customers.

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The goal is to ensure positive customer experiences at all times.

Customer Management (External)

Sales Representatives effectively manage inbound and outbound contacts from start to finish with customers, regardless of the data distribution channel.

They help manage clients by carrying out standard activities, delivering efficient customer service levels through effective call management, and by delivering the TIH Service Way through personal effort and through others.

Customer Needs Clarification

Sales Representatives strive to understand each customer’s unique profile and identify a relevant course of action based on customer needs.

They undertake an appropriate course of action ensuring customer satisfaction by asking relevant questions to evaluate the customer’s level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

Sales Representatives identify the products or services that best meet the customer’s stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.

Performance Management

Sales Representatives prioritize their workflow and achieve operational requirements and service delivery through effective time and attendance management.

They also contribute to the achievement of organizational objectives by understanding and delivering the required individual targets (e.g., achieving talk time targets, sales and lead targets, etc.).

Customer Relationship Management (CRM)

Data Sales Representatives schedule follow-up actions and enter relevant information into the customer relationship management system after each contact with a customer.

This helps create a call plan and ensures that the organization has quality data to enable effective customer retention and business development activities.

Operational Compliance

Sales Representatives develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to their work.

They adhere to mandatory procedures to ensure their work is undertaken to the required standards.

Personal Capability

Building Sales Representatives develop their capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.

They also maintain an understanding of products and relevant technology, external regulation, and industry best practices through ongoing education.

General Education

To qualify for a Sales Representative role, one must have completed Matric/Grade 12 or SAQA Accredited Equivalent (Essential). As a registered Financial Service Provider, the organization mandates that all representatives are fit and proper at all times.

By applying for this role, applicants consent to having their relevant qualifications and/or accreditation verified.

About Telesure Investment Holdings

Telesure Investment Holdings (TIH) is a financial services provider headquartered in Johannesburg, South Africa.

The company was established in 1998 and has since grown to become a leading insurer in South Africa, offering a range of products and services to its customers.

One of the ways in which TIH invests in the development of its employees is through its learnership programs.

These learnerships provide on-the-job training and development opportunities for individuals who are interested in pursuing a career in the insurance industry.

TIH’s learnership programs are designed to provide participants with a comprehensive understanding of the insurance business and the skills needed to succeed in this field.

Participants receive both theoretical and practical training, which includes learning about TIH’s products and services, customer service skills, and compliance requirements.

What makes TIH’s learnership programs interesting for people who want to work there is that they offer a pathway to a long and successful career within the company.

Participants who successfully complete the program have the opportunity to apply for permanent positions within TIH, depending on their performance and available vacancies.