Description
Specsavers is offering a Frontliner position where you will be the first point of contact for their patients. In this permanent role, you will be responsible for creating a welcoming atmosphere, managing appointments, handling inquiries, and providing vital administrative support. Your exceptional communication skills and keen attention to detail will ensure a smooth and efficient patient experience.
About Spec-Savers South Africa
Spec-Savers South Africa is part of a global network committed to delivering high-quality optometry services. They offer optometry and hearing care, comprehensive eye tests, a wide range of eyewear—including glasses and contact lenses—and advanced hearing solutions. With an extensive network of stores the company aims to provide high-quality and affordable care.
Position Details
- Job Title: Frontliner Specsavers Vryheid
- Contract Type: Permanent
- Location: Vryheid, KwaZulu-Natal, South Africa
- Department: Retail Practices
- Business Unit: Spec-Savers South Africa
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Eligibility Criteria
- Must have a Grade 12 (Matric) certificate or equivalent
- Previous experience in a customer service, receptionist, or administrative role is an advantage (experience in an optometry, medical, or retail environment is preferred)
Required Skills & Competencies
- Excellent verbal and written communication skills
- Strong organisational and multitasking abilities
- Proficiency in computer systems and appointment scheduling software
- A customer-focused mindset with a professional and friendly demeanour
- Ability to work efficiently in a fast-paced environment
- High attention to detail and accuracy in handling patient information
- Availability to work flexible hours, including weekends if required
- Knowledge of optical products and medical aid procedures is advantageous
Duties & Responsibilities
- Patient Reception & Customer Service:
- Greet and welcome patients with a friendly, professional demeanour
- Assist patients with check-ins and provide information on services, products, and procedures
- Appointment Scheduling & Management:
- Manage patient appointments, confirm upcoming visits, and coordinate rescheduling or cancellations
- Administrative Support:
- Maintain and update patient records accurately, ensuring confidentiality
- Assist with insurance verification, processing claims, and handling general office tasks such as filing and data entry
- Optical Product Assistance:
- Guide patients in selecting eyewear and offer advice on frame styles and lens options
- Ensure product displays are tidy, well-organised, and up-to-date
- Billing & Payments:
- Process payments for services and products, including cash, card, and medical aid claims
- Assist patients with billing inquiries and resolve issues as needed
- Coordination & Communication:
- Collaborate with optometrists and other staff to ensure a seamless patient experience
- Communicate effectively with patients regarding appointment reminders, follow-ups, and special promotions
- General Practice Support:
- Maintain a clean and organised front office and waiting area
- Ensure all necessary materials and supplies are readily available
- Perform any other tasks as required to support daily operations
How to Apply
Please ensure applications are complete. Refer to further details in the link below.
Reference Number: KFM250317-3
Closing Date: 27 March 2025