Description
SITA is recruiting a Graduate on a 1-year limited contract to support user account administration and basic IT support. The role focuses on creating and managing system access, resolving login issues, and ensuring account-related tasks follow security standards and procedures.
About SITA
SITA is a global technology and communications provider for the air transport industry, supporting airports, airlines, borders, and related travel operations with IT systems and services.
Programme\Position Offerings
- Position Title / Programme Name: Graduate (Service Desk) – 1 Year Limited Contract
- Division / Business Unit: Early Careers (Service Desk / IT Support focus)
- Location: Johannesburg, South Africa
- Employment Type: Limited Contract (1 year)
- Work Arrangement: Hybrid (up to 2 days work-from-home, depending on team needs)
- Industry: IT / Aviation Technology (Air Travel & Transport)
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Key Responsibilities
- Create and manage user accounts according to defined standards and procedures.
- Troubleshoot and resolve login issues after account creation.
- Resolve common access problems (e.g., duplicate usernames, permission/access issues).
- Capture user details accurately (spelling, information integrity, correct records).
- Maintain documentation and follow naming conventions.
- Support compliance with security and access control requirements.
Attributes Required
- Strong attention to detail and accuracy (critical for access/security tasks).
- Organised and able to follow structured processes.
- Basic problem-solving mindset and willingness to learn.
- Clear communication and a customer-focused approach.
- Teamwork and professionalism when handling user access requests.
Eligibility Criteria
- Matric / Grade 12 is required.
- Basic PC literacy (email, navigating systems, data entry).
- Knowledge of Active Directory is advantageous.
- Able to work in a role that requires adherence to security and access control practices.
How to Apply
Please ensure that your application includes an updated CV and any relevant supporting documents.