Description
Shoprite Group of Companies is seeking a dedicated and service-driven Customer Support Specialist to join its Shoprite Send team based in Brackenfell, Cape Town. The role involves managing customer and store queries, onboarding new customers, processing registrations, and ensuring efficient resolution of support requests. The successful candidate will act as the key liaison between customers, internal departments, and the Shoprite Send team, ensuring a seamless customer experience.
About Shoprite Group of Companies
The Shoprite Group is Africa’s largest fast-moving consumer goods (FMCG) retailer, operating over 3,500 stores across the continent. Headquartered in Brackenfell, Western Cape, the group serves millions of customers daily through brands such as Shoprite, Checkers, Usave, and OK Furniture.
Programme\Position Offerings
- Position Title: Customer Support Specialist
- Division / Business Unit: Shoprite Send
- Department: Finance / Customer Operations
- Location: Brackenfell, Cape Town, Western Cape, South Africa
- Employment Type: Permanent
- Industry: Retail / Financial Technology Support
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Key Responsibilities
- Onboard and process customer registrations in collaboration with the Shoprite Send compliance team.
- Manage customer and store queries efficiently, ensuring accurate communication and resolution.
- Analyse account and payment queries, providing feedback to customers and management.
- Collaborate with Customer Careline and Computicket support teams to ensure high-quality service delivery.
- Track and escalate incidents while communicating progress to all stakeholders.
- Identify and report on customer experience trends and areas for improvement.
- Support the rollout of new Shoprite Send features by coordinating communication with stores and support teams.
- Maintain detailed knowledge of Shoprite Send products, vendor processes, and dispute procedures.
Attributes Required
- Strong customer service orientation and problem-solving ability.
- Excellent written and verbal communication skills.
- Analytical and detail-focused approach to issue resolution.
- Team-oriented with a proactive attitude and willingness to take ownership of customer concerns.
- Flexibility to work weekends and manage escalations in a fast-paced environment.
Eligibility Criteria
- Matric / Grade 12 qualification (essential).
- Minimum 1 year of experience in customer service, account management, or financial support roles.
- Experience supporting financial products or digital platforms preferred.
- Advanced proficiency in MS Office, particularly Excel.
- Strong understanding of web technologies and internet-based systems.
How to Apply
Please ensure that your application includes an updated CV and any relevant supporting documents.
- Application Closing Date: 30 October 2025.
- Reference Number: SHO251023-4