Description
Shoprite Group is seeking a Customer Support Specialist to join its Shoprite Send team based in Brackenfell, Cape Town. The role involves providing professional support to customers and stores by managing queries, onboarding new users, resolving issues, and ensuring a high-quality service experience. This part-time position requires excellent communication skills, problem-solving ability, and a customer-centric approach.
About Shoprite Group
The Shoprite Group of Companies operates a diverse portfolio of supermarkets, convenience stores, and financial services across multiple countries.
Programme\Position Offerings
- Position Title: Customer Support Specialist
- Division / Business Unit: Shoprite Send
- Location: Brackenfell, Cape Town, Western Cape
- Employment Type: Part-Time
- Industry: Retail / Financial Services
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Key Responsibilities
- Onboard customers and process applications with the compliance team.
- Manage customer and store queries across multiple communication channels.
- Conduct analysis on customer accounts and payment queries, providing feedback and resolutions.
- Collaborate with the call centre, Shoprite Careline, and Computicket teams to ensure consistent support quality.
- Identify areas for improvement in query management processes and assist in policy or procedure updates.
- Act as the “Voice of the Customer,” reporting insights and trends to leadership.
- Support the launch of new features and assist with internal communications.
- Maintain thorough knowledge of Shoprite Send products and vendor systems.
Attributes Required
- Strong communication and interpersonal skills.
- Customer-focused with excellent problem-solving ability.
- Ability to multitask and manage queries efficiently.
- Analytical mindset with attention to detail.
- Professional, adaptable, and proactive in approach.
Eligibility Criteria
- Education: Matric / Grade 12 (essential)
- Experience: Minimum 1 year in customer service, account management, or support role.
- Experience in financial products or customer advocacy preferred.
- Proficiency in web technologies, MS Office (especially Excel).
- Experience managing escalated customer issues is advantageous.
How to Apply
Please ensure that your application includes an updated CV and any relevant supporting documents.
Application Closing Date: 3 November 2025